Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
HelloMy credit card was expire and i changed yesterday and replace new credit card and then active my plan, but when i check my balance i saw that I charged twice, i want return my money
I know how to see data usage for Public Mobile after login to my accountIs there an app which can show the data usage like Rogers or Lucky Mobile ?
My account is not due until tomorrow but my account is suspended today. I set up service on the 10th of the month, you make me pay on the 9th each month, now this month you suspended my account one day early, technically two days early since I set up...
Hi all, My wife is suddenly unable to make local calls with her phone today, she gets the following message: "Sorry, could not complete your call. You don't have an active long distance add-on and this call is not covered by your plan." Her account s...
I didn’t receive my free month when I joined in January
2 Speed tests here it seems to me keeping 3G on is better then LTE what are your thoughts
Here I am, trying to register again, and the Choose phone number page, after completing all the other activation questions, returns an error message and takes me back to the start of the process. Seriously. I have never seen such a lame, dysfunctiona...
I am wanting to sign up for a plan, but can't find any info about how much it costs to call the USA on these plans, since they only offer free Canada calling.Where can I find this information?thanks.
Hi folks. Have any of you wondered why your post counts, bravos, solutions have reduced in the past week or so? I believe a thread or two had been started to discuss this. I suspect it is due to the Porting assistance number, EDITED by ShawnC, yes a...
Hi everyone, Can I transfer my number to other providers (like fizz)?
Hi, How can I customize my plan? Is it possible?
My husband and I both switched to PM from Rogers.He received a phone call from PM saying his number couldn't be ported. I didn't, though it seems like my number isn't working.How can I figure out whether or not my number was ported over?Thanks.
Hi,I recently ordered a SIM card. For some reason, I decided not to activate it now. I wanted to know if there is any time limitation for the activation of the SIM card?
Hello,I just purchased an add on and it shows up in my account, but I’m still not able to use internet.how long does this usually take? Do I get a text or something?thanks
Hey fellow citizens . I have earned my first $1 from participating in the community. I've been active, so it's been more of a labour of love thank anything, but I'm happy about it. I also have a question: does anyone know how often reward money is a...
SIM card order place Jan 31, not received yet.
I need mediator help to transfer an old number from a telus account to this Public Mobile account. How do I do that?
Moved to French Forum of Community
As this isn't official until announced by PM, the thread has been moved to the Unofficial announcement thread in The Lounge
i activated my plan last month and there was a promotion that I would get a one month plan free after paying for the first month. It did not go through and now I am unable to use my phone plan. Please guide how I can solve this issue
If my data usage goes over the preset limit during the month, does it shut down or charge overage fees until that cycle ends?
Hi There, I've just activated my new SIM card and followed all steps required. Please help to transfer my phone number from Telus to Public Mobile.
If I suspend the plan on purpose (by removing the autopay) for a longer time and make a payment before the 90 days are up to re-activate my plan, will all recent add ons like bonus data and talk still be available?
Hello, I am trying to find out why my rewards are not being added to my payment. Before I was getting $2 of my plan for loyalty rewards. I recently added auto pay, for a additional $2 off my plan. So in total $4 of my plan. But it seems its not being...
I am having the hardest time making a payment. I keep entering my Visa/debit card. There is money in my account and the card is valid (I've used it for other transactions online). I have made sure all the information is correct (I have recently mo...
Hi, I activated a $25 plan two weeks (ten business days/14 total days) ago during the Boxing Day promo period. Does it really take WEEKS to receive the free 5gb? I’ve seen people say the average is eight day. NOPE.I’ve seen someone say they received ...
I activate the PM SIM today from another carrier other than Telus or Koodo. The activation form asked for the other carrier’s account number and the S/N of my phone. On the “?” button it instructed to find the phone S/N to dial *#6#. This is fine and...
