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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 51885 Views
  • 156 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 60149 Views
  • 186 replies
  • 30 Bravos

Resolved! Question about the 10$ monthly promo credit

After signing up for a plan with the 10$ monthly credit for six months, if you were to switch plans mid cycle ( still above the 30$ requirement) would the credits start to take effect at the end of the new plan?

Metal1967 by Deputy Mayor / Adjoint au Maire
  • 1237 Views
  • 4 replies
  • 0 Bravos

Resolved! Voicemail number

Somehow I programmed my phone to call voicemail but didn't include the #1 first.. Now I can't change it.  Can someone tell me how to change this number?

Pebblespei by Great Neighbour / Super Voisin
  • 3663 Views
  • 7 replies
  • 0 Bravos

Port from Koodo

Good evening,I'm in the midst of helping my wife activate her new service with PM but saw that I need to request assistance to transfer her old number from Koodo.  What is the process surrounding this? Thanks very much

graciebrox by Great Neighbour / Super Voisin
  • 812 Views
  • 2 replies
  • 0 Bravos

My account updated and then stopped

Hi,I put money in my account yesterday and last night after midnight everything seemed fine but then everything quit working. I really need help because I haven't been able to get in touch with anyone all day.I just came to this coffee shop to use th...

anniemh2220 by Great Citizen / Super Citoyen
  • 2447 Views
  • 18 replies
  • 0 Bravos

Resolved! Unable to Activate/Register

Hi there,  I am wondering if someone would be able to help me figure out how to successfully register. I have been trying all day and keep getting generic errors. I have tried different browsers and restarting my pc. Now when i type in my sim card nu...

Grant123 by Great Neighbour / Super Voisin
  • 3547 Views
  • 12 replies
  • 0 Bravos

Resolved! Received message from (400) 500-0205

Is this a legit Public Mobile number? The instructions they gave me don't even work so I am skeptical, but the text came shortly after I signed up last night and again today. I also received a phone message today claiming to be from Public Mobile. I ...

BarbP by Great Neighbour / Super Voisin
  • 4108 Views
  • 7 replies
  • 0 Bravos

i am not getting incoming texts.

i tried rebooting, checking the apn, texting myself.... nothing doing. everything else on my phone is working.

gst by Great Neighbour / Super Voisin
  • 983 Views
  • 4 replies
  • 0 Bravos

Virgin Plan

I'm sure you heard by now about the  FREE Samsung A8 phone with 2 year contract on$45/month  6GB LTE  unlimited canada wide calling plan from Virgin Mobile:https://mobilesyrup.com/2019/02/25/virgin-samsung-galaxy-a8/You have to call in or go in store...

irritated by Good Citizen / Bon Citoyen
  • 3620 Views
  • 20 replies
  • 2 Bravos

Purchased 10$ monthly plan

Please note that l have purchased a monthly plan on 20th Feb 2019 through Wal-Mart Pickering and paid an advance for two months i.e $20.00 + applicable Tax.Today l received a message that l have remaining 10 min and my services had been terminated.  ...

self start up

I bought a cell phone today its a unlocked on and i bought a public moible sim card i go though the process of setting up the sim card and plan then use my td visa depit card have the money in the accound but says there was a issue need to contact pu...

Receiving calls from UK

What plan do I require to recieve calls from the UK and what will I be charged when they call?

chrisbca by Good Citizen / Bon Citoyen
  • 4094 Views
  • 25 replies
  • 0 Bravos

WARNING! Billing issue

This is the response I got from the MOD team here at Public Mobile, after their system double billed me! Absolutely unacceptable, didn’t take them 7-8 weeks to take my money (mistake but still).  

5D7C99AD-07A7-4CA8-989F-97036D040552.png
Jmckimmie007 by Good Citizen / Bon Citoyen
  • 2402 Views
  • 16 replies
  • 0 Bravos

Resolved! Website Registration Error

Hello, I attempted to activate my SIM card last night, and was able to go through the entire process (including porting my old Rogers phone number) up until the payment processing page, where an unknown error occured. The website then appeared to be ...

Rhastaroth by Great Neighbour / Super Voisin
  • 1159 Views
  • 2 replies
  • 0 Bravos

Resolved! Text message charges

Hello. i have the $10  pre paid plan which includes 50 text messageI am on Wifi . and cellular data is offi have disabled SMS on my i phone setting also i have Imessage on . when i am sending i message ( which is going through Blue color ) as well as...

mooj1i by Good Citizen / Bon Citoyen
  • 3247 Views
  • 10 replies
  • 0 Bravos

unlocking corporate phone

@CS_Agent Hi I'm switching from my corporate phone with Bell to a personal one with Public (same device). I've been told that once the number is ported over, if Public requests the phone is unlocked, Bell will not charge the $50 unlocking fee that th...

ahamer by Great Neighbour / Super Voisin
  • 3091 Views
  • 5 replies
  • 0 Bravos

Legacy/Pioneer client

Howdy just wondering how does a pioneer or legacy client get to take advantage of the autopay and loyalty discounts?

venezia by Great Neighbour / Super Voisin
  • 1076 Views
  • 5 replies
  • 0 Bravos

Name displayed on other people's phone

OK, here goes. I'll try my darndest to include all pertinent information.I recently signed up with PM. All's well with voice, messaging and data. When I call some of my contacts, my number shows up on their screen as it's supposed to. BIG problem tho...

Phone.jpg
moegagner by Good Citizen / Bon Citoyen
  • 4113 Views
  • 15 replies
  • 0 Bravos

Resolved! Prepaid $10 plan 30 days includes local calling unlimited ?

Hi can someone verfiy if the $10 30 day prepaid plan includes local calling unlimited? i know it has 50 nationwide minute.what about local minute i read somehwere it does but does not list on plan detail Thank you 

mooj1i by Good Citizen / Bon Citoyen
  • 1775 Views
  • 6 replies
  • 0 Bravos

Resolved! PM 3G plan but phone shows faster LTE speed.

Just signed up on the $30 PM plan that includes 1GB data at 3G speeds however when I use the Data my iPhone shows it to be the much faster LTE speed. Is this correct or does my iPhone incorectly displays LTE. ---------(LTE is up to 10 times faster th...

BEER by Town Hero / Héro de la Ville
  • 8920 Views
  • 60 replies
  • 0 Bravos

Resolved! Refer-a-Friend Reward

My Refer-a-Friend Reward is shown in my account, but it is not added to my funds available while the autopay reward is. May I ask how does this Refer-a-Friend Reward work? Thank you in advance!

irisxiaolu by Great Citizen / Super Citoyen
  • 2187 Views
  • 10 replies
  • 0 Bravos

Resolved! Payments

If I didn't top up my plan last month do I have to pay last month's and this month to have my phone working again?

Nothing works properly!!

So I 've looked up my phone several times and it is 100% compatible with the network...but nothing works, I activated the SIM in store on Feb. 26/19 at approx. 18:05 as well as paid for my PPD plan.  I am using an android ( Asus Zenfone 3 Max ZC520TL...

Banderson by Great Neighbour / Super Voisin
  • 1418 Views
  • 6 replies
  • 0 Bravos
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