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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Self Service form for porting

I successfully located the form under Self Service to commence the porting action.On that form, I see a couple of references to a Reseller: "Reseller name" and "Old Account Password". I'm not sure if I need to fill out either of those. I did in fac...

Resolved! which plans give the $2 top up discount?

little confused as i have a $10 plan and my dad has a $20 plan but neither of us got a text about putting our credit cards in auto-renew

Coverage in Ontario, Greater Toronto Area.

I have been having issues with connectivity when going as far as Collingwood (Blue Mountains), and Halton Hills (Toronto Premium Outlets). I am not able to send/receive texts or make calls. There have been several instances where I have attempted to ...

Resolved! Unlock phone

I need to have my phone unlocked already signed upiphone 4s=======

Refunding an activation?

Hi there, I just signed up with Public Mobile at a Walmart location for my daughter. I signed up using preauthorized payment from my debit card and it took the payment right away. The phone I am using is a Blackberry Curve 9300 that was locked to Ko...

Incoming calls

Hi everyoneI would like to know Are incoming calls unlimited on all plans even with 10 dollar plan or what is the minimum plan to have unlimited incoming calls?Thanks

Resolved! Coverage

Hi community I would like to know if anyone knows about public mobile coverage in Antigonish NovascotiaAlso can I pass from koodoo operator to public mobile keeping the same number.Thanks a lot

Resolved! Anyone have problem accessing your account now?

Was it just me or anyone have problem accessing your account now?

Changing plan

I was trying to change my plan mid cycle and when building my plan instead of clicking on the 15gb I clicked on 9 gb was hoping someone could fix this so I don’t have to pay another &195 for the plan I wanted

Resolved! father has no credit card. can I auto pay for him with mine?

My father is looking to join with the 20 dollar plan but has no credit card to use the auto-renew option. he refuses to get one so I'm wondering if I can use the same card I use with my current plan on his behalf. also would this affect the referral ...

Will we see price reductions on data addons soon?

Both Lucky Mobile and Chatr offer data addon for much less than Public Mobile. Lucky offers 500MB for 10$ while chatr offers 200MB for 5$. Meanwhile, we are paying 10$ for 200MB. I need data addon for my talk&text plan but the prices are higher than ...

Resolved! How do I change my Community username?

How do I change my Community username? There are posts from 4 years ago, but I couldn't find answers

No service after payment

Hi, just made a payment, account balance shows 0.00$ still no service help thanks

Data plan

Just activated my phone plan Thursday and I can't get my data to work at all. Please help@CS_Agent

Resolved! FaceTime not working over cellular.

Hey there, I'm having trouble using facetime audio or video over cellular. The message I am receiving is:No network connectionConnect to a Wi-Fi network to use FaceTime. I have a plan with 3G and everything else works fine over cellular.I'm using an ...

Energizer E10 Compatibility

Hello, I recently purchased a SIM for use in Toronto (activation in postal code M1B 6J5). I want to use it in an Energizer E10 phone. My IMEI numbers are as follows: 351======351==========Both of these IMEI numbers do not show up on the IMEI checke...

Account suspension - phone number release

My Account had all the money it needed for my phone to still be active but I receive a message saying my account is suspended and my account is on Auto pay never had this issue? Now you guys want me to pay more money for my account and number to stay...

How to see if there are some moderators online ?

Can somebody tell me how to see and to know if there are moderators online?Thank you for your time!

Resolved! Setting up account

I live in the Yukon and am awaiting a sim card for public mobility and in the meanwhile have been reading up on getting started.There are some questions I either can't find an answer to or the answers seem incomplete.I have an unlocked Koodo phone th...

Changed plan, add on minutes not working.

I just changed my account from 3 GB to 6 gb. The addon minutes I have on my account no longer work - I get an automated message now when I try to call that I should add minutes to my account.

Resolved! How Is This Possible? (Solved by PM)

So I switched today but I stupidly entered my Fido number instead of my account number during setup. Now when I try to transfer my phone number I get an error saying that's not possible. And I called Fido and my number hasn't been switched yet. But I...

Walmart, 9251 Alderbridge Way, Richmond, BC V6X 0N1

I originally signed up at this store and the young lady was fantastic, smooth and without any problems or delay. I lost my SIM card while overseas swapping in and out and when I returned I went to the Walmart to purchase a new SIM card. The guy who i...

Resolved! Kudos to srlawren

Kudos to @srlawren - this tutorial made my 1GB data-add-on purchase smooth, easy & issue free. Thanks! How to buy Data Add-On

Resolved! I cant talk but my plan includes unlimited in canada voice

I tried to make a call this am and got a msg saying my plan doesn't include voice. I checked...it does. I am registered with autopay which will pay on June 5. i need to use my phone...now! Help please.

Resolved! AutoPay on the weekends?

My account is set to Autopay for tomorrow, June 2nd, which is a Saturday. My question is will the amount still come off of my card on a weekend? If it doesn't, would that mean a disruption in my service? Thank you in advance!

Re start data

Resolved! data on phone isnt working

hey just got public mobile yesterday and data isnt working. Lg-G3 things ive done*factory reset of course rebootdon't have another phone to try so couldn'ttried conneciton/ regrestration automaticnot sure what else to do thanks

Resolved! Suggestions: Notify users that SIM cards are also available at certain retailers

I just read a post here and just ordered a SIM through your website but wasn't even aware they could be purchased at Wal-mart till I read it here. Just a suggestion that it would be nice to post, at the point where you're instructed to order a SIM th...

Resolved! Refer-A-Friend rewards disappeared

I referred a friend last July, and for my next payment after the referral, I got my reward but I haven't since. I honestly thought nothing of it until just recently I noticed that the refer-a-friend program is supposed to continue as long as that pe...

Resolved! Why no option for TEXT add-on

New to PM... through all my browsing and searching of posts I don’t see an option for adding additional texts onto the $10/30 day plan. Only 48 hours and not sure how this will work out as an emergency cellular plan for my mom, but I thought I’d ask ...

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