Problem with Plan!

[popfred123]

I payed 25 for a plan with 1 gb of 3g data and it says no data add on.?

[Anonymous]

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@stonechucker wrote:

Serious question, have you turned off your phone, and turned it on to see what happens?

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It would be helpful if the OP could answer computergeek541's question. My reply and others would be moot if there's no sign of the data in the plan itself.

[stonechucker]

Serious question, have you turned off your phone, and turned it on to see what happens?

[Alex888 · Accepted solution]

@popfred123 You should contact the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Anonymous]

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@popfred123 wrote:

Ive been with public for more than a year just changed my plan to the one stated. Havent used a mb of data since the last renewal date a few days ago.

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Calls in/out? Texts in/out?

Two things to try:
1. Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

2. Manually add $1 into your account and restart the phone.

Edit: @sunflowershine if all data hasn't been consumed then the plan data counter would also appear under Data & Add-ons as well.

[sunflowershine]

@popfred123 the 1GB of data is not an "Add-on" but part of the plan when you have autopay. But you can see the detail usage under the overview in My Account. 

[popfred123]

Ive been with public for more than a year just changed my plan to the one stated. Havent used a mb of data since the last renewal date a few days ago.

[Alex888]

@popfred123 Have you used any data since you signed up?

[computergeek541]

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@popfred123 wrote:

I payed 25 for a plan with 1 gb of 3g data and it says no data add on.?

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What does it say under plan details under plan details if you log into your account?  Is this a recent plan change.  There have been $25 plans that don't include any data.