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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Mobile Data for new connection

I recently started a public mobile connection. My plan shows 250mb 3G data. But my LG G5 does not show data connections though the text and calls are OK.Is there a setting I need to change. I earlier used LTE data on FIDO with the phone.Thanks

Resolved! Changed password

Hello everyone. i just changed my self-service password but I didn't receive an email or text from public mobile advising me of this change. Is that normal? Many thanks!

Voicemail - how to set up and retrieve

I cannot access my voicemail - because I have no clue how to. I got the phone number to call, but that asks for my mailbox number, and I have no clue what that is! Where would I find it? Searching on my phone for "voicemail" gives no result. Can ...

Account Suspended even though auto pay is active

My account has been suspended. I have been on auto pay since Sept. It says auto pay is still active but payment for this month did not process and now my account has been suspended. I need advice.

banking info

REcently made banking changes. Cant update the info since i cant remember email or passwords etc. I do have the phone number for the account but that is all i have. Why cant we just talk to someone intead of clicking around all day in a maze of "non...

Missing Rewards Credits

Hi I've had the auto topup on my account for 2 months straight which brought me to $4 off my monthly bill. Would've been 3 months but I updated my card information on self-serve. Now I am back to having only $2 off. Help!!

missing rewards

new to site. Can anyone help with creating a ticket for missing rewards.

Resolved! Questions about bonus data

I'm looking to transfer my existing cellphone to PM.Does the bonus data provided with monthly auto-renewal applies each month or is a one-time thing?Like say I'm looking at the 25$ plan with 500Mb+500Mb. Does the additional 500Mb come back every mont...

Loving the Network coverage

Since PM is Telus, the coverage is fantastic ! I often get funny looks when I tell people that. They're like, "it is?!" Even had a Telus mobility employee who has never heard of Public!

Resolved! Roaming in th US

What add on do you typically buy for roaming in the US? Data, talk and text, or just text?

Resolved! Change plan

When u change ur plan does it ask you when you want to change it? Or does it do it right then? Like say i have 10 days left on my month n for the next month I want to change my plan when would I make the change so I don't pay extra for the 10 days I ...

Problem paying

Hello Two things have happened. First off, my autopay apparently did not get processed at midnight. I awoke to find that my account was suspended due to non-payment. The strange part is that it said I owed $15 and that I had a balance of $15! Anyway,...

Resolved! 6.5 GB plan not showing up on data usage

Can't seem to find how much I've used, but I got a text saying I used up 95% of my data with only the 1GB promo showing up on my usages. Tried submitting the ticket but all I'm getting is error logging in.

Resolved! Community doesn't show notifications of my posts and bravos

I dont know what happened this days, My Community doesnt show notifications of my posts and bravos given, only show 2 weeks ago badges no recent ones, why?

Resolved! call centre

Why Public dosen't have call centre?

Resolved! Add-ons needed to use phone for 5 month while in USA

I want to use my plan while in the US for 5 consecutive months. I need to know what add ons I can pay for so that I can call and text US to US and US to Canada numbers. I am reading that add ons are for calls originating in Canada which won't work fo...

Resolved! serious problems with my public mobile account

I don't know how to Message Tags

Resolved! Friend signed up on PM he told me to give my referral code..

but he has already signed up, where does he go to entering my referral code or who do I contact and what information do I provide

Resolved! Where is 10CAD plan?

Hi I was looking for 10CAD plan I saw it few months ago - it disappeared.

Resolved! Rewards not applied

My plan renewed today, and for some reason it charged me the full $15, when it should be $7 because of my credits from rewards. Also, last month it charged me $9, when it should've been $7 as well. So why didn't my rewards apply this month?

How to unblock PUK sim (tm)?

Resolved! Installing PM SIM as 2nd virtual SIM in iPhone 11

I've been given an iPhone 11 as my work phone. The phone allows for 2 SIMs. How can I install my Public Mobile SIM as the 2nd number on the Bell iPhone?

Resolved! Porting number

Hello, my daughter activated her PM sim yesterday and was told by the boutique attendant that she would need to get a new number. Being new to this process, she went ahead and activated her account with a new number. Is it possible to port her old nu...

Transfer my phone number

Resolved! How to locate my account?

I have more than one phone number with public mobile. I have forgotten the email address and password for one of my accounts. I have the phone number. I would like to review this account for the referral code and to view my usage. How do I locate my ...

Resolved! Phone number transfer

Hi all, I just switched over to public mobile this morning and everything seemed to be working fine. This afternoon the alternate phone number I provided received a voicemail saying I gave the wrong serial number from my previous provider (which I th...

Signup for AutoPay not working

Hi, Every time I try to add my credit card details for autopay it gets declined. I tried other cards and still the same issue. What should i do for it to work? I really don't like the hassle of getting vouchers. Not to mention, i'm losing on the ben...

Kiosk at Super Store n Medicine Hat, Alberta

We went here for a new phone activation, waited for more than an hour while he was helping an elderly lady get set up on a different phone (They also do Koodo). He said it would be a bit, so we shopped then came back. This same elderly lady had been...

SIM card issues

I have two phone/tablets by the same manufacturer. One tablet works perfectly however the second one shows Public Mobile in the SIM card settings. However, on the phone display it says "emergency calls only". I've tried two SIM cards and neither will...

Incoming calls

Callers get busy signal. I have an i5 phone. No calls coming through!

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