Us roaming not working

[Hedard]

I redeemed reward points for data in the US and it didn't work so I paid $30 for a non-US plan and it still doesn't work please help me

[Chalupa_Batman]

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@Hedard wrote:

Oups i got a problem .. I have 2 phones with public mobile ..I went on vacation to the United States with only mine and not my wife's. I used my rewards in exchange for US roaming and since it didn't work I bought a $30 plan. I can't use it because I don't have the right phone.. is it possible to get a refund for 1 of the 2 or both since I didn't use anything at all?

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You're going to have to reach out to a CS Agent and chat with them about what happened.

Please use the chatbot to open a ticket: https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you receive an error message that you are unable to open a ticket, send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

[Hedard]

Oups i got a problem .. I have 2 phones with public mobile ..I went on vacation to the United States with only mine and not my wife's. I used my rewards in exchange for US roaming and since it didn't work I bought a $30 plan. I can't use it because I don't have the right phone.. is it possible to get a refund for 1 of the 2 or both since I didn't use anything at all?

[Hedard]

Omg, just I just realized my problem..I have 2 phones on the same email. I went on vacation to the United States with only mine and not my wife's. I used my rewards in exchange for US roaming and since it didn't work I bought a $30 plan. I can't use it because I don't have the right phone.. is it possible to get a refund for 1 of the 2 or both since I didn't use anything at all?

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@hTideGnow wrote:

hi @Hedard 

so, you redeem for the US roaming Bundle? or US roaming data? Check My Account or My Rewards site to confirm you redeemed  the "roaming" add-on

Check if your phone has Roaming Data enabled, and make sure you connect to T-Mobile or AT&T or Verizon and try using 4G or LTE.  

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[hTideGnow]

hi @Hedard 

so, you redeem for the US roaming Bundle? or US roaming data? Check My Account or My Rewards site to confirm you redeemed  the "roaming" add-on

Check if your phone has Roaming Data enabled, and make sure you connect to T-Mobile or AT&T or Verizon and try using 4G or LTE.