@KrissyL03 wrote:
@gblackma
I switched over one week ago. I get texts from other PM numbers and Koodo numbers. I can send and the other numbers get them but they can't reply or call and I can also make calls to all of the numbers.
If I were to place a wager, I would say that this means that your number porting failed. I'm also going to assume that you never got a text message from Public Mobile that the phone number transfer was done?
When a customer requests that a number be transferred in to Public Mobile, that phone number get assinged immediately to your account. However, that does not mean tthat the port is done. Until it is done, you will not receive any phone calls from anyone, and you will not receive any text messages from anyone unless those text messages are from Telus, Koodo, or other Public Mobile customers.
First off, check if your Virgin Mobile service is still working. I'm almost willing to bet that it does (assuming that you never asked Virgin to cancel it). If that's the case, you should keep using your Virgin Mobile service so that you don't miss your incoming phone calls and majority of incoming text messages. If you did accidently ask Virgin to cancel the service, please note that you cannot transfer an inactive phone number.
If my assumptions about this situation are correct, please have your Virgin Mobile account number available. Then, go to https://publicmobile.ca.ada.support/chat/ to open a ticket with the moderators. You will need to provide that Virgin Mobile account number to the Public Mobile moderators to havve complete the number port.
