Changed number to Service Down

[Statilius]

Changed Number was never detectd by the phone, which still shows the old number.

Can't rechange the number in Self-Serve.

Phone won't load new number.

Public Mobile has no real Customer Service, so they might lose a Customer.

[softech]

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@Statilius wrote:

Public Mobile has no real Customer Service, so they might lose a Customer.

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@Statilius 

[softech]

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@Statilius wrote:

Why am I getting worthless messages from **** here rather than a Customer Service Support rep just reset the SIM Data Sync.. 

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@Statilius   Respect others and respect yourself.. 

We are all here trying to help you.   You can be upset with PM but what you are saying is totally unacceptable here. 

There is no place for offensive word like that in this Community.  I have reported your post for inappropriate contents !!

[0PX9O4]

FWIW, I changed my phone number a bit over a year ago, my new number was reflected on my old SIM card somehow. I had a (non-rooted) Samsung Note 9 at the time, and don't remember having to do anything to reprogram the SIM.

[will13am]

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@hTideGnow wrote:

@will13am   what other workaround  if there is no root access?

does putting it on another phone help?

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No other work around that I am aware of.  I have always had access to a rooted phone.  I have shoebox full of them.  Putting the SIM into another phone does not do anything.  One thing I have not tried is doing a SIM change after a phone number change to see if that does anything.  I am not that technically knowledgeable with the number change process.  Long ago, I google searched and found a root app that does the job.  

[softech]

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@Statilius wrote:

But if you want to keep your customer, you're gonna fix your SIM-Network Sync issues ASAP

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@Statilius   

We are all just customers like you.  We might be able to suggest you what you can do on your end with your device.   Posting here won't make them fix your issue.  Like it or not, you need to follow their support model if you want your issue to get resolved.  Open a ticket with PM now.

[hTideGnow]

@will13am   what other workaround  if there is no root access?

does putting it on another phone help?

[will13am]

@Statilius , is your problem only just the phone not displaying the revised phone number?  Based on my personal experience this seems to happen with all carriers brands when a phone number is changed.  The new number does not get programmed into the SIM card, but the new number does work with phone calls and text.  My workaround is to force program the number into the SIM card using a phone number changer app that works on a phone with root access.  

[hTideGnow]

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@Statilius wrote:

Not interested in Community Help, 

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Welcome to the Community  , you came here and ask for help yourself  🙂

if you want traditional customer support, check Koodo or Telus.  You can even port your number over.  But.. you need to make sure your phone is receiving incoming text with your new number to authenticate the porting request 🙂

[Statilius]

I have multiple numbers on multiple platforms in multiple countries, I don't need your service.
But if you want to keep your customer, you're gonna fix your SIM-Network Sync issues ASAP, ******.

[Statilius]

Not interested in Community Help, I want salaried employees to take care of their problems. Corporations are fictions, Your judges are *******  anyways

[hTideGnow]

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@Statilius wrote:

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Curious, not legit because it is just being a different support model ? 

I am just a customer like you (yes, we are not same :))  and I am just trying to offer you as much help as I can 

PM is a mobile service provider than their employees do not work in waste management  🙂

edited by computergeek541: removed quote of inapprorpiate content posted by a different member  (not the member who posted this message)

[darlicious]

@Statilius 

Abusive language will not be tolerated in the community. We are just fellow customers volunteering our time to help other customers. Please refrain from further outbursts of this nature. We do understand it can be frustrating when your phone and or service is not working correctly.

Public mobile has an online only support business model. It is quite clear there is no customer service call centre. If you cannot deal with creating a customer support ticket thru Simple--Simon then send a private message to the CSA's. Otherwise you can work with us to try and troubleshoot your issue. Please be advised that CSA business hours finish at 10pm eastern.

[Anonymous]

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@Statilius wrote:

All done pre-contact here, none worked.

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@Statilius 

be cool and no other way to getting help only from them,

you need to Contact Customer Support Agent by CS_Agent, 

you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

[Statilius]

All done pre-contact here, none worked.

[Anonymous]

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@Statilius wrote:

Has absolutely nothing to do with the browser, the phone won't connect to 3G nor LTE to refresh the new number. It's not a Browser Problem, the phone will not load the new SIM data.

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@Statilius 

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

and you can try to reset network settings and Changing APN Settings,

Spoiler

for IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

and go Changing APN Settings On An IPhone

click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and do Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and can you try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone 

This is quick and simple,

[Statilius]

Has absolutely nothing to do with the browser, the phone won't connect to 3G nor LTE to refresh the new number. It's not a Browser Problem, the phone will not load the new SIM data.

[hTideGnow]

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@Statilius wrote:

Changed Number was never detectd by the phone, which still shows the old number.

Can't rechange the number in Self-Serve.

Phone won't load new number.

Public Mobile has no real Customer Service, so they might lose a Customer.

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You reboot the phone yet?  Maybe even take the SIM out for a minute before putting it back in.

also, if you logon to My Account, does it show the new number there?

and no, you are not right.. PM does have real customer service.  you just didn't engage them properly  🙂

here you are:

To open a ticket with Customer Support Agent, click on the Bubble or directly at : https://publicmobile.ca/chatbot
Enter your question in SIMon. Follow the prompts until you reach the Contact Us button,

If you have problems submitting a ticket, you can also send a private message to CS_Agents (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[Anonymous]

@Statilius 

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open Browser incognito mode,

Changing Your Number 

You can change your phone number up to 4 times every 30 days after you’ve activated. To change go to your Self Serve Account here link, and:

• Select the “Plans and Add ons” tab
• Click on “Change Phone Number”
• Then, you can choose to select a new phone number or to transfer a wireless or wireline number from another provider.

• and do Rebooting your phone,

  *what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

if still can't you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Spoiler

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
• your account number, 
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..