My Plan

[JKFollett]

I have purchased a new phone which is not allowing me to access the internet/email from outside my home.  I  took it back to where I purchased it and was told there is nothing wrong with my phone but with my phone plan.  What do  I have to do with Public Mobile to enable this feature?  Thank you.  

[GR]

@JKFollett check to make sure your data is enabled and your APN settings are correct for public mobile 

[JKFollett]

How do I check that?

[JKFollett]

This plan includes: - 4.5GB at 3G Speed

My phone is an Asus

[JKFollett]

Thanks, I will give it a try.

[JKFollett]

Yes

[Dude_VM]

Also, Make sure to check the features available in your plan. You should have internet data bundle availble to use the service properly out side home

[totalUser]

Hi @JKFollett 

Which plan do you have?

Is it an lg phone? They usually have to be set up manually to work properly?

[computergeek541]

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@JKFollett wrote:

I have purchased a new phone which is not allowing me to access the internet/email from outside my home.  I  took it back to where I purchased it and was told there is nothing wrong with my phone but with my phone plan.  What do  I have to do with Public Mobile to enable this feature?  Thank you.  

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In many cases, the APN settings haven't been set correcly when mobile data doesn't work. 
Try the following as a starting point:  https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartp...

[GR]

@JKFollett  do you have data on your plan?