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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 51722 Views
  • 156 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 60065 Views
  • 186 replies
  • 30 Bravos

Resolved! referral code

Any way to add a referral code from a friend after activation? 

Fabulous604 by Great Neighbour / Super Voisin
  • 2595 Views
  • 14 replies
  • 0 Bravos

Resolved! Blocking data

My sons plan only has 250 mb. Is there a way to block their data after 250 mb being used?

Lynne17 by Great Neighbour / Super Voisin
  • 1605 Views
  • 6 replies
  • 0 Bravos

Resolved! Second month free

I activated an account on public mobile on August 30. As soon as I did I saw the promotion to get the second month free of done by Sept something. I clicked on it but since I had already activated I don’t know if I’ll get it, even though it was durin...

mehart by Great Neighbour / Super Voisin
  • 1050 Views
  • 4 replies
  • 0 Bravos

Resolved! $25 plan v.s $15 plan ?

My current promotion plan will be expired soon( $30/m, 5G for 8 months), so I'm thinking to downgrade it to a $25 or $15 plan so that I can save some money.  I don't go out very often, mostly study & work from home, I'll go for a grocery run on a wee...

zoelfhere by Great Neighbour / Super Voisin
  • 1769 Views
  • 9 replies
  • 0 Bravos

payment and plans

I activated my sim card on 3rd of September with the $ 40 plan. And paid for the sim card and the plan  plus tax $52.5 . And then i purchase $ 30 plan for my next cycle which will start on 3rd October. My question is how much do i need to pay cause i...

Freta by Good Citizen / Bon Citoyen
  • 1401 Views
  • 6 replies
  • 0 Bravos

Payment issues

I paid for a sim card ,i received  deducted email from my bank but transaction not successfully done .public mobile showing zip code not match

JANKI2811 by Great Neighbour / Super Voisin
  • 1576 Views
  • 7 replies
  • 0 Bravos

Resolved! Rewards Credit

I have not received credit for my last friend-referral. I need a moderator to look into this. Thanks

ToyM by Great Neighbour / Super Voisin
  • 848 Views
  • 3 replies
  • 0 Bravos

Resolved! SIM HACKED

Hello all. Found out my SIM card was hacked into, and therefore my paypal etc have unauthorized transactions. I'd never heard of this before. Anyways, I got a new SIM card and also changed my number. Wondering if there are any other steps I need to t...

Resolved! Where can i see second month is free in my account?

Hello, I just signed up with public mobile from freedom mobile and i would like to know the offer which store gave it to me that my second month is free. I am not able to see anywhere in my account. Can you guys please let me know where can i see thi...

pk2 by Great Neighbour / Super Voisin
  • 1347 Views
  • 5 replies
  • 0 Bravos

Texting taking a long time to go through and not receiving calls?

I've had people text me and it doesn't arrive until hours later, sometimes not at all. Is there any explanation for this? This doesn't happen between my friends when texting each other on other networks like bell/rogers, only with my phone which shou...

aowilkie by Great Neighbour / Super Voisin
  • 1158 Views
  • 5 replies
  • 0 Bravos

How long have I been with PM?

Hey guys I'm wondering if there is somwheres in my account that would tell me how long I have been with PM. 

myrahcaz by Good Citizen / Bon Citoyen
  • 1595 Views
  • 9 replies
  • 0 Bravos

Resolved! can not activate suspended account :(

Hello: I suspended the account 2 1/2 months ago, my plan is 25$ there is balance  of 30$  in the account.  it says that I have until sept 22 to activated  to keep my number.  I try to active my current plan it is asking to make a payment can somebody...

rony10 by Great Neighbour / Super Voisin
  • 1174 Views
  • 5 replies
  • 0 Bravos

Resolved! Autopay issue

How do you set up autopay through BMO account?

benkrause by Great Neighbour / Super Voisin
  • 1616 Views
  • 7 replies
  • 0 Bravos

Resolved! SIM card not received

I ordered a SIM over two weeks ago and it still hasn't arrived. What do I do? 

benkrause by Great Neighbour / Super Voisin
  • 1143 Views
  • 5 replies
  • 0 Bravos

New service

I cannot receive incoming calls on my cell. It was activated yesterday approximately 5 pm, 

Frazzled by Great Neighbour / Super Voisin
  • 1051 Views
  • 6 replies
  • 0 Bravos

Resolved! No Service

Hi to all...My Account is paid up to date yet I am receiving a 'No Service' message.I tried powering off the phone, removed & reinserted the Sim card.Turned the phone back on & still 'No Service'.Does anyone have a suggestion on how to resolve this?T...

Muskie99d by Good Citizen / Bon Citoyen
  • 3115 Views
  • 12 replies
  • 0 Bravos

Resolved! Data add-on

I purchased a 1 gig add-on like I've done so many times before. This time my data isn't working even though it shows up in My Plan & add-ons and the transaction did go through. I'm not sure why this happened or how to fix it.   

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louben by Great Neighbour / Super Voisin
  • 1401 Views
  • 6 replies
  • 0 Bravos

Data help

New sim activated but no data I should have 5gmy text working and calling working but not internet ? Please help

Smckee by Great Neighbour / Super Voisin
  • 978 Views
  • 6 replies
  • 0 Bravos

3G mobile hotspot

I have a 3G phone and want to connect my laptop to share my public mobile data

m3rcr3di by Great Neighbour / Super Voisin
  • 1217 Views
  • 5 replies
  • 0 Bravos

Cant receive incoming calls

I ported my cellphone number around 12:30pm and it's already 1:08am. I still cant receive incoming calls. What should I do to fix this.

Lelle by Great Neighbour / Super Voisin
  • 920 Views
  • 4 replies
  • 0 Bravos

Resolved! Tagging other members

@brettster99  I did not want to tag him as I would be just tagging his (potential) number again in my post. If a few days go by and OP gets his username changed (if it is their number which it most likely is) than there won't be any notice to me to e...

Jb456 by Mayor / Maire
  • 2065 Views
  • 15 replies
  • 1 Bravos

Sim Card Issues

I don’t know why but recently I lost my signal and it says no sim so I solved it by taking it out and putting it back in and this happen before as well. Does this happen to anyone else?

billyjean007 by Good Citizen / Bon Citoyen
  • 1286 Views
  • 5 replies
  • 0 Bravos
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