Get Support
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 90 replies
  • 9 Bravos

Christopher_T Public Mobile

I've been noticing that Christopher_T Public Mobile is almost always logged in. Does he sleep at the office? Maybe a security Guard? A Computer? A ghost of Public Mobile past? Very intriging. lol

Chicklets by Model Citizen / Citoyen Modèle
  • 8 replies
  • 1 Bravos

Resolved! Sending SMS to special numbers/offers

Why are text messages to special services like CAA, AEROPLAN considered international? Case in point, I tried to send a text message to AEROPLAN's subscription service at 27767 and got the following reply:Public Mobile here. Sorry we do not offer tex...

bilal by Great Citizen / Super Citoyen
  • 12 replies
  • 1 Bravos

Reward Badge

How I can check how mant badges I earned? When I will get the bonus?

zakhan78 by Great Citizen / Super Citoyen
  • 17 replies
  • 1 Bravos

Cannot order a sim card as it is indicated on the site. Why..?

Hi everyone, Glad to meet the community. My concern is:  I cannot order a sim card for my wife's cell phone while it is compatible with the system. If you have experienced the same problem and have an answer i will be happy to know. Have a great day!

nellhaiti by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Resolved! Login information request

I am requesting my login information; as I have forgotten the username and password I used to registered the account back on February. Please advise. Thanks in advance.

Randyshiwji by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

SIM card for new activation

I already sent you my email address through the option order a sim card. How long will it take to you guys to send me the sim card for a new activation? 

Georgie by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Data periodically stops working

Hi all, Every once in a while (maybe 1-2 times a week?) the data on my phone (Samsung Galaxy S3) stops working until I restart the phone. While it is happening, call and text still work fine and if I switch to Wifi, all the apps do their internet bus...

wryder by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Problem with my picture texting

Hello, I got a new phone, well its from 2009 but its new, its a Nokia n86...I got tired of smart phones so I decided to go old school...the only problem I have is that I can't send picture texts when I was able to on my smart phone , and whenever I c...

rakbeuman by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Is LG A275 compatible with the pm network?

Hello,  Someone knows if the LG A275 is compatible with pm's network? Thanks!Daniel

dbrime by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Resolved! Problem to create new account.

I transfer   phone number from TELUS  to Public mobile,and when  I tray to create new account the system tell me that this nomber  not  existe.

dimitarca12 by Good Citizen / Bon Citoyen
  • 1 replies
  • 0 Bravos


If I buy an Iphone from Apple, could I use that phone with Public Mobile? I heard that with Public Mobile, you can only use the phones (limited in choice) given by Public Mobile and I was wondering if this was true.

DavidKa3 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

battery burned and phone not working

ey...this phone burned the battery ,,...i cant contact no i tell them that my phone is dead......i paid going to lose my money\ 

Resolved! Cellphone Lost

Hi, I lose my Cell, what number should I call for support? I live in Montreal, Quebec. Thanks.

Phi29 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Android Updates - how is this managed on Public Mobile?

Hi everyone, I apologize if this has been addressed before, but I think it is a timely discussion to have in light of the recent stories regarding the Stagefright Android exploit. (Not sure what that is? Give this a read:

keltr0n by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

MMS (Picture Messaging) and Non-Smart Phones

I have managed to send (but not receive) MMS messages on my flip phone. Since there is not a lot on this forum pertaining to non-smart phones this post is to document the steps it took so that anyone looking for help might be able to have a starting ...

Charanth182 by Model Citizen / Citoyen Modèle
  • 18 replies
  • 5 Bravos

Resolved! Hi

My account is suspended why?I paid my account

kones by Great Citizen / Super Citoyen
  • 17 replies
  • 0 Bravos

SIM Adapter

Hi, Does public mobile provide sim adapter? So the same nano sim can be used in iphone and samsung phone. thanks

zakhan78 by Great Citizen / Super Citoyen
  • 5 replies
  • 0 Bravos

Missing promotional Credit

Hi, I recently opened the account and in invitation email I was told that if I order by 25th June then I will be given $10 credit for 12 months but still credit is not applied to my account. What should I do? I also emailed them but no response came....

zakhan78 by Great Citizen / Super Citoyen
  • 4 replies
  • 0 Bravos