[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Why do I go up to two hours or more with no data?
Ok so I’m just starting my second month with PM and so far I’m far from happy. Month one went ok with very little disruption in my data. At first this month my data didn’t reset, and now that’s fixed. BUT yesterday and today I’ve gone at least 2 hour...
Resolved! Trying to be reimbursed
I joined publicmobile and went with someone else 6 days after.my credit card was charged so I need to be reimbursed.so frustrated that I cannot speak to anyone
Resolved! Cant pay amount
I have enough $$$ on my account but my account is still suspended? When i go to add money and select amount owing it says i have enough to pay for my bill but why wont it pay for the balance?
Resolved! US - Add On
I know we get 10 days for US but they only offer 1G i will br in the states at a convention. Talking videos and recording. So i go through my data very fast then I just read in some comments that you have to wait 24hrs befor you can purchase more dat...
Resolved! Can't Access "Change Plan" Page
Hi,I set up my sim card and account today, along with my self created plan. But, I had accidently put "no text" for the text messaging options. After I put in the vouchers and sucessfully set up the sim card, I tried to go back and change my plan on ...
Not able to make any phone calls all day !!!
We have been unbale to make any phone calls today of any kindal we getting is a mesage syaing "you don't have a long dustance plan"this phone is for my daughter for so it is vital is is fixed asapWe have tried turning off phone, remiving sim,a nd ch...
Resolved! 3 Months Pre Pay Plan
I see the three months pre pay is much cheaper than the monthly plan. The data allocated on each plan; is it the total sum for 90 days or is the data per month?
Resolved! Mobile 3G Data not working
Hello all, I've scoured through this forum and read every applicable thread and tried every solution I could find. Mobile data still does not work, but texts and calls DO work. I have paid my bill, even next months too just to be sure. Yes, I have pu...
Resolved! Data overage
Hi I was wondering how much data overage costs. Thanks
Resolved! I want to remove my addon but did not find a link to remove it.
Hi, I thought the Addons are only valid for one month during my US travel but found it's still there. How can I remove it? Thanks
Resolved! visa charged 2 times..
Number change?
How do I change my number after already using up the (1) time per 30 days? Accidently tried to port old number over after account was closed now I can’t recieve calls I can only make them and can’t recieve texts unless I send them
Resolved! Help transferring a Koodo prepaid number
Hello, I just activated my account on Public Mobile and I want to transfer my old prepaid Koodo number to use as my Public Mobile number. But I get the below error message when I put in my old number and check it's eligibility. We were unable to tra...
Resolved! Manage 3 Numbers On 1 Account
Is this possible? When I activated my numbers, I used a single email but when I sign up for self serve, it's asking me for a new email for each number. Anyone know?
Resolved! Flash sale- 5 gb of data
I am new customer and just sign-in this weekend for $30 plan for 30days. I am sure that I am eligible for the bonus 5GB data as one time add on to my account. I just check in to account now for the bonus 5GB data as one time add on and it is not yet...
$10 referral and $1.00 on my bill
Hi there... does it take a couple of days to show the $10 bonus I should get for referring and the $1.00 that I receive each month he has an active account. Also had a question how to change the email address thanks Colleen
Resolved! My sim and account
Ok I lost my sim card and bought a new one . I just want to change my phone number onto my new Card but I cant sign in
Resolved! useing Whatsapp for international calls
I'm receiving international calls over Whatsapp. Why are my are my canada minutes are being used up?Thanks for any replies, upet
Suspended account
I put money on my account and it still says suspended, how do I fix this?
Resolved! visa charged twice - how do i get a refund
visa charged twice - how do i get a refund
Resolved! contact a monitor
I needed to find some information I had found before but had forgotten. I eventually found it by a lengthy roundabout procedure, but one of the things I tried on the way was "contact a monitor". It took me to a screen that said "Private Messages" but...
Buzzer code dial in from same Province but connect to voice warning said this is Long Distance call
my plan is Unlimited Canada-wide Talk, Buzzer code dial in from same Province but connect to voice warning said this is Long Distance call. Who can help me? thanks.
Resolved! disable voicemail
is it possible to disable my voicemail inbox? i have another service i prefer to use... past carriers I've used have been able to turn it off when i spoke to phone rep, but can't connect w/ one here
Trying to call voicemail and recording says I need a long distance add on?????
I'm trying to check my voicemail today and I can't, an automated voicemail says I need a long distance add-on to check my voicemail. Whats wrong with Public Mobile, I cant even make local calls without getting the same recording?
Resolved! New user, just signed up and the London Drug agent missed re-adding my referral numbers
Hi all, new to the Public Mobile service. I have 4 lines and activated 2 more last night, we had a nightmare getting a number ported and a new number assigned, lost the first one. Anyways when we first started he had my referral numbers to apply it t...
Resolved! I set up auto pay
I set up auto pay but since it was my first month with public mobile. It didn't take off my auto pay discount and noticed now doesn't look like next month will have it. Should I wait a couple days till my cycle renews. And wait till it takes it out i...
Auto Top Up Failing
I am trying to top up, but it will not seem to load, then if I try it says "Your account has already enough balance" - but the funds that are there are the Rewards funds only.
Resolved! Problem checking IMEI
I'm a Public Mobile client. My wife also wants to switch but, when she enters the IMEI for her unlocked iPhone 6, she gets the following message: "Your device has not been reported as lost or stolen.The Network Compatibility check cannot be performed...
My data didn’t reset
Today was the day my data was supposed to reset. My payment cane off my card and it’s showing that it did on my account page but I still have no data ( I used all my data a few days ago) abd was quite excited to have my data and not be restricted to ...
