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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 71007 Views
  • 180 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 73912 Views
  • 180 replies
  • 32 Bravos

Resolved! Auto Pay Extra Data

Hi! I've yet to join public mobile, I've been wondering if the bonus data for auto renews every month or if it's only a one time thing. Also if un use data stacks up over the months. And is it possible to add a reference code after my account is made...

Kzule by • Great Neighbour / Super Voisin
  • 1632 Views
  • 4 replies
  • 1 Bravos

Resolved! Phone talk is not working due to running out of minutes

Hi there, I realized that I have gone through my minutes for the plan a couple of days ago and I was no longer able to make phone calls. I paid my bill which is due on the 3rd of august and it still doesn’t work. I initially intended to pay $5 for an...

Rickyasf by • Great Neighbour / Super Voisin
  • 1691 Views
  • 6 replies
  • 2 Bravos

Resolved! New phone

how do I register my new phone

Claudebigras by • Great Neighbour / Super Voisin
  • 1505 Views
  • 5 replies
  • 0 Bravos

Data not working

I have data on my phone, but once I reached my limit of 1G, I started using the one time bonus 5G and my data is much slower than before. Why is this?

phone not connecting to network

Hi,    I just bought a SIM card and activated it and everything, but when it is inserted into my phone it will not connect to the network. I have tried everything that SIMon has suggested and nothing is working. I have a new iPhone 11 if that makes a...

Kadeklisowsky by • Good Citizen / Bon Citoyen
  • 2895 Views
  • 12 replies
  • 0 Bravos

Data not working on new phone?

Picked-up a used unlocked phone, put the Public SIM card in, but data doesnt seem to be working? Any suggestions? Have I missed a step (or two), or should it just work? Any feedback greatly appreciated....

jrprvs2000 by • Good Citizen / Bon Citoyen
  • 2424 Views
  • 7 replies
  • 0 Bravos

Refer a Friend Reward

Hi, I did not receive my "Refer a Friend" reward. Thanks Gordon

gchan by • Great Neighbour / Super Voisin
  • 4255 Views
  • 11 replies
  • 0 Bravos

Data does not work want cheaper plan

I lost my phone and picked up one of your public mobile sim cards and then loaded 60 dollars onto it and chose the 50 dollar plan but the data doesn't work at all, never has only calling.  Anyway it still served its purpose to help me find my phone. ...

Humpcamel by • Great Neighbour / Super Voisin
  • 1464 Views
  • 6 replies
  • 1 Bravos

Not receiving texts or calls

Hi all, I've been using Public for over a year now.  For some reason I've stopped receiving texts and calls.  I've restarted my phone, checked my SIM status, ensured I'm not on airplane mode and still no luck.  I've had others text me and call me and...

jolsen by • Good Citizen / Bon Citoyen
  • 9510 Views
  • 51 replies
  • 1 Bravos

Resolved! Black Friday 5GB one time add-on

Hi!For months now I keep getting notifications that I've used all my data within a very short time period. It was odd because I felt I had a lot of data available to me (currently have 1.5GB @$35 plus 5GB with the Black Friday Promo when I first sign...

sleffer7 by • Great Neighbour / Super Voisin
  • 2662 Views
  • 9 replies
  • 0 Bravos

Resolved! How and when add U.S. addon

Hi, I am travelling to the U.S. and I'd like to add 'talk+message+data' to my current plan.  These are my questions:My current plan is unlimited talk+message (in Canada). Will I still be able to make unlimited talk+message to Canada from U.S.?I found...

esmaili by • Good Citizen / Bon Citoyen
  • 2360 Views
  • 8 replies
  • 0 Bravos

Resolved! minutes left in plan

how do I find out how many minutes are left in my plan?

swiss32 by • Good Citizen / Bon Citoyen
  • 2336 Views
  • 6 replies
  • 1 Bravos

Resolved! Upgrade to same plan

Hello I have my wife on the former 8gig/month for $50.  I see now that there is a plan for 10gig/month for $50.  How to 'upgrade' to the same plan?   Dave

Dave76 by • Good Citizen / Bon Citoyen
  • 3511 Views
  • 15 replies
  • 0 Bravos

Resolved! Viewing Current Plan

No matter which link I click to view my current plan the page shows an error and tells me to log out/in - which I do, but it keeps happening. Can I assume this is because my plan is old and no longer exists and they'd like me to change it?

mmcniece by • Good Citizen / Bon Citoyen
  • 2284 Views
  • 8 replies
  • 0 Bravos

Resolved! No SIM error

I tried shutting the phone off and on, pulling the SIM card tray out and putting back in several times. my software on my phone is completely up to date. I don't have access to another phone to try the SIM card in there. What should I try next?

Borgius by • Great Neighbour / Super Voisin
  • 2037 Views
  • 7 replies
  • 0 Bravos

Resolved! Forgot pin

What to do if I forgot my pin ?

Psingh1511 by • Great Neighbour / Super Voisin
  • 1454 Views
  • 4 replies
  • 0 Bravos

Resolved! Transfer

I cannot transfer my number from Xplore Mobile, there is no Xplore Mobile in Old Service Provider, has your process changed or updated since the beginning of this year? It is really not that great if someone only has limited time to do the transfer.

LJPhys by • Great Neighbour / Super Voisin
  • 3511 Views
  • 17 replies
  • 0 Bravos

Resolved! Locked out of account

While setting up a new SIM card for my father in law , I must have entered an incorrect email address and now he cannot access his account....Useless to try anything that requires a link sent to his email because it keeps saying that the email addres...

Shigdon by • Great Neighbour / Super Voisin
  • 2559 Views
  • 11 replies
  • 0 Bravos
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