Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My I phone 7 does not ring even though it is not on silent mode setting . It goes straight to Voicemail.My wife has the same monthly plan and reception and no problems at allAny help appreciated. Thx
I cannot see the forest for the trees, so here is my dumb question:"Your old SIM card must be inside your device and your account with your previous provider must still be active so you can receive and respond to the SMS and authorize the request..."...
Hello, I have transferred from Fido to Public mob yesterday. Now I can only call others, but cannot get any call. How can I fix it. Thank you
I was going to post a link to the 'Sim swap Fraud' thread, on a thread within the Motorola corporate community forum but thought I better ask first, Is that allowed, or discouraged (copyrighted) ? Thanks
I ported my son’s number over to PM a couple of weeks ago. It was brought to my attention however that he is not able to send to or receive text messages from certain friends. Any ideas?
Is anyone else getting random voicemails that say "Talking is not included in your plan?" WTH? I DO have minutes, so I don't know why I'm getting this.
I have been signed up for automatic payment however, this month it didn’t happen. can someone please contact me or let me know how to go about this matter? thanks
I can't remember my old password in order to save a new one and I have been locked out of Public Mobile for 24 hours and wonder how to get back in. They said that I tried too many times.
I am a public mobile user and I want to create an account. However, when I try to sign up with my phone number, it says that it is not valid.
For some reason my texts (iPhone) to a long distance number (android) are not getting through. Any help would be appreciated.
i want to keep my old telus phone #
I paid for and added a us calling pkg-add on-for 10 days to my accoount yesterday. Over 24 hours later, I still cannot call the USA. Pls fix this asap please.
My FaceTime calls are lagging. The cellular data is on. This happens using the house Wi-Fi and it's connected. No other incoming calls that are interrupting the current FaceTime conversation. It happens constantly and has been getting worse.
Hi all, my phone's been acting up lately so I decided to remove the SIM card to see what would happen. I have a Nokia 800 Tough. Everything seemed to work smoothly (aside from the ability to call) after that. If I turn the phone off, insert the SIM c...
I have a $25 per 30 days plan.I have $6 credit per month ($2 from loyalty, $2 from referrals, $2 from autopay)My monthly fee should be $25-$6=$19In BC, GST and PST are total of 12%. This makes my monthly charge of $19 + $2.28=$21.28Yet my credit card...
Hey thereI was involved in a scam and need to copy and paste my texts. Could you please tell me how I can do this. I purchased a phone from the store ZTE model. Thank youJeffSmallguycleaner
I am new customer. Why didn’t I get the 5G data promotion when I signed on with Public mobile? I received the new SIM card and signed On before promotion deadline! If this is not resolved I may close this account and return to my previous supplie...
I activated my PM SIM card & popped it in (i noticed it said "No SIM card - Emereg calls only") & tried to set up my APN & hit Save and selected the PM APN Network Turned off my phone and switched to the PM SIM card and turned my phone back on.... a...
Hello there, I was attracted by the low price public mobile offered. But my porting process is so difficult and cannot be processed. I cannot receive any phone or msg from others who not with Telus. This is not working. And I made my payment just yes...
How do I update credit card information?
I ordered a card and paid for it on January 12, 2021 and so far I have not received the card ???? what should I do
Hi,I was charged automatically on 26 January 2021 from my old credit card. However, I was also charged one more time from the new card that was replaces the old one with a larger amount of money on the same day, and it was not shown on the transactio...
I can’t pay my plan. I log in and the page seems like is bugged or something. I’ve tried log in with different devices, but nothing works.
My data not working edited by computergeek541: content is message tag moved to message body
When activating my daughters cim card itwouldn’t register and my husbands credit was charged 3 extra times
