Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
No idea where to send a complaint, when I try to submit a ticket to a PERSON I just get the virtual help. This is the best I can come up with, no idea if anyone will ever read this. I got a new bank card recently and never thought to change the card ...
Hi, I want to get a new plan with Public, but when I go to view the new plans, nothing pops up. Is the network down or something? Why isn't it working?
Ok my account was set up on autopay and it was working. As of today it didn't renew and I didn't receive any notice there was a problem. Tried to use the phone and got the 'There is no active account' message. I logged into my account and found auto...
I just got signed up for Public Mobile (PM) and as soon as I transferred my number over and went through the activation process, I got a text message that says "We're having trouble transferring your number. Looks like you entered an incorrect ESN/ME...
when will the free month promo be applied? I did submit my email. Right now it shows my second month will be at full charge
Anyone else notice the new promo 2.5GB for $28(including the 2$ autopay discount)? Doesn't indicate how the data is broken down (plan, bonus, autopay bonus, etc).I just did a chat, and the agent indicated that all of the data was plan data. Not bad...
How many people will be happy at the end of the Sept when phase 2 of CRTC anti spam measures are required for mobile providers?Perhaps my social will be less compromised after the end of the month Then again perhaps pm is outside the CRTC rules si...
Email and password used are correct, he cannot log in. Also, we placed his SIM card in and his phone is asking for "ENTER NETWORK UNLOCK CODE." Can anyone help?
Hi all, am a new customer today and maybe should have waited a few days. I need my old Pcmobile phone number ported before tomorrow as I have to go to a doctors appointment and will need my old phone number working to order my Uber. My question is if...
On the details of the $15.00 plan it has 100 minutes Canada wide and unlimited incoming calls. When I'm checking my usage I noticed that the incoming calls are reducing my 100 minutes. I did a test yesterday where I had 20 minutes used, I asked a f...
I activated my new account yesterday morning and ported my number from another carrier. Since then I have had no phone service. What do I need to do?
I have an iPhone 8 and just signed up with Public Mobile. My voice calls work fine, but my texting is not working. When I am on WiFi texts send and receive fine. When I am on 3G/LTE texts will not receive or send. I checked my settings and iMessage ...
When I check my plan under the "plan" tab, it shows my regular $150/90 day plan. When I check under the rewards tab, it says that I will be charged $225 on the next cycle. What is going on here ?
Was playing around on the Private Messages and noticed something new today.Thanks gblack for being my tester lol. Anyways most know about people sending unsolicited referrals through inbox which is against the terms and conditions of these forums. I ...
I got a message on August 27: “Cha-ching! You've just successfully referred a friend to Public Mobile, way to go! To view your current Rewards, visit....“ However, when my automatic payment went through on Sept 03, this referral didn't apply. I have...
Hi, I tried to log in after 4 months and I couldn’t. it seems like my account has been closed. Can you reactivate my account?
I had two phones on my account with Virgin Mobile.I ported over my phone today with no issues.I now want to bring over my wife's phone.Both phones were on my account with Virgin. Since I need to setup a separate account for my wife with PM, will I ha...
My phone just sent 3 of my contacts a random text message when I was not using my phone. My phone was on my desk, and these 3 contacts received texts at the exact same time.One said ''Which shoe company again?''The other said ''Fasttttttt ... 12:13 ?...
I am trying to activate a new Sim card i have and getting Invalid Sim error Message. I have entered the number correctly and make sure its the right number from the Sim card. Please let me know what should i do to solve this problem ?
When 5G has become standard for the Telus network will Public Mobile make 4G the standard for data speed?
Why can I not send or receive text message on the basic public mobile plan without data or wifi?
My calling display shows the phone number only without the name.
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