[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Auto debit extra payment charged
Hello,I set up auto debit on my credit card on 25th July, the payment supposed to be taken is $13 ($15-$2), but I have just noticed on my credit card statement its been charged as $42.30, also its not showing any balance in my account. I dont underst...
Refurbished Phones Mobile Klinik and Public Mobile .... both owned by Telus
Telus does offer refurbished phones but lowest they have for iPhone is SE and XR. So is Mobile Klinik the refurbisher? Note price differences.
Resolved! Phone number change downtime
How long does it take for a number from Public to change to another number provided by public? I've waited the two hours, and yet I am still unable to make, recieve calls, texts or use data. I am connected to the Public network however.
US data
How can I get my data to work in the US. I have done all the things they tell me to but it still doesn’t work? Thanks
Re: incoming calls will not go through
I just registered today and I am in the same boat. I can make calls but cannot receive calls.
Activation not working
Trying to activate and it says invalid number but that's the number on the sim card
Moderator contact
Hello,How do I send a message to contact moderator team? I need o replace my damage SIM card with new SIM card and new support/ instruction.
Resolved! How to check phone compatibility ?
The phone has the following network bands. Will it compatible with the public mobile network? Thanks
Resolved! Promotion
Hi Team, I got my public mobile sim activated today at the store with $35 plan. He forgot to apply 2GBBONUS coupon code while activating. How can I get it fixed?
Resolved! Service was permanently suspended.
Hello, My service was permanently suspended after 90 days yesterday. I forgot credit my account before it was suspended. How can I reactivate my account with my old number? I want to keep my number. I am not in the country right now, but will return ...
issue resseting password for self serve....
When I try to log into my self serve account, it says password incorrect. When i try to reset my password (enter email twice) it says account locked?? my public mobile number is in use by me... I wanted to access my account number somehow
Resolved! PIN locked
How do I unlock my phone. I accidentally locked my pin, and need puk code.
Promo
Anyone else unable to receive the 2gb data promotion on their account?
MasterCard debt
Hi went to make my payment today and it rejected the same card I’ve been used for over a year now. So now my account is suspended and money on hold from my bank account. Tried doing it again, but my self service page says I have enough on my account....
Resolved! Delivery of online sim
I wonder wether post services puts the sim in the post box or deliver it at door in high rise buildings.
Resolved! Plan suspended BUT "Your account has already enough balance."
My plan was suspended after my payment didn't go through because I forgot to update my payment method. Phone doesn't work. So I go to make a payment through the site using my new payment method, select Amount Due, and when I click Submit I get the me...
Resolved! Changed my plan and it didn't take???
Changed my plan and paid for it yesterday (before my renewal date). Topped up for the appropriate amount. I'm still stuck on my old plan and now need to pay extra to change to the plan I've already changed over to??? Beyond frustrated. Any admins tha...
Resolved! Is there an easier way to sort through your usage history?
I am trying to find a past call to a specific number. Is there an easy way to do this without going through every single page of calls?
Resolved! Data problem
HiI have 250 MB of data received every month and 2GB of add on data, I want to use the 250 MB I received every month first, but 2GB add on is consumed. what should I do? thank you.
Resolved! Please let me know an email address in public mobile.
Please let me know an email address in public mobile.
Unable to reactivate plan
Good morning. I missed my payment on the 30th of July and now I can't reactivate my plan because public mobile only let me top up $10. Does anyone know why and how can I fix this? Thank you very much
Resolved! Porting from Koodo mobile home phone
Received my sim card yesterdayActivitedVerified my number and account info from KoodoInserted the sim card Number has not been ported.Started this process at 8 pm last night, it's 7:30 the next morning. What have I missed? Why is it taking so long?
