Community

Resolved! I did not get my conformation email for password

I did not get my confirmation email for the password. The place that I signed they messed up all.Please help me to reset my password.After entering the email address two times then asked me the secret question - I answered. then it said I will receiv...

Resolved! Different Payment Due Dates on Overview and My Plan and Add Ons Pages

Noticed soon after changing plan, the Overview page shows a payment due date 29 days later, whereas the My Plan and Add Ons page shows the correct 30 days later date.  Can go back and forth between the two pages, the difference is consistent.

Resolved! Credit Card Auto-Payment

Hi, I had setup automatic payments for two lines, husband and wife, from husband's credit card, the card was over-limit at the time when the payment was due, which resulted in the payment getting rejected. It seems that Public Mobile flagged the cred...

Resolved! New number activation with data usage?

I just activated a new number. I had cellular data turned off. How is it possible that my account shows that I have 5.29mb data usage? Is this default for all new users? 

Resolved! Issues with porting over number

I just recieved my sim card and tried to port over from rogers. I recently helped port a friend over and I was able to do it smoothly. This time when i activated my sim and created an account I recieved a text from public saying "to complete your req...

Resolved! I cant redeem my promocode

So there is a current promocode out for people paying more then $35, I am currently paying 45 but the website says I'm in uneligable for it, any help would be nice as public doesnt have a better get help option

Resolved! us roaming data add-on

Starting with the $25 plan including unlimited international (US) texting, if one adds the $20 for US voice/text/data add-on for 10 days, does this raise the total data limit to 1GB for the plan plus 250MB for the add-on for a total of 1.75 GB for th...

Resolved! Can I get messages from Public emailed instead of texted

Can I get messages from Public emailed instead of texted - if yes how do I go about it? Thank you in advance for any help you can give me.

Resolved! Paiement fait mais le service est toujours suspendu

Bonjour, un problème avec l'émetteur de la carte de crédit a empêché le paiement automatique. Toutefois, hier j'ai fait faire le paiement. Ce matin, mon service avec Public Mobile est toujours suspendu. Pourriez-vous svp régler le problème?Merci

Resolved! regarding porting a number from lucky mobile to public mobile

i just wanna know can we do this online like if i want to port a number from lucky mobile to PM. 

Resolved! payment issue

Hi,I put money in my account and my availible fund  is even more than my plan cost now, however, the plan status iis expired. What should I do ?

Resolved! No talking minutes in the plan

Hello,  I don't have more minutes to make calls even I didn't use all the 50 minutes from my plan. I checked in my "View usage" and all my outgoing calls together don't add up to 50 minutes.    

Resolved! Not receiving texts

My US add on ended at 8 pm today and now I am not able to receive texts. I can send them and phone calls are fine, but no incoming texts. I have looked this up and it seems to be a fairly common problem but I don't want to wait 24 hours for it to fix...

Resolved! Overpayment ????

My plan is $40.00 per month to be paid in advance each quarter (3 monts). This is confirmed in My Account as it shows $120.00 for the 3 month advance payment. However the same page calls for a one month quarterly payment of $180.00 minus a $62.00 cre...

Resolved! Texts from Public Mobile

Does Public Mobile send texts from #5198 ? 

Resolved! If I use a promo that requires me to change plans will I retain all my earned rewards?

Resolved! Prepaid

Went to buy new sim card the sailler asked me if im a canadian resident or Visitor the he told me "don't go with public because they are a prepaid  not postpaid " he just made me confused, please could anybody explain what's the disadvantages of usin...

Resolved! How often does Public Mobile release new mobile numbers

Wanting to change mobile number badly, and looking for number starts with 647 or 416 if possible.apparantly I have only seen 437 for Toronto at this moment.does anyone know how often do they release new numbers ?any chances getting this old but gold ...

Resolved! Referral credit not obtained

I have referred my friend and she has an active public mobile sim but I did not got the referral credit since couple of times.

Resolved! Rewards points

Can rewards earned from this community platform be carried over to the next billing cycle?

Resolved! Can $10 referral bonus be earned on each successful reference?

Resolved! BONUSDATA promo code not eligible?

Hi there, I activated my Public Mobile plan on October 18th, and didn't see that there was a promo ongoing (BONUSDATA); I think I'm eligible since the details indicate that promotion starts on October 18th, but when I try to input that promo code bac...