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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25295 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36704 Views
  • 185 replies
  • 27 Bravos

Check if your phone is compatible - UMIDIGI A3 Pro Not Listed

When I went to check compatibility of my phone, UMIDIGI A3 Pro is not listed. There is "UMI" which is the OLD name. In this forum., someone wrote that I should purchase Freedom Mobile SIM card.I am confused. Shouldn't I buy Public Mobile SIM Card?Kin...

msahib by Great Neighbour / Super Voisin
  • 1361 Views
  • 6 replies
  • 0 Bravos

Mei

Put in wrong former mei number and it won't let us reset. How do I try to change it? On new activation 

Canada Add Ons

The site says. 200 U.S. & Canada Long Distance minutes $8500 Canada-wide Long Distance minutes $5 So with Canada Wide add on and base minutes in your plan, what would you need Canada Long Distance minutes for? If you run your plan out of minutes and ...

88cranston by Model Citizen / Citoyen Modèle
  • 891 Views
  • 9 replies
  • 0 Bravos

New 1 g was offered

Hi i am a new costomer with public mobile just wondering how come I did not receive or offered a new 1 g ? 

MG66 by Great Neighbour / Super Voisin
  • 489 Views
  • 2 replies
  • 0 Bravos

Resolved! locked out self serve account

i need some moderator's help manually restarting my locked out self serve account. it locked me out after 1 attempt and i can't reset my password

1GB of Free Data not applied to my account!

Hi, First time poster and in need of help.  I recevied a text message from PM stating that I was at 95% of my data usage and now my data no longer works.  I don't believe I used my full allotment and I certainly don't think I used up the 1GB of free ...

rubadubspawn by Good Citizen / Bon Citoyen
  • 633 Views
  • 3 replies
  • 0 Bravos

Resolved! Clarification on $60 "Traveller" Plan

Hey all, just curious about the $60 plan that's advertised on the plans page of the website. Probably a dumb question, since the plan comes with 2gb of US roaming data. But just to be clear, does the unlimited Canada/US talk & text mean it can be use...

luke11992 by Model Citizen / Citoyen Modèle
  • 3039 Views
  • 25 replies
  • 1 Bravos

Can’t send sms to certain numbers

New to public mobile and have a new number (seen all the porting posts). But I’m unable to send sms to certain numbers. At first thought it was all sms but have been able to reply to an sms sent recently. Any ideas on why it’s not working and how to ...

jabell by Great Neighbour / Super Voisin
  • 1086 Views
  • 8 replies
  • 0 Bravos

My phone isn't working

Local calls won't go through. I'm getting a message saying that the number I'm calling is long distance. It's not working for any numbers. Please help!

Zally by Great Neighbour / Super Voisin
  • 663 Views
  • 4 replies
  • 0 Bravos

Promo Code vs Referral Code

Two questions: 1. I'm signing up my wife + kids phones this weekend, and I want to use the RBC Rewards promo ($10 off for 6 months using a Signature RBC Visa). Will that override the referral process? ($1/mo per active subscriber referrred?) 2. Do yo...

siradrian by Great Neighbour / Super Voisin
  • 948 Views
  • 4 replies
  • 0 Bravos

Resolved! Voicemail Setup

Hello guys!  I tried setting up my voicemail inbox not too long ago since I joined Public Mobile. I had trouble setting up my voicemail, so on a trial dial from a friend to my phone, I asked them to send me a message to see how my voicemail message w...

ntang747 by Good Citizen / Bon Citoyen
  • 2655 Views
  • 5 replies
  • 0 Bravos

Resolved! Rewards

Why havent I gotten last 3 months of credits for auto pay. 

Robbiekeen by Great Neighbour / Super Voisin
  • 1391 Views
  • 9 replies
  • 1 Bravos

Data Leakage

HI. I am wondering why my Data keeps going up and down? I do have Cellular OFF, All Apps OFF that are within the Cellular ON/OFF switch and I have BackGround Apps being refreshed over WIFI (not WIFI and DATA).  So here is what I am seeing when I log ...

88cranston by Model Citizen / Citoyen Modèle
  • 1317 Views
  • 20 replies
  • 0 Bravos

Resolved! Transfer inactive PM number to active PM account

I have a friend who is leaving Canada.  I want to use his PM account . My PM account is inactive now. How do I transfer my inactive PM number to his account? Please help! Thanks!

FY by Good Citizen / Bon Citoyen
  • 2407 Views
  • 21 replies
  • 1 Bravos

How to connect my hotspot

Sometimes my hotspot heading in settings is blue and says to connect to hotspot.    Then below that it says to contact Telus in order to connect to the hot spot......then an hour or so later...it all just disappears.  Kind of hard to learn how to use...

Sugi by Good Citizen / Bon Citoyen
  • 2623 Views
  • 18 replies
  • 0 Bravos

Resolved! transfer my number

Hi ,I failed to transfer my old number due to less information. Now I have everything, Need help to continune activation.Need to know how!

Jz001 by Good Citizen / Bon Citoyen
  • 1729 Views
  • 17 replies
  • 0 Bravos

need to change my credit card info

hi my phone number is xxxxxxxxxxnot able to use my phone today trying to change credit card info can you pls help ?   Edited by computergeek541: removed personal information

rajeshsuri90 by Great Neighbour / Super Voisin
  • 599 Views
  • 3 replies
  • 0 Bravos

Re: Simple question!

The Imei number for my old phone is ======== regarding my phone number transfer from virgin mobile Isha badshaw  [IMEI removed: Luddite]

Rickglass by Great Neighbour / Super Voisin
  • 539 Views
  • 3 replies
  • 0 Bravos

Porting of sim

I want to port my number but i first started process for bell but that canceled but now when i am trying to change it is asking to cancel first one with bell how to do it 

Abhisar96 by Good Citizen / Bon Citoyen
  • 1571 Views
  • 14 replies
  • 0 Bravos

Resolved! System Information Displays Wrong Phone Number

As the title says, the phone number listed on my Mother's Moto G6 under "About Phone - Phone Number", "SIM status" and advanced Messaging settings, is not the same as her actual cell number. By way of some background, I successfully ported her number...

smoter by Great Neighbour / Super Voisin
  • 2490 Views
  • 3 replies
  • 0 Bravos

Resolved! another porting from bell

  I am currently a PM customer and now my wife is ready to join. She now is ready to activate sim but wants our landline number to be ported to her phone as we've had it for over 30yrs. My question is, the Bell landline is in my name. Is that going t...

Igec by Great Neighbour / Super Voisin
  • 1277 Views
  • 4 replies
  • 0 Bravos

Auto pay

I have changed another visa for the auto pay a few days before the payment date.  For some reasons, my account is suspensed without my attention and of course my visa is in good standing.  Why it happens?  Will I lose my auto pay credits forever?    

Grace2019 by Good Citizen / Bon Citoyen
  • 878 Views
  • 4 replies
  • 0 Bravos

Can't purchase add on and can't view current plan details

I'm trying to purchase the 500 Canada wide add on minutes to my plan.  I can see that I have been charged the $5 but my dashboard does not show that the add on has been applied to my plan, futhermore I can't actually view my plan details, every time ...

mercurystar by Good Citizen / Bon Citoyen
  • 1067 Views
  • 6 replies
  • 0 Bravos

Re: Invalid SIM - How to email contact problem with out PM Number

Hi,  You seem like a great problem solver. I think I have a similar problem. I was trying to activate my sim online, after the first page (where I entered the sim number and all my info including the e-mail address etc.) I was trying to select a phon...

mak806 by Good Citizen / Bon Citoyen
  • 456 Views
  • 2 replies
  • 0 Bravos

Resolved! Restore my number

Hi,  i didnt use use my phone number for 5 months. How can I recover it?

TatianaLapa82 by Great Neighbour / Super Voisin
  • 1251 Views
  • 7 replies
  • 0 Bravos
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