Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Account login

I have recently set up an account for a family member and now I cannot log into it. Tried forget password option and system says it cannot verify the email address. It seems as though I am stuck. Help anyone?

UNABLE TO USE MY DATA

I switched to PC mobile from Virgin a month ago and subscibed to the 50 CAD/month plan with with more than 8.5Gb of data. Everything went well until I travelled recently and on my return, i realized my data had stopped working.Curious, I looked into ...

Resolved! NEED HELP - Next 30 days for $0; $0 SIM card, In-store only offer March 30 - 31

I have just come from the Public Mobile Store.I bought today 31 March this plan ...$25 - 30 days,500 MB DataBonus 500MB with AutoPay,Unlimited Talk Canada-wide andUNLIMITED International Text and Picture Messaging ...1. However, they were unable to s...

Resolved! Free month

Can you get the free month promotion that's happening right now along with the referral bonus?

Resolved! Zenfone 4

I can't seem to get data working with my Zenfone 4, has anyone else had this issue?

I'm looking forward for a better plan!

can I get a better plan with more data for the same amount? or I'm looking forward to move on for a better company

Resolved! Updating Credit Card Info and $0 for 30 days promotion

Hi I just signed up for public mobile. I would like to update my credit card information to another card with better rewards.Do I just click “manage autopay” and “remove autopay” and put in my new credit card information? Also, I signed up for the $0...

Resolved! Lost service. Long-time user. One Plus Two cellphone.

Sometime yesterday, I lost all services including texting, telephone calls, and data. I use a One Plus Two cellphone. I have been using Public Mobile for over 2 years on this phone with no problems. Here are the actions I have already taken, with no ...

Unable to make or receive first call

Hi community, I just activated a public mobile in halifax, nova scotia. I am able to use data and send/recieve sms, but I can't make or receive calls. I checked the phone compatibility as I have a phone purchased from India and there is no compatibil...

Resolved! Not getting a response from moderators when trying to port number with error

Hello! I tried to port a number yesterday to Public Mobile. The new Public Mobile SIM can make outbound calls but cannot receive calls. I received a text message from Public Mobile with the following:"Public mobile here: To complete your request to m...

Resolved! any solution!

hi there!my friend was out of country for 5 months and in the mean while his public mobile cell no is deactivated. Can you suggest me how he can resume his services again? looking forward to solution as he wanted to regain his no

How do I use my 3G speed data on my cell phone?

Hello, Could you please tell me: Do I turn ON the data symbol of my cell phone in order for me to use my 250 MB 3G speed data? Please send me a reply.

Resolved! How often are deals offered with Public Mobile?

Resolved! When do rewards start showing in your account?

I would just like to know when rewards start showing in your account. My billing starts on the 20th of every month. I just started my second month with PM. So far it shows my next payment of $50 for my plan. I should have $2 for autopay and another $...

What happens if I don't have enough funds to cover my plan?

So I have no funds and no autopay, but i have a 400 minute add on. What will happen if If i dont have enough funds to cover my plan, will I still get to use up my 400 minute add on, or will that just be taken away

Resolved! Missing referral bonus

Hi, I recently refered a friend to PM. My account shows the correct "Refer-a-Friend Reward" balance, but I did not get my $25 referal bonus. Please help,

cancel account

i forget my id and password so how can i login in my account?

Resolved! Change plan

I just accidentally changed my $30 plan to $25 plan, i chose changed plan immediately.how çan i change back to $ 30 plan?

I can't receive incoming calls

I just joined PM today. I got the $10 plan to start out with. It has 50 mins Canada wide talk. I got a new number from PM (not ported) I can make calls and send/receive sms but I couldn't receive calls. When someone tried calling me it says the the ...

Marham and Richmond Hill reception question?

anyone live in Markham or Richmond Hill can give me some insight about Public Mobile reception? Markham: South of 16th/East of Rodrick (Unionville) North of 16th/ East of Kennedy (also called Upper Unionville) Richmond Hill: west bea...

Resolved! Registration Page Errors

Hi I finished the registration process... ie opening an account, entering sim card information, transfering my old telus phone number, choosing a plan, entering in payment etc, and then it errored out and said something went wrong... I didn't receiv...

Resolved! Public Mobile Mobile/Cellular data does not work on Android Lenovo A5

Hi,I inserted PM SIM card into Android phone Lenovo 5a and Mobile data does not work. When apps need to connect to Internet (without WiFi), they say something like No Connect, No Internet connection etc., while phone calls and messaging are ok on the...

Activation/Sim not provisioned for voice

Ok....totally frustrated here and very unhappy 3 days I have been trying to activate my phone.....went through all the steps drove to the store to buy a voucher as the PM would not accept my credit card.....got all the way through the activation.......

Resolved! SIM stopped working

Hi,SIM stopped working few days ago, when I moved the SIM card into another phone: (IPhone SE); Was working fine on Nexus 5P.I don's see the cell network anymore (does not register with the newtork). Tried the SIM on another phone, same problem.How c...

Resolved! Sim Card Locked

Hey all, I'm trying to switch my dad from Virgin to PM. We opened the account no problem and clicked transfer number over. Everything looked good but now when I put the PM SIM card into his phone it says the SIM card is locked. Anyone have any ideas?...

Resolved! How to add a phone number into my account?

Hi everyone, My mom and my daughter's phone number are both opened with my contact information (ID, email, phone number etc). When I register for the online account, after I registered my daughter's phone number, may I add my mom's number to the same...

Port number from Chatr mobile to Public mobile success in 2019/March

30/March/2019, I have ported Chatr mobile number to Public mobile. I post my step for PM guys: 1, First must Call Chatr call center to ask your Chatr account number. This account number can not display on Chatr wedsite. It is 9 number like 000123456....

Community

Forum Posts