[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! How to change phone number?
previous provider has authorized number port. do i still have to go through porting services&PC
i voided a port by swapping sim card early and got in contact with my previous provider, virgin mobile. they authorized the port but my phone can only send calls. will the problem solve itself after the 30m to 2h delay or should I request another sms...
SIM card change
I followed the steps properly to change my Sim card and now it says there is a problem with the Sim card Why is that
Conditional call forwarding keeps resetting
I've been using conditional call forwarding for about a year now in order to use a 3rd party voicemail provider and have had no issues with it. However, over the past few days, call forwarding keeps getting disabled and my missed calls are going to ...
Resolved! 2x plans expired while in autopay
Hello,I have two plans with Public mobile. Both of which have been suspended with the following message on my account page: Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Mak...
Resolved! Where are my phone memory GB go???
If somebody could help me out to understand how my phone's internal storage is used and where the heck all those GB get wasted.I have Motorola E4 Android with 16GB internal memory. OS is up to date.Based on Storage Space app Android OS uses 5.86GB, A...
Hey team unlocked phone from koodo not working
Hey team, Unlocked phone from koodo, SIM for public is activated but still says "No Service" top left in the iphone no matter what I do. Any help would be great!
Mail box
How do you delete read messages in you mail box?
Resolved! Transferring from another carrier
If I transfer my phone number from a different carrier, do I still have to cancel that carrier's plan or is it done during activation?
Resolved! Community Rewards
I am new to PM and impressed with Rewards system here. I was curious what is the best way to start earning the Community involvement rewards fast as soon as starting with PM. How many days of work is needed for $1 per month discount by this platform....
Resolved! my account
Resolved! SIM problems
I have had an account for some time. Recently I bought a refurbished phone from Public. I thought, wrongly as it turns out, I could just change the old SIM for the new one in my account and it would connect with the new phone. Now I'm stuck. Neither ...
Resolved! Phone compatibility with network
Hi! I wanted to know if the Motorola one 5g ace is compatible with the public mobile network? Thank you.
Resolved! looking old provider
I'm phone box user.I would like to transfer to Public.When it come to choice to old provider which provider regarding Phone box?I don't think find phone box category.
Not Receiving Texts; Now few Reception Bars
I have been with Public for more than a year, and everything was quite good.Now, reception (bars) has slipped to sometimes 2 and sometimes none when at home. Everything is still fine for my neighbour on Public 3 houses up the street. I have a Samsu...
Resolved! Locked Sim card
I have accidentally locked my sim card. The system is asking for my PUK code. How do I find it?
Changed phones, calls dont go out or come in
@admin My mom recently upgraded to an iPhone 8, however when she switches her sim from her current phone to the new phone calls neither come in or go out. I recall that when I switched this was a problem and I just shared my old and new Serial Number...
Scam calls
I am literally getting carpet bombed by scam calls. In the last day I've probably gotten more of these calls than my entire life. How can I make them stop. I block em and they keep coming with new numbers.
Changing Plans
I am trying to change my plans but the self serve will not allow me to do so. When I click on the plan change page, I receive an error. Please help!
Resolved! messed up phone number port due to user error
i got hasty when I ported my phone number from virgin mobile and i invalidated the sms, is there a way to send another confirmation
Resolved! Phone not working
Did the followingOpen the Settings appTap General ManagementTap ResetTap Reset Network SettingsTap Reset SettingsNote: If prompted, enter your PIN, password or patternTap Reset Settings one more time to confirmNothingContacted Telus and they assured ...
Resolved! Security question
Hi,I forgot my security question and how can I fix this happen? Thank you and stay safe.
Payment
How can I pay when ever I tried to sign in it shows me error from 6 months
Resolved! Rewards
Hi, I referred 2 people (my sons) but did not receive the rewards for 1 of them.What do I do?
Resolved! Auto plan change on next renewal date failed
Hi,I opted for plan change to $35pm for my next renewal sometime in the last month and today is my plan renewal date and I see my plan change hasn’t worked. My payment has been deducted per the old plan when I clearly remember changing the plan to $3...
Resolved! Data usage
Can i transfer/forward unused data to the following period?
