not able to receive a call after transferrin my cell# from petrocanada mobility..please help me. i

[rhaseeb]

ot able to receive a call after transferrin my cell# from petrocanada mobility..please help me. 

[GinYVR]

@rhaseebMake sure your PetroCanada account is active, call them to get your account number etc. and then call the Telus Porting centre with that information from the link here: https://productioncommunity.publicmobile.ca/t5/Discussions/Get-your-PORT-ISSUES-FIXED-BY-LIVE-AGENT-...

[rhaseeb]

Yes, Public mobile says unable to port number. I have created a ticket and provided the details

[GinYVR]

@rhaseebIs your Petro Canada SIM card still working? It takes a while for the number transfer ie port to complete.. did you get any messages from Public Mobile saying they need further info?

[computergeek541]

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@rhaseeb wrote:

ot able to receive a call after transferrin my cell# from petrocanada mobility..please help me. 

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In case it does become necessary to try again, ensure that you have the IMEI of the device on file and the account PIN of the Petro-Canada Mobility account.

[Dunkman]

@rhaseeb 

When did you tranfer/port your number?  It can take several hours for port to be completed. 

If more than half a day, then you may need to contact moderator to help complete the port.  Click on the question mark on the right lower corner of website.  Type contact moderator and follow instructions to start ticketing process to get moderator help.

You should still be able to use your old carrier SIM card until port is completed.