Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I know Telus doesn’t even have it yet, which is a shame, but I really hope before the year is up that eSIM support will be a thing with Telus/PM. Any rumours? Lucky has it and it’s got me considering their network, but I am really happy with what PM...
I'm planning to travel to korea, so i'm gonna change my plan like $10 + international calling.so i wonder, the international calling add on is included "incoming & outgoing" or just incoimg or outgoing?i might have a really important phone call when ...
I can't remember my SelfServe password and every reset link they sent me was expired as soon as it arrived. Now I am locked out of my account for trying so many times. Help!
If i change my $40 plan to $10 plan, do i lose my 1GB promo?because my plan will be smaller than before, so i'm worried about lossing that promo. Thank you
Your svc will not let me change my password and is not taking out my auto pay ? Why?
Hi there, Currently struggling to port my old number from Koodo. My account is still active there. I have looked up other threads on this topic but I think my situation is unique? I've attempted to port it myself on PM self serve, but whenever I ente...
Hello is it possibe to transfer of a corporate telephone number with bell is this possible? Bell has indicated that a corporate number can only be transferred to a personal plan with them. Any help would be much appreciated to make this a smooth tran...
I have read other postings that state Huawei P20 Pro works for public Mobile. However, when I start the process of phone verification Huawei is listed but the model P20 Pro is not available to select. What does one do here?
Hey, The title says it all. I am inclined to think that if you have enough money on your balance that 411 is feasible.
I'm a long time public mobile member and signed up my youngest to the service with a basic $15 plan in a store. When it came time to input my referral code, which i got from my account, it wouldn't accept it... and so we signed up since I was in a ru...
I purchased wrong add on. How can I correct it
Cannot payoff outstanding balance from an account that missed a payment due to creditcard maxing out. This was less than a week ago. I recently moved as well, but i have tried with both addresses to pay adding a new card as well as updating the card ...
My us roaming plan has expired last night. Incoming text messages has not been working since. Checked the apn name. Tried exiting public mobile then re registering to network. Tried sim removal. Used a friends sim in my S9 and it worked no probl...
I refer a friend change PM . she did online yesterday . after done , she can call out but can't answer the call . Finally she find the reason : the old number she didn't used 3 months ( FIDO ) so the number already frozen . now she can only us...
It is neccesary to apply to the 2 dollar reward from auto pay to my account so that I pay have the same plan again if possible. Is there an administrative worker on the moderator team that would or could kindly help me get the auto pay reward to fil...
I had the 1gb plan when i first signed up then for the summer switched to the 4gb plan just wondering if i could change back to the 1gb plan
How can I get my account to reload credit with a voucher onto my prepaid balance? It is like an prepaid loadability in prepad.selfserve.com has dropped I know how to do it but the functionality has been wiped and it is lagging very badly. I suppo...
is there a way to look up the friends you have for referal rewards?
Has everyone received one time 1G data bonus yet?I have not received yet.My account is in active since early 2018.I am using $25 monthly plan.
Hi, I joined PM back in March and today I had a notice of a new voicemail so I went to check and couldn't dial out because I "Don't have an active plan" my account. I logged into selfserve and there is a warning box that says my service has been sus...
Hi.I have iPhone 6s with PM SIM and the battery drains quickly. I have another PM SIM in an iPhone 8 and battery last as expected.Previously, This iPhone 6s didn't have any SIM and wifi only. No Battery issues. I made sure no apps are running, reset ...
how can i get 500MB data for auto pay. now a days the auto pay gives you $2.00 off. i don't $2 off i want 500MB. please advise
If I were to purchase this prepaid phone from Telus will it work on Public Mobile or is it locked to only work with Telus sim cards?
please help me get back in my account
i forgot password after resetting it i realized i have been blocked i waited the suggested hour and still it wont let me back in, my monthly payment is due and im trying to set up auto matic payment please help ....e
Hello, I tried to transfer my son's phone number over from Lucky Mobile only to find out that Lucky had cancelled his account a few days prior. Yesterday morning I got a call from Public Mobile customer service saying that they were having problems...
My account says I am owing $13 but I am not sure why or what for. my payment history says I paid $25 for the account already.
Good Morning,I am on Public Mobile and live in Athabasca, AB. The Telus tower in town caught fire on the weekend and it will be a couple of weeks until the tower is back operational. My phone automatically is roaming for cell service but my question...
I signed up for two accounts for my children a few days ago and is wonder what happen when the allotted data runs out? Does data automatically stop until the new month or will it continue to work and I get billed for it?
I have a problem. I received a text on my phone saying that the transfer is not successfull and activate the sim as it says. I am not sure why it didn't transfer completely as I am still using both carrier on one number only. I don't understand what ...
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