Locked out of Account

[susie3579]

I thought I knew my password, but it isn't working so I went to forgot password and had a link sent to my email. Now, I recieve the email about 40 min after the request was sent and when I clicked on the link in the email to reset my password. It says:

Sorry, this page has a time limit which has expired. Please re-enter the old and new passwords and try again.

I've done this 3 times in the hopes that it will work, but the link isn't letting me reset my password.

I just want to change my plan to the $25 plan and load my account.

Any advise on what I should do? I read that I should go to Get Help PM, not sure if this is the place to message, but looking forward to any assistance anyone may have.

Thanks

[ChuckYeah]

If you haven't gotten a solution, try again now. It took a while to get the email, but I just successfully changed my password. You'll have to keep an eye on your email as the window is tight.

[cellphoneuser1]

@susie3579   

You can try forgot password again but if the email still isn't coming fast enough, click question mark in bottom right and type - talk to rep.

[ShawnC13]

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@susie3579 wrote:

I thought I knew my password, but it isn't working so I went to forgot password and had a link sent to my email. Now, I recieve the email about 40 min after the request was sent and when I clicked on the link in the email to reset my password. It says:

Sorry, this page has a time limit which has expired. Please re-enter the old and new passwords and try again.

I've done this 3 times in the hopes that it will work, but the link isn't letting me reset my password.

I just want to change my plan to the $25 plan and load my account.

Any advise on what I should do? I read that I should go to Get Help PM, not sure if this is the place to message, but looking forward to any assistance anyone may have.

Thanks

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