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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25960 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37676 Views
  • 185 replies
  • 29 Bravos

Resolved! Payment

I signed up my 94 year old rather on a basic plan.  I thought it was to be on autopay on his credit card.  I was wrong.  How do I access his account I setup?  I cannot remember the email I setup for him.  Is there a way to start over again?  Or can I...

sgk by Great Neighbour / Super Voisin
  • 856 Views
  • 4 replies
  • 0 Bravos

Resolved! Type of phone

What type of phone do i need to get an account?

MickAlla by Great Neighbour / Super Voisin
  • 1385 Views
  • 8 replies
  • 0 Bravos

Sim service

It has been 2 hours since i had requested to transfer my number to public mobile but still no service

Arman0110 by Great Neighbour / Super Voisin
  • 693 Views
  • 4 replies
  • 0 Bravos

my email entered by your customer by mistake

So I'm sitting here in the USA, minding my own business, and I've started getting messages from publicmobile in Canada. This looks like a case where some new customer entered my email by mistake. Of course, I unsubscribed, but it keeps happening. And...

olaney by Great Neighbour / Super Voisin
  • 761 Views
  • 6 replies
  • 1 Bravos

Resolved! 10 Day US Roaming Add-on expiry

Hi, I purchase 1gb of US roaming add-on. My trip was postponed a few days. I tried to go see when the add-on was activated and when it expires. It says 10 days but that’s it. Is it 10 days from when we first start using it?

Activation service et transfert ancien numero au meme temps

Bonjour,J'ai activé mon compte public mobile en ligne et demander au meme temps le transfert de mon numero CHATR. Jusqu'à maintenant, rien ne se passe !!J'ai appelé CHATR, ils m'ont dis que mon numéro est inactif, et ils ne sachent aucune autre infor...

Reda by Great Neighbour / Super Voisin
  • 678 Views
  • 1 replies
  • 0 Bravos

Entering my old number

Hi Just wondering i am entering my number to set up my account and it keeps coming uo that its invalid.. anyone know what to try?

jkd7405 by Good Citizen / Bon Citoyen
  • 2181 Views
  • 32 replies
  • 0 Bravos

Resolved! phone wont work with sim card

everytime i try and make a call it just says not regestered with a network but i am with public moble what can be wrong

saw2165 by Good Citizen / Bon Citoyen
  • 1764 Views
  • 13 replies
  • 0 Bravos

Resolved! Can $50 plan use in California?

I have $50 plan, and planning to visit Califonia for a week during Christmas. Can my phone still be able to use it in the USA? 

cheowk by Good Citizen / Bon Citoyen
  • 1412 Views
  • 8 replies
  • 0 Bravos

Resolved! Auto pay $2 credit

I did not receive a credit on my September bill.

Alinaw by Great Neighbour / Super Voisin
  • 1327 Views
  • 6 replies
  • 0 Bravos

Resolved! Auto Pay $2 not apply

I sign up with new line (for my dad) with my credit card at the store. when i get home, i change the credit card to my dad's credit card, i never get the the $2 credit. on the status, it mention my plan is on the "dynamic Autopay" not sure what does ...

cheowk by Good Citizen / Bon Citoyen
  • 1675 Views
  • 12 replies
  • 0 Bravos

Resolved! Confusion with credit card payments and taxes

Greetings, I do like the new revamped look of the website and self service portal but I was drawn to confusion with the wording and implementation of the included taxes with credit card payments. The bottom of the page states: "† Credit or Visa Debit...

mlerner by Good Citizen / Bon Citoyen
  • 2243 Views
  • 7 replies
  • 1 Bravos

Resolved! Phones were working then quit after changing from Rogers to PM

Hi all, SORRY up front for the long winded message! I started by signing up my step mom with PM on Oct.04 with no issues. Account was created and asked for new number. I did not provide an alternate contact number. Also I did nothing with our existin...

bgdkmckay by Good Citizen / Bon Citoyen
  • 1139 Views
  • 8 replies
  • 0 Bravos

Resolved! Call forwarding to Japanese SIM card

Is it possible to call forward to a Japanese number?  The call forwarding instructions note that the number must be a ten digit number.  Calling from Canada the number of digits including the international long distance prefix is likely to be over 12...

brianh by Good Citizen / Bon Citoyen
  • 2931 Views
  • 18 replies
  • 0 Bravos

Resolved! Xplornet and Public Mobile compatibility?

Hello, I have satellite internet through Xplornet in a rural area of Ontario at my cottage. Prior to switching to Public Mobile I was with Telus mobility and when I was at my cottage I would still be able to use my Telus mobility cellphone, connect t...

Apex by Great Neighbour / Super Voisin
  • 2436 Views
  • 7 replies
  • 0 Bravos

Travel to US

Travelling to the US for a single day and would like to use my Public Mobile service while there.  Is this possible, what is the upcharge and how do you pay it??

Grandpoco by Great Neighbour / Super Voisin
  • 1094 Views
  • 6 replies
  • 0 Bravos

Resolved! System maintenance

I've had no access to the self serve for about 2 hours now. Is this the case for everyone?

Resolved! Issue after Changing Phone Number: Cannot be Called or Receive SMS

Hello everyone, Glad to be on board with Public Mobile (PM)!I activated my SIM and have been enjoying PM for a few days now with a new phone number (automatically assigned when I created my account). Now, since I'm happy with the service, I have just...

BeJiTo1984 by Great Neighbour / Super Voisin
  • 2009 Views
  • 8 replies
  • 0 Bravos

Broken text/e-mail function. Help!

Hello,  I was out of town for two days and my text and e-mail function suddenly stopped working. I can still make and receive phone calls. I received a text from PM that there was a problem with their server but I have no way of getting in touch with...

!!!

Hi just letting you know I didn’t cancel my account with public mobile. 

rajdeonauth by Great Neighbour / Super Voisin
  • 795 Views
  • 5 replies
  • 0 Bravos

change a plan

Hello, I Tired to change my plan to the $60  traveller plan . I added the required amount to my account but for some reason it renewd my old plan and i think i am charged twice. Can someone look into my account and let me know.

maaz2018 by Good Citizen / Bon Citoyen
  • 1768 Views
  • 18 replies
  • 0 Bravos

Resolved! lost power while filling up the activation form

Hi guys,I was filling up my activation form, and before i could finalize to the last step, my toe accidentally touched the power button of my computer. now when i try to sign up again, the system is saying that my sim number is already used! it is no...

nowrin by Great Neighbour / Super Voisin
  • 1249 Views
  • 8 replies
  • 0 Bravos

Resolved! SIM Card Inserted Locked

I have an unlocked Samsung Galaxy S5 Neo. I just transferred and activated my Public Mobile accound. I tried to use the new SIM card in the phone but "Invalid SIM card. Network locked SIM card inserted". How do I fix it?

alicehung93 by Good Citizen / Bon Citoyen
  • 2244 Views
  • 11 replies
  • 0 Bravos
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