Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi someone by the name of Zoey Jones just private messaged me with spam about making money with cryptocurrency. Any way to prevent them from messaging me? Do we report these spammers? Thanks.
This is my plan, - 12GB Data- Unlimited International Text- Unlimited Provincial TalkI got my plan in Ontario and I've been in montreal for about a day and a few hours and it was working. Now all of a sudden it has stopped working. Can someone help m...
Activation failed (and I do not know why). I am advised to open a ticket. However I cannot complete the step 3 (verify your identity) so I cannot submit my ticket. Extremely frustrating to run in a circle and no one that can help what am I supposed ...
When PM users want to check phone compatibility... Sure they COULD go to 3rd-party sites like https://willmyphonework.net/ but surely THE most official place to check compatibility is on the https://www.publicmobile.ca/en/on/get-started page ...Let's...
Hello Community,I have upgraded my $30 plan to $35 and I have $2 for autopay and 1$ for refferal, I payed $39.55I was wondering why they didn't apply my rewards right now, can anyone has an answer for that? Thank you
Hi fellow members, I am new to PM. I have activated my call forwarding from my new PM number to India Number. When I try to call my PM # i get this message " the number you called is not in service". But, when i call directly to the India # it works ...
For some reason Purolator have not been able to reach my address (roads might be blocked because of covid) so for this reason I have had to go get my packages at a Purolator pick up location. This might happen with the SIM cards I have ordered from P...
need to change the credit card on my account but can't get connect to "my account" online because account is locked or frozen. (too many tries). Says to contact customer service. dexivry
Joining in on this thread for a similar issue. My renewal date was last night and this morning I woke up to see that my service has been "Temporarily Suspended". When I dial *611, it tells me that my account has been temporarily suspended. I have mad...
Hello, I recently ran out of minutes on my plan for the first time in a year or two. I found this odd so I had a look back through my usage and there appears to be a 40 something minute long call that doesn't exist on my phone that I am being charged...
I have $35 plan which should give me unlimited Canada minutes and 2 Gb + 500 Mbps data. I love in Ontario, but this week came to visit Montreal. Unfortunately, in Montreal the phone is not allowing me to make or receive any calls and giving error tha...
As a newbie I've responding to several posts and occasionally hit the solution button prematurely; or as often happens (to me), I hit the Solution button and then another response shows up with even more information and suggestions. Any sage advice h...
I can't log into my account, it says that it's locked. I waited for an hour and it still says 'locked out, contact support'. Since there is no support, how do I get my online account unlocked? I have active service, but I need to change my billing de...
New customer and am very disappointed with your service.SIM card is not accepted with numbers indicated.Phone is not working even it was ported in the morning.There is no service available. Stay away.
My due date is Aug 11 ($25/mth Plan)Registered with Autopay There is a $25 balance in account. On Aug 12 will my balance be $2.00?And my new cycle begins Aug 11 or 12 just checking for clarification on how the system should work.
