Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Not sure why.. worst text/ data service in 3 years.. in the Belleville/ Kingston corridor.. everything is lagging.. text isn’t working.. maybe it’s too hot outside.. lol.. just a shared observation....not looking for restart your phone/ check this an...
Hello, Last month I changed up my plan and set it to renew at a different one. It was originally a 2Gb+500MB bonus data with auto pay, and I noticed there was an update that had a 2.5GB+500MB bonus data with autopay. I went ahead and initiated that t...
hey guys, im thinking of making the switch to public from lucky. i seen the promo 2GBBONUS on the site and was wondering if it still works and is available in my area before i commit.
anyone dialing my number getting fast busy or no ring. outbound calling works fine. Can you please look into this for me ASAP? Not a new PM account -- been here over 5 yrs. started sometime in past 24 hours. Thanks
Hello, I am a recently new member of Public Mobile. After a somewhat smooth transition from the previous carrier I noticed there is constantly a voicemail notice. I have never used voicemail in over 10 years and I don't intend on starting now. I hav...
Hi all. this is a shout-out to moderator Evelyn. She helped me with my us roaming add on(again). As many of you already know it’s an ongoing issue with expiring 10 day purchase and then your plan renewing. Thanks to all involved but I wish p/m would ...
Hi,I'm having a problem with my data. I rarely use any data at all I'm on the $15 plan but I recently went on a trip to Nova Scotia and halfway through my trip I couldn't send MMS anymore. I couldn't download pictures and I couldn't send pictures my ...
I ordered a sim card, paid for it, got confirmation email but it never arrived. I cant start a ticket to reach customer service cause I dont have an account and cant create one.
I’ve had my SIM card about 2 years. Suddenly yesterday I started showing up “invalid sim” it has come back and now is doing it again. Any suggestions? Will getting a new SIM card fix this issue? I have an iPhone 7
I'm a new customer as of Thursday. I've activated my sim and requested a port of my old number, it seemed like everything was fine but I've found out today that I haven't been receiving any of my calls or texts. Calling from a different phone goes...
Trying to change my plan but every time I click the plan option to change it, the screen gives no options then sends me to a new page thats says theres an error and to try and log off/on again. Doesn't do anything. Still showing same msg. How do I ch...
SAVINGS, TIPS, TRICKS AND THINGS TO KNOW Underlined items are links!Some listings may only pertain to $15 plan only. Any PlanSavings/30 Days/RecurringSavings/One TimeOther Savings Tips & Things to Know Comment Auto-Pay$2 Start ...
I recently lost my phone, and got a new SIM card to replace my old one. I've tried multiple times to do a SIM swap, but I keep getting an error right before getting a secure password by email ("Oh no! looks like something went wrong" error). I don't ...
My phone froze when I was activating my account, and my extra 2gb of data for switching providers wasn't added to my account, I didn't know that until today when I checked my account to see my payment date, I tried to add the promotion code and it's ...
I have been using Public Mobile before, then Lucky and came back to Public Mobile. I realized it is really hard to track down data usage. I tried many third party apps to track down usage, but these sometimes show inaccurate data. Lucky and Chatr bot...
I tried to call someone from my car today. Public Mobile informed me that I have already used up my available time and couldn't place the call. The recorded voice suggested I buy more minutes. This has never happened before, it is only the 8th of the...
