Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I switched to Public today. When I send a text message, it comes up displaying my email address instead of my phone number when it is received. Any suggestions of how to fix this?
I am locked out of my account, I forgot my password and cannot reset it without getting the notice "You are locked out of your account contact Public Mobile" I can't pay my bill and I have important calls to make to America.
I set up a sim card and put in my visa number but on the last page my screen timed out and it said validation error. I tried a few more times and on another computer with no avail. I did get an email confirming I was set up and I was charged $44 on...
I have 2 phones that I want to sign up with you. I just received my sim card today for the iphone and going to sign up for it now. Also I had a pay as you go plan with Rogers, now I have not added any money and the time is gone. I want to know if...
Yesterday I set up an account with Public Mobile and ported my previous number. Shortly after, I received a message advising to "provide the correct account number from your previous service provider", to complete the transfer. I decided to wait, as ...
My boyfriend wants to switch from Freedom to Public Mobile. He currently has a month overdue and the next month due next week. Is he able to transfer his number while owing a month? Or will he have to contact freedom and pay it off before he can tran...
I made a payment of $20 using payment voucher yesterday evening and still I am not able to make a call. Earlier, whenever I made payment using payment voucher, it was instant.
I was planning on switching to Public mobile plan $25 for 30 days. It has 500 MB but states BONUS 500 MB with AutoPay. Does that mean it will renew monthly with 500mb as long as I leave auto pay on? Or is the extra 500mb a one time add on? It doesn'...
Hi, Today Mar 26 2019 after my plan reach the call limit (50mins, plan 10$/month), I tried to add on some money in order to make more phone calls & I found the special plan 15$. I chosed to top up 15$ immediately (credit card) without knowing nothing...
I was charged twice, once after it said the payment didn’t go through so I put the $30 on not realizing it has charged me already. What should I do to get it back?
I'm wondering if anyone is either using Public Mobile in the more northern areas of BC (ie: Fort Nelson/Fort St John etc), or travelled there and what is/was their experience in using their phone services or data reception? Another question would be ...
If I were to change from the Fall Promo plan of 2016 to the Special Offer! $40 for 4.5 GB + 500 MB AutoPay Bonus plan, would I lose my Loyalty Rewards or would they simply be transferred to the new plan? Also, if I set the change to occur on my renew...
Does anyone have any service reliability issues using Public Mobile in the Windsor-Detroit area hear the river?Most carriers have issues and charge US roaming charges when actuallly still on the Canadian side, and phone calls won't go through. Since...
Need help understanding the billing statement? I have two pics attached. I am signed up for $40.00 a month plan, autopay. But yet my bill is stating $65.00 on it. Can someone explain to me how to read and understand the billing statement. Confusin...
Hi, im a new customer and my phone keeps getting called by unsolicited international countries, its very annoying. Can i choose a different phone number?
I activated my number yesterday at Walmart, Calgary. This morning I got $10 credit. But this website said that I could get $25 if using a friends' number when I activate my number.Will I get another $15? I doubted that because it said that it was a o...
Is there anywhere within My Account that I can determine the date I first received service - as an alternative to searching my credit card records?
One of my family member is unable to access his account as it is locked. Please let me know who to contact to get the account unlocked.Thanks.
So,I just got a new phone, Samsung A8, and when I write a text and it's too long it will then become and be sent as a MMS. But then I get a message saying when data becomes available that's when it wilm be sent to whomever I'm attempting to send it t...
Hi I am trying to sign up with my new SIM card I just got in the mail and it says the number in iInvalid. Can somone please advise why this is happening this is a brand new card?
I am currently on a $30 plan with unlimited Canada talk, unlimited texts and 500 MB and bonus 500 MB data (autopay). This plan has been reduced to $25. Does the plan automatically change to $25 on the 30th day when it is due or do I have to request...
Lost my phone and ordered a new SIM card I have no access to my email and can’t remember my pasword for my public Mobil account wants to no if I can get my old number
So a few days ago I opened two lines for my parents using the same CC ubfo. First activation was for my mother and since she was referred, she got $25 and I setup auto-pay but I don't see the $2 auto-pay reward for that. I then referred my father and...
@Beatrice_AG @CS_Agent So apparently new self serve website is not working to validate ID Says "link is expired" (despite this link just being sent today)
Hello Team I am new to public mobile. I am using an Iphone.3G data is not working on my phone.. Please help... I have already added the Data/APN settings.restarted my phone many times.
It seems to me that many , my self included, enjoy the game of searching for the best deal regardless of the costs associated by searching. I personally have not found a better deal than Public Mobile’s $13/ 30 day plan. In addition to the plans feat...
Curious,I am a Loyalty Member from when we switched from PM to basically being bought from Telus. I have decided to stay on but it seems like the $40 plan may be better than the $4 I will save for $41 for 1GB. How is the company going to work out t...
A family member is missing. How can I track their phone's location via gps? Can anyone from public mobile provide this information??
when do u get the 25 dollar credit
