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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Account

I have questions regarding my auto pay, anyone able to help me out?!

Can`t receive text messages from a Mexican line

Resolved! Can`t receive text messages from a Mexican line

Hello, I am in Montreal with a Public Mobile line that allows me to text worldwide.The other person has a mexican line from Mexico. I can call the person without any problems.The person can also call me without any problems.I can text the person and ...

paying my bill

not letting me pay my bill

Resolved! (Promo add on) 1000 CAN LD mins

Hi guys! Wondering if anyone remembered when Public Mobile sent out a mass msg text around Sept. 1st, for a 5GB + 1000mins (free) add on promo. Was anyone thrown off by the wording that long distance is applied to International long distance mins or...

Cant log in

Auto pay is stuck an I cant figure out my password to login

payment processed but no change account remain expaired

Resolved! payment processed but no change account remain expaired

made a payment twice but the account remained expired

My phone can not receive in coming call

Resolved! My phone can not receive in coming call

Hi I just switched over to public mobile from different carrier and kept the same phone numbers. I do not for some reason, I can not receive any in coming call or text?I can call out no problem

Phone says no SIM

Help! I got a new phone (Huawei p30) and public mobile SIM but when I put the SIM card in my phone says no SIM. I've been without phone service for almost 4 days and nobody from public mobile has contacted me despite having a ticket. I've tried all t...

Resolved! Getting help

Hi.I'm new here so please put me in the right direction. I got a message on my alternate number from someone on the PM team saying that the line I activated yesterday was not ported and I need to contact a moderator to get assistance. To add to the i...

Why were incoming calls not going through?

Resolved! Why were incoming calls not going through?

I am on the 50 minute limited plan and my usage shows all minutes consumed. I was advised earlier today that phone calls to my cell were automatically going to my voicemail. My phone DID NOT RING when I was expecting a call at a certain time of tim...

Resolved! Unable to use my Public Mobile vouchers

I've had issues with my Public Mobile voucher. I typed in the need and all it told me was that the voucher wasn't valid. Same with the other voucher. Can someone help me?

Someone Is Using My Phone Number To Call Other People

Resolved! Someone Is Using My Phone Number To Call Other People

Basically, today I got calls from someone saying that I have called them several times today, but when I don't even know who they were nor the number. Checking my usage they used my number at times like 2am when I was asleep. Does anyone know how I c...

Resolved! Can I keep my phone number with a minimum monthly payment?

I'm leaving Canada for months and won't need the phone service during these months.So is there an option/plan that I could just pay a minimum fee to keep my phone number? Thanks in advance.

Resolved! $15 plan minute allotment and incoming calls to my voicemail

Does someone else calling my voicemail count against my outgoing minute allotment of 100 minutes? It seems my available outgoing minutes are being impacted just by receiving a voicemail as my usage screen shows it as an "Outgoing Call".

Unable to Process Transaction

I keep getting this message Unable to Process TransactionSorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged. I went to my bank and they say theres no block on m...

Resolved! Unable to recharge my account

I do not know why I am not able to recharge my sim.Public plans start with $15 but whenever I am trying to make the payment, it says that amount due is &10. and then payment is getting failed.

Add-on data

Resolved! Add-on data

Hi, would like to know if I purchased add-on data and can't use it up this month, can I keep it for next month? Thank you!

400min gift problems

I couldn't find a solution in previous messages so I'm posting two questions.1. Which countries are available with the 400min long distance Holiday gift? (I think there is a list somewhere but couldn't find it.)2. I assumed the US is one of them, ...

Resolved! no calls or text

I signed up over a month ago. my data works but my phone doesn't receive text or calls. i ported a number over but no number is showing up in my account. what do i do since there is no customer service to talk to?

rewards

Have not recieved my auto pay rewards