switch sim cards

[LoVeSoSa]

I need to do a sim card swap and can't login to my account because I forgot my password and don't have access to my email anymore

[Anonymous]

So @computergeek541 : You removed last evenings repetitive post from another user. Are you going to entertain this one? Fully 12 hours since the last post in the thread.

You've already started down your slippery slope. 🙂

[Anonymous]

@LoVeSoSa 

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
they can solve your issue, they are nice Service Team they will help you 100%.

and them will do SIM card swap and change Email and reset password for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to CSA,Click Here link,

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
• your account number, 
• your phone number,
• your account 4 digit pin,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[computergeek541]

---

@LoVeSoSa wrote:

I need to do a sim card swap and can't login to my account because I forgot my password and don't have access to my email anymore

---

You'll first need to have the e-mail address for your Public Mobile account changed.  Please open https://widget.telus.tiia.ai/publicmobile/publicmobile.html and type in "change self serve e-mail address".  After you get assistance, you should be able to use the forgot password feature.

[softech · Accepted solution]

@LoVeSoSa   you will have to open a ticket with PM to have them help to reset the password for you.

(of course, you can also try different email addresses you have and see which one can get you to step 2 )

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there