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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

3G plan but phone connects to LTE

Hi all! Very excited to be with public mobile. Just had a quick question regarding how my phone connects to the network. I'm on a 3G plan but my phone connects via LTE. I just wanted to make absolutely sure that I'm not going to get any overage charg...

phone # transfer

I have requested Chatr phone # transferred to Public Mobile. After I activated PM sim card, I put both SIM cards in my phone and both are working with same phone number. Why? However PM called me and left message that there is an issue for phone # t...

Resolved! New Customer Questions

I just switched from Koodo to Public Mobile yesterday and had a few questions. I want to switch my number over from Koodo to Public Mobile, so I messaged the Moderator Team but no one responded. One other question is whether or not my old plan was au...

Unable to send picture messages

I just switched my phone over to an LG G4, everything is working great, phone, internet, text, etc except picture messages. If I try to send a pic by text I get a message saying data service not available. Any ideas about how to fix this? I have data...

Cc

I have two accounts that I pay for.i can access one but not the other. Received a new cc the same day pm turned off my phone. Unable to login as pw are on my phone which is turned off.also had the other party log into their account and when we tried ...

SERVICE

Is there anybody that actually works for this company here ?????? I paid to re-activate my plan 12 hours ago, and still have not re-activated as of yet......what the hell gives ??? Some of us only have cell service you know.....ffs

Can call out but cannot receive calls

I just signed up to PM, cannot receive calls but I can dial out. Any idea what the issue is please?

Cannot access the data included in my plan

Cannot access the data included in the plan, can anyone indicate what procedure to follow, thank you very much for your suggestions

Activation

Thnak you in advance - Trying to activae/create an account-Got the the very end as it was "processing" said generic error.Funds were taken, cannot log into account say I do not exist and re tried to active sim, says in valid. Sent a message two da...

Resolved! I get error message 8UC3 when just dialling one particular number. All other numbers work

When I try to call one particual number (it is a VOIP)I keep getting error messasge 8UC3 and states that it cannot place call as dialed and I need to call client care at *611. This is the only number that I get this error message for. All other num...

Unable to pay for service

Hi,I have been using a custom plan that I don't want anymore. 32$ for only text and talk.I want the 40$ plan that has 4.5 g of data.I have, about two weeks ago, made the steps on the self-serve to ask for a change of plan on my rebewal date.Past my 3...

No reply

I have sent a request to the Moderator group this morning but haven't received any reply.7 hours have passed I am wanting instructions on Porting my number from Koodo

Re: cannot receive incoming calls after porting

Phone compatibility

My phone does not come up on checking compatibility site. Does anyone know if a Motorola moto xt882 work on public mobile?

how to connect moderator

how to connect moderator? if receive a message that there is issue for my phone # transfer

Lost 500 min $5 add on upon renewal

My first major PM account issue! I was on the $25 unlimited call/text/500 + 500 mb data plan and set up my account to switch to the $15 one. Anticipating this change, I decided to purchase the 500 min add on before the switchover. Upon switchover, my...

Autopay

I am not able to setup the autopay in my account. Keeps giving the error.

Changing plan can't get into selfserve

Trying to change plan can't get into selfserve won't let me register

Resolved! no data?

Hi, all of a sudden today, my phone doesn't work, no data. I don't think i went over, it is impossible, as I did not use my phone differently than any other months. I am wondering if this have to do with my add on roaming plan last week?! But that sh...

Resolved! Referral code

Just activated a new account. However I did not enter in the referral code properly. I thought it was the phone number but later confirmed it's a code. I have already completed registration, can I add a referral code after the fact? ThanksShirley

Resolved! Is Israel on the list of International Countries to call

Quick simply question. When buying the International Calling add on, is the list of countries displayed the actual total list of countries or are there more. Specifically would like to know if one could call Israel with the International add on? Aski...

Re: Sim Card Invalid

I tried porting from telus. Now telus sim is disconnected but Public sim is not connected too. Any thoughts or advice?

Telus number deactivated; still no service

Of my two Telus phones; One ported July. 30, within minutes, the second number did not port; but credit card charged, account established. I just got email at 3:00AM today, August 1, that my Telus number is deactivated, I called and get "Number no lo...

Default language

My language was sent in French when I set up my account how do I change it to English

Network Lock

Hi. My question: I bought a Public Mobile plan and sim then activated/registered. I then installed it in my Samsung SM-G950W. The phone and SMS did not work. I took the phone and sim back to London Drugs where the sim and plan were purchased and ...

Rewards

Do I still get rewards I earned before to deduct from my bill if I changed my plan?

switching phone number

i recently switched from koodo to this and would like my old phone number back but it says that it is not valid, how can i get it back

Resolved! Canada-wide talk

What does Canada-wide talk mean? For example, I take my phone to another province, am I able to call anywhere in Canada? Or I can only call anywhere in Canada from my own city?

Puk code

I need my Puk code. I just got my plan on the 24th and my sim card said I needed a puk code.

Sim Card Invalid

Hello guys, I was trying to activate my sim card and port my number from another provider. The payment went through my credit card but I got a message says that account not activated, pkease contact public mobile. That was around 5 pm today and so fa...

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