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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Hi

Having trouble resetting my forgotten password can anyone help me please

Resolved! Locked out of account need urgent help, PLEASE ASSIST

PLease can anybody assist??? Thanks Grete

Resolved! PURCHASED PHONE

i JUST BOUGHT A REFURBISHED PHONE FROM HERE, IT IS A GIFT SI WILL THE PHONE BE UNLOCKED?

Resolved! App to read the Community?

I know PM does not have an app for Community.. any 3rd party app on Android that can make checking Community easier? checking any way other than mobile browser. thanks

Resolved! Data disapeared

I have a plan that gives me 1gb of data. This month, after using 560 mb, it looks like I've exhausted my data. But why? Can a phone use data without recording it?My data re-ups in 2 days, and I'm always at home with wifi (thanks, 2020), so it's no bi...

Resolved! Iphone hotspot doesn't work

Hi, I tried to set up the hotspot function on my iphone 6, when i clicked the hotspot section, it says if I wanted to set up the hotspot, I needed to contact public mobile. When I clicked the APN section, it only has three lines: APN, username and pa...

Resolved! Refer A Friend

Will I receive a one-time credit of $10 for refer a friend to join PM?Thanks!

Resolved! Add-ons

I purchased an add-on. Money was deducted at instant but plan was not activated. What to do now? I am thinking that I wasted my money.

Resolved! Can't register for auto pay.

I changed my billing address with my bank today so I've been changing the payment info on my various autopay accounts, public mobile included. However I keep getting an error saying my bank account is blocking the transaction, I know its not my ban...

old account number

Re: insert sim / emergency

my email is xxxxxxxxxxxxx, it seems that it was locked out, please help edited by computergeek541: e-mail address removed

No service all of a sudden?

Does anyone know why this is? I signed up 3 days ago and it's been working ever since. All of a sudden it says "No service" and when I look for available networks, it says none to be found.

Always failed when activate new sim card at payment phase

Hi PM team:I bought a new PM sim card and tried to activate it.Everytime at the payment phase, when I input my credit card info, chose "register to auto pay" and click "activate", there is error info showed off saying can not active the credit card ...

Resolved! Help

Me and my wife suscribe with public on saturday. We have inter et but not service. Can't make any calls. Does porting take this long?

Contest- Scam???

I recently received a message here in Community. When I click on the link, a warning pops up saying that this is a potential Hazardous Site. Is it a scam? "Do you wish a prize? Here is your lucky moment to win a luxury brand new Apple iPhone 12. D...

Wrong time stamps on acct. usage.

Why are my time stamps wrong on my usage history? They are different by two hours? And how do I determine am (morning) from pm (evening) calls?

Message "Not Registered on the Network"

I have been with Public Mobile for years. I am currently getting a message that my SIM card is not registered on the network and therefore I have no service. What is the solution of this issue. Do I need to change my SIM card?

Resolved! Referral credit not showing up yet

I entered my friend's referral code when activating my sim card and it was deemed valid. However I didn't receive the $10 credit. How long does this normally take?

What Information is Needed to Port Out a Number?

What information will I need to provide to port my number to another carrier? One of the things that the new carrier wants is the PIN or Password on my current account. What do they want?

Service has been intermittent for past week

we have 2 accounts and 2 different phones. Both have been almost useless for at least the past week. Variety of issues include text messages not being delivered, calls not going thru with no dialtone or contact, calls not received with no indication ...

Resolved! Recharge

Hi, I tried to recharge my account by credit card, but it would not go through. I just bought a recharge from a retail outlet, still no dice - says recharge code not recognized. Can anyone help, pls?

Resolved! Compatible with public

Wanted to know if huawei Nova 5t is compatible with public network. Would like to buy but can’t find it on this site, thanks

Resolved! Email

Can someone tell me how to update my email address I can’t see anything on edit profile

Resolved! Rewards

Hello everybody, I need your help today. I noticed last week when I added the freebie add-ons from the more the merrier campaign that my rewards didn't apply when my plan renewed? What should I do about this?

Resolved! Plans to include US Long Distance

Greetings, I have the $40 plan with unlimited CDN long distance, but no US included. It would be great if a plan like this could include US as well! I see a holiday addon for $0, but how long does that last? Is it only over the holidays? Regards,

Resolved! Continuous Billing After Cancelled Plan

Hello,My mom cancelled her plan with Public Mobile in September but she still got charged for October and November. What do we do?

unlock phone

Hi, I recently purchased a new iPhone to replace my old iPhone which I would now like to sell. I was with PM on the old phone and am still with PM on the new phone (transfered SIM from old phone). How do I go about unlocking my old phone so I can s...

Resolved! Plan change and keep bonus data?

Hey. Is it possible to change plans and keep data promo's? I signed back up to PM a couple months ago and got a 3gb bonus promo for being a returning customer. I added the 2gb and LD minutes for the December bonus as well. my plan is the $40 4.5gb. W...

Resolved! Available funds randomly reduced by 10 cents

My available funds was $24 and I just noticed it was reduced by 10 cents to $23.90. What happened? How do I get this corrected and also rectify this issue going forward?

Resolved! insert sim / emergency

New user. Activated sim. Shows sim 1 and sim 2 on screen One say Emergency and the other says insert sim. I've tried both slots. Do i need two sim cards?

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