Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How to check status of service request

Can someone please assist how to get status of service request.Thanks in advance

Ported over my number yesterday - texting and calling still not working with certain numbers

Resolved! Keep getting extra refer-a-friend rewards for no reason

Hello, I keep getting extra refer-a-friend rewards without actually referring anyone. I have referred two friends using my code but that was sometime ago. Out of nowhere last week I got a text about about a new one. To which I never referred anyone s...

Resolved! PIN - setup question

Sorry, more newbie question I was told my PIN wasn't setup when I called for my Porting issue. The lady tried to set it back up for me but said she couldn't and I have to set it back myself at My Account I checked everywhere in My Account but unable...

Auto parts problem

Resolved! Auto parts problem

Hi there.... What does this mean ? Hey, it's Public Mobile. The card registered for AutoPay on your account will expire in 7 days. (1/2) Please visit https://selfserve.publicmobile.ca/ to make an update to ensure uninterrupted service. (2/2)

reward dollars bounce back and forth($1 difference)

Resolved! reward dollars bounce back and forth($1 difference)

Hi, I have two accounts, both received multiple cha-ching messages lately.weird thing is the rewards dollars changing from day to day, sometimes $5, and sometimes $6. also $6 dollars shown but only 5 referred numbers shown. LOL. same happens to anoth...

Resolved! Are there no more Canada calling minute add-ons?

Are we supposed to buy the us minutes addon if we want extra calling minutes in Canada?

Resolved! I have a Scotia Visa Debit that won't work when I trybtompay. I used the suggestions 're capotals

Analysis of All Telecoms in Canada (The Ones Prominent)

To lay out the obvious (I think it is), here are the big 3 along with their offspring's... This part is opinion-driven based on my own experience, so I'll list who I think is best to least. Telus > Koodo > PublicRogers > Fido > ChatrBell > Virgin > L...

Locked out

Resolved! Locked out

Need to find out account number for my account but I can’t login

Re: Unable to send picture messages

I have same phone, unlmited picture messaging plan, android v 6 and have the apn settings in there and set as defualt.....picture messaging still doesn't work...anywhere to go from here? Brad

Referral savings tips 😉

Hello everyone. I hope you are all enjoying the savings as much as I am from using Public Mobile. I have referred several friends and family to Public Mobile. Can anyone share what strategy they use to get more referrals?Thank you

Resolved! Account payments and suspension and more help plz

So I am new customer and I am in BC with BC number. Yet region was set at Ontario so time difference my account was suspended due to my money was added in time I am guessing. So any way I paid my 50 voucher and tried to reactivate my account 5 times ...

Resolved! I want to cancel my cell service with publicmobile how do i do that

Resolved! APN settings Greyed out

I don't want to use a freedom mobile card to change my APN settings. There is no way to add a new APN, only an option to reset to default. Im under the impression a Moderator can send an APN config file?Looking for this, since a more permanent soluti...

incoming charges

Hi,I have $15 plane and I got charged for every incoming mins which I am not supposed. Please someone answer me why?

Resolved! faster data

Hey there, just wondering when public mobile will be getting 4g lte unlimited data in canada like it's competitors? Thanks

Nokia 3310 not receiving texts with proper time stamp

Hi there, as the subject line says, when I receive texts on my nokia 3310 the time stamp on the texts is incorrect, and as I text back and respond my text messages are all mixed up in order with the person's who is sending texts to me. Let me know if...

Nokia 3310 having issues

Hi all I have a Nokia 3310. The issue is that I often have phone calls go straight to voicemail when people are calling me, even though I am in service range and even in the same room. What do you think?Potentially I was thinking that somehow I may h...

Resolved! Adding new number

I have already one prepaid. How to add another number in my account?

Resolved! When 1 G free data for 6 months flash sale will be appeared in my account

I signed with my email for 1 G free data for 6 months on 15th November 2020,and activated my SIM card on 19th November 2020, as required before December 4th. I can not see the free data in my acount. When will it be added to my account? Thanks for he...

Resolved! Thinking of switching to PM but what happened to the promos?

Is there actually no promos at all going on for black friday? the plans look very similar to the competitors except that PM is 3G and the others are LTE. I take if i switch now, im going to screw myself over and not be eligible for any promos right ...

Bonus Data Gone

Resolved! Bonus Data Gone

Hi I was given 500MB free and 1GB and 400 free Intl long distance call my 500MB and 1GB of data are both gone. I was not informed this was a temporary offer. Can you please clarify or confirm. If yes please let me know when. Thanks

Resolved! How to add a new line to number...

Hi team,Are there any benifits to add a line other than 1 dollar creditThanks,Nitesh

I've notice a drop in cellphone signal close to 2 bars at home.

hi there, I've been using public mobile and i seem to find the signal dropping often from 5 to 2 bars from home and in college. The phone isn't the issue for sure... Also I hear weird noises on the phone when on out going calls in the background at t...

Resolved! Clicked on “previous” while sim card activation

Hi guys,since yesterday midday I have an issue activating my sim card. When I was on the step 3 I needed to return to the step 1 to change referral code, so I pressed back button twice to return to the step 1. When I returned to step 1, I re-entered ...

Community

Forum Posts