[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! want to cancel my wife's account
hi,I have 2 phones.I registered those phone my name & her name each.and those are paid from my credit card automatically every month.My my wife is now in oversea and will be back 1 year later.I'd like to cancel her phone But, I can not remeber her ac...
Resolved! How can I find my PIN and PUK? Don't have SIM paperwork anymore
Hi, I don't know what my PIN is. I don't want to lock my SIM by trying three times because I also don't have my PUK / PUC as I no longer have the plastic piece that my SIM came in.How can I go about getting this info?? Thanks!Peter
Renewal
New to public Mobile .. Any promos? Looking for a good network with data connection.. kept dropping on last network ...need help.. thanX s bunch
Resolved! Auto-pay Plan expired
Online account shows like pics below. Why my plan is 35$, but the amount due is 8$? edited by computergeek541: removed screenoshot containing referral code
Resolved! Data renewal
What day does my data renew?
Resolved! i can sign in to get my messages with my username but my email wont log into the "my account " page
i want to get my referral code to refer a friend but i it wont let me log in with my Email, only username. "My account page wont load"
Resolved! Any news of eSIM
Hello,Will PM have eSIM anytime soon? I need a new dual sim phone and it seems all new ones comes with one SIM slot and the other as eSIM. One of my SIM is from another country with roaming support and they do not have eSIM. So, I need Publicmobile w...
Resolved! Changed plan and no-longer receiving an extra free 0.5gb of data for being registered for auto-pay?
I previously had 0.5gb of data on my plan, but was rewarded an extra 0.5gb of data for being registered with auto-pay (1gb total). I recently upgraded my plan to include 3gb of data/month and when I selected this option it said "3gb + 0.5gb with Auto...
Resolved! increase data in four days on renewal day
Dear esteemed public mobile community. I applied to raise my data plan in four days on my monthly payment day. Why would it ask for money because that is the day of my monthly payment on my credit card. I specifically did it on that day so I would no...
Resolved! email change frequency
How often can I change my email? I gave my sim to a friend to use for a week and changed it to his email. He will be using it for 2 weeks or so, but now I am wondering if I can change the email again later for another person.
Resolved! Feedback
I accidentally sent a wrong feedback, instead of choosing very satisfied I chose very unsatisfied. Is it possible to change it.
Resolved! Self serve
I have been locked out from my account, and I did what Simone told me to do, but nothing worked. And they showed I should contact the admin but I don't know how to do that can someone help me with that.Thank you.
Resolved! Credit Card Only AutoPay
Anyone know why Autopay is by credit card only? I'd rather pay via my bank or PayPal.
Customer Service
I just wanted to give a big bravo out to Fatima from customer support for some fantastic and fast support. I did not have to wait even one minute for a reply to my private message. I couldn't have dialed a toll free number that fast. Thanks again!
withdrawn
found the info
Resolved! Re: Porting from Public Mobile
my Public plan is active. with porting request it says the number is ineligible.
Resolved! Unlocked phones or locked phones
Hello community? Are phones sold on public mobile unlocked or locked phones ?
Resolved! Change email
How do I change my email address for my cell service account? I tried to in my account but it won't let me. Thank you
Re: Hi, I've just activated a $25 per month public Mobile plan and I still have no data
Split out in error, sorry.
minutes
If i have a unlimited minutes plan how do i run out of minutes?? I went to make a call and was told i couldn't because i had run out of minutes
Resolved! New expiry date on my credit card
I followed Simon's guide on putting in my new expiry date. Your system won't accept it. I called Visa and they said the problem is on your end. HELP!
My phone does not handle incoming calls properly
When people call me, my phone works normally about 50% of the time, but for the other 50% of time, it does not ring at all but goes to the voicemail directly. When this happens, I don't notice the call until I see the notification for the new voicema...
Resolved! Hi, I've just activated a $25 per month public Mobile plan and I still have no data
I activated my $25 per month public Mobile plan last night at around 9 a.m. . Before I went to bed, my phone was sending and receiving SMS and I was able to call and take calls. As of 12 p.m. today I am still unable to send MMS messages and I do not ...
Resolved! Recieve text while in France
Hi everyone,I am currently in France for a few month, I have a french number for communication but to access my bank and other websites, I need a code they send on my Canadian number, through text. But my sim does not connect to the french network.Is...
