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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! No Service

Hi I just switched to public mobile and cannot use data or make calls (shows no service). I have purchased a plan and activated my sim card. What am i missing?

Resolved! SIM card delay

Hi, just wondering if there's some delay on PM end getting SIM cards out.It appears that my order hasn't even begun the shipping process 5 days later... It is still in order processing. I lost my SIM while travelling and can't use my actively billin...

Internaional Texting does not Work

Hello Admins I really need a help, Before I only got the 10$ plan but recently switich to 30$ Plan to have the unlimited canadawide call and text as well as the Unlimited international texting but as I try to message my friends in the Philippines it ...

PAYMENT

When I click "Payment" to register a Visadebit, there is not place to even registr, can anyone help?

Resolved! tried to re-new(pay) my bill unable too

This has been an on-going issue since day one every time my plan needs to re-new it does not do auto-pay an when i add a differnt card to the account says unable to make payment!!!!!!! i would like to have my phone activated please! i have more than...

Scammer?

I’m new. I just noticed on my Usage section that two calls have originated from my number with a destination number 778-580-4001. I’ve never called that number. When I reversed looked it up, it was reported as a very possible scammer number. How can ...

Cannot receive email to text at <phone#>@msg.telus.com from my web server

Hello, I have a webserver and I'd like to receive some notifications from it under certain conditions. Whenever my server attempts to send me an email it is rejected saying:smtp; 554 imta02-abbrlw Telus E2SMS ESMTP server not available - POL101 -...

PLAN IS ACTIVE ON ACCOUNT BUT UNABLE TO MAKE OR RECEIVE CALLS AND DATA NOT WORKING

How do I contact public Mobile? Same issue as post.

Resolved! PLAN IS ACTIVE ON ACCOUNT BUT UNABLE TO MAKE OR RECEIVE CALLS AND DATA NOT WORKING

After top up my account Plan is active on account but not able to make or receive calls and data not working.phone restarted did not work. need help fixing issue.

Resolved! Plan expired, funds are now available. No service

Pls help. credit card expired, I updated the info. 45 min later still no service.

$20 data only plan not workiNg

I purchased the $20 250mb data plan 2 days ago and it has not been working. I need help with figuring out what is going on. All my settings are set for data to work

Error activation sim card

Hello there, Tomorrow I am landing in Toronto, I’ll be new in the country and I would like to have a sim card activated for then, however I am getting errors with 3 different cards. The error which shows is: Sorry, we are unable to verify your card a...

SIM Stopped Working Can't set up Self Serve because cant get verification text

Hi My sim stoppped working 2 days before my auto pay. I never set up my self serve. Now I'm tyring to set up self serve to rule out that my SIM didnt stop working because payment didnt go through(today is my cycle date) abd I cant set up the account ...

Resolved! Phone number

Is it possible to keep our phone number if we pay for it some how... Even if you had mistakenly forgot to pay for an upcoming bill?

Trouble with incoming calls

That's a subject on the french side since last monday..no solution yet...just for you the english side!!Trouble with incoming calls. Hello, Since the beginning of my subscription I have difficulties with incoming calls. My most frequent contacts drop...

Resolved! Costa Rica use what plan add on?

Traveling to Costa Rica today. What plan add on can I use to alllow calls and texts?

Resolved! Plan Expired?

Hey there, so this has happened twice now. I have had more than rnough available funds in my account, yet one day BEFORE my plan is set to renew, it expires. What is up with this? It is really annoying me. Why fill up my account if this is just going...

Resolved! Removing call waiting

Is anyone aware of how to remove the call waiting feature?I've always unsubscribed from this "apparant " free inclusion. Personally, I find this "add-in-on- interference" disrespectful and annoying. I want to focus on the conversation in which I'm in...

Does it cost money to receive calls from USA?

Hi, I'm on the 30days $30 500MB with unlimited Canadian call plan.I can't find the information on how much it is to call a USA number. If I receive calls from the USA does it cost money? What about receiving international calls like from India/China?...

Resolved! Public mobile

Does public mobile sell phones?

Resolved! Service Opinion

What is everyone’s opinion on the public mobile service? I like the service it has been good to me so far. I’ve been reading a lot of post with ppl having problems adding funds to there accounts. Is it just an online thing or can you call to load you...

Resolved! Trouble calling Conference Call Line

I tried calling in to the Conference Call Line (712-432-8773) last week but kept getting a Public Mobile message that talk is not included in my current plan. I somehow did get through eventually and stayed on the conference call until I was finished...

No service in some places my house

We just switched to PM a few weeks ago and have noticed we can not receive any phone calls in a certain spot on the counter. We had no issues at all with our previous company. We did tests with the phone in differents spots and some will let the call...

Account locked

Hi there , I forgot my login email password and secret question answer. Need to recharge my phone ? any help.

Resolved! Outgoing Text - Too Long = Counts as 3 Separate Texts

This is partially an information and a question community post. After reviewing my usage tab under the Self Serve section of the website, I noticed that I had 3 separate outgoing text being sent at exactly the same time. My best guess is that I sent ...

unlocking my public mobile phone

I need to inlock my public mobile phone because I got a new one and I’m giving this one to a family member. They are not on a public mobile plan and they don’t want to charge their plan

Resolved! How do you know a new subject appears??

How do you know when a new subject or question have been posted?? In your mail box?!

Resolved! add ons

When adding a data add on does it affect the renewal date of your plan in any way?also it states that the data carries over to the next month,is there any time limit in using it I am a very light user of data thanks

when switching phone numbers, can you make one up?

When switching cellphone numbers, Can you make up a new number to use as your own instead of the choosing the cellphone numbers that public mobile gives you?I heard that you can use your old cell number from your old provider and it can be transferre...

Resolved! i have trouble asking questions in the community?

im new to public mobile and im having trouble navigating. does it matter under which topic i ask a question? is it like, you enter topic disscusion first and then ask a question so that that question is listed under that topic? im not sure.

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