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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How to respond or contact back public mobile

Received an anonymous message from somebody in public mobile want to discuss about missing of my deposit for long distance call. But did not leave any call back number or email. How can I contact?

Resolved! Why am I getting charged for incoming calls - $15 plan

My understanding of the $15 plan is that I do not get charged for incoming calls. However it seems I am getting charged for incoming calls. On a search I found some posts saying there was a $15 plan that did not include unlimited incoming calls. I ha...

Can't log in

Hello my account email is xxxxxxxxxxxxxxxxxxxxx I have used this email in the past with an old sim card over a year ago. I recently signed up a new sim card on same email. It activated the phone and took payment fine but it will not let me log in onl...

Outgoing service

Hi everyone I just changed to the $15 plan and now have no outgoing service. Incoming calls and messages are working but nothing outgoing. Anyone have any ideas?

Resolved! Reset Passcode

When dialing 611 for account balance, it asks for my passcode that I forgot. How can I reset my passcode? Has anyone had this problem and what is the solution? Thx

Resolved! the end of my first month on auto-pay - text question

Very exciting, I've been here almost a whole month! I got a text from PM to say that my bill will be due on the 1st of April and don't worry if I have auto-pay (which I do). But then, I got a text from PM saying that my bill is due on the 2nd of Ap...

Resolved! Switching plans after renewing

I am interested in switching plans however my current plan auto-renewed yesterday. If I were to switch now, would I have to repay and lose money? Would it be better to wait til toward the end of the next renewal period?

Resolved! How do I set up a Public mobile phone?

How do I move from another provider (telus) in my case to public mobile? Am I able to keep my own phone number?

How do I block a person from leaving voicemail?

Plan AHow do I block a person from leaving voicemail? I have blocked the number on the phone, but this person still leaves voicemail. As checking voicemail costs minuets, its very annoying to use minuets just to delete the message. Plan BHow do I del...

Where Can I Pay My Account ...in montrea

Currently The Place I Pay My Bill Is Closed...I Need Another Place In Montreal St Michael Area.......Johnny

Regarding Taxes

Hii,I will be chossing the 25$ monthly plan. How much i have to pay for each plan after tax.

porting number from freedom mobile

merged

Resolved! porting number from freedom

i just bought a sim today to get public service and i am having issues with porting. I really want to keep my phone number my bill is paid to the old provider. This very frustrating since there is no customer service to ask....please help.

Resolved! Data limits during confinement

Is PublicMobile considering giving additional data GBs for their members free of charge during the pandemic? Sure would be appreciated!

Service cut off because of covid

the place I pay my bill is closed they said I couldn't buy a card to top up that I have to go there ever month which I find wierd also I pay cash why? Can't I buy minutes or a voucher some were else are they lieing just to get my business

Service discontinued

Hello, I topped up yesterday and I got a response that it was successful. Two hours after, I got another message saying that my plan will expire 29th. This morning, I woke up to discover that I have been suspended. Right this minute, am still off. Ki...

Resolved! incoming and outgoing calls go to voice mail

how do I get help with this problem. I have been using my phone since Feb 14 2020... no problems. I have not used it for the past week and today I have a problem: All incoming and outgoing calls go to voice mail. My account and times are all active.....

Resolved! I will cancle my plan

Hi, coz I have to leave from Canada, so I wanna cancel my plan. My number is: [deleted Luddite] And I already moved the Autopay from my account. Thanks.

Resolved! paying for my phone online

Where do I pay for my phone online at the public mobile website??

Resolved! phone

public mobile are great but are they the best plans to get and are they the cheapest?

SIM is not received yet

Hi there,My name is Narayan. I had ordered a SIM card on 18th Feb. An Email stating " A shipment from order 189438 is on the way" was received on Wed 2/19/2020 6:55 PM, But I have not received the item as of today (March 29). Dont' know what should I...

Resolved! Using my phone out of Canada.

Can I buy a SIM Card in another country for use while I am visiting?

Resolved! Time to respond

I initiated a request for number change Monday last week , response has been dismal as usual with Mods ..this seems to be a on going problem with the Moderators ..Your self serve option to change numbers is not functioning due to system upgrade or w...

Resolved! Name Display Stopped Working

A couple months ago, people could see my name on their phone when I called them (when they didn't have my number saved). I saw that it was the name on my account and I wanted to change it so I did. Since then, my name doesn't come up on people's phon...

Resolved! Double and triple payments!

Hello, This is prepaid GSM service.. have bought my phone sim and did Top Up at the beginning.Havent used my minutes and still have my amount. Why Do I Have to Pay Every Month?! My understanding this is Prepaid. meaning when I run out of minutes , I ...

Resolved! payment due text

I was wondering why I received a text saying my payment is due on April 1st when my renewal date is April 7th as confirmed by my account on the account overview page.Thanks

French language change to English request

I am getting french language notification from PublicMobile instead of English. The truth is I don't soeak French so how do you expect to understand what you saying to me? Please tell me how to change this. Thank you.

Pay Date Discrepancy

Hi all, When I log into my account, it says I have to make a payment by April 12. However, I just got a text "reminding" me that my payment is due April 1. Has this happened to anyone else?

Resolved! Changing plan

I wanted to downgrade from the $25 plan to the $15 plan. When I click on "Change on next renewal date" it says " After changing your plan, you will lose your current promotion. ". Does this mean I would lose the My Rewards that I have accumulated?

Plan suspended

I had until 11:59 p.m. March 29, 2020 to top up my account but it expired today 24 hours earlier....as i am porting out, i need my line to be active to do so... i added funds to top up even though i should not have to as i still had 24 hours... the a...