Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11142 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22093 Views
  • 181 replies
  • 24 Bravos

Can't activate sim by porting the number

Hi, I'm trying to activate a new simcard for my father and port his landline number from Bell over to Public Mobile. When I get to the 2nd step of checking whether it's eligible, it seems to be fine and bring up a form stating "Wireline transfer Numb...

dluo by Great Neighbour / Super Voisin
  • 600 Views
  • 5 replies
  • 0 Bravos

Resolved! Change Phone Number Help

I just switched to Public Mobile. I registered and changed the phone number to my old Virgin phone number. I can call out and it works with the new number, but if someone tries to call me it goes to Virgin Mobile saying it goes straight to voicemail....

momof4 by Good Citizen / Bon Citoyen
  • 627 Views
  • 2 replies
  • 0 Bravos

Resolved! Not possible to accept US credit card?

Hello, I would like to pay using a US credit card.  It keeps being declined...Is this not possible?  Does it have to be a Canadian credit card only?   (This makes it difficult for me, because I am visiting from the US only for a year or so, and I don...

hstraf by Good Citizen / Bon Citoyen
  • 1173 Views
  • 6 replies
  • 0 Bravos

Resolved! can't hear or talk

Good day. I have a Samsung Galaxy S4 on the basic talk and text plan.  Activated the SIM yesterday and all went well. The phone appeared to work in all regards until, whoops, I tried to make a call. It dialed perfectly from my contacts but when my sp...

PRB by Great Neighbour / Super Voisin
  • 1082 Views
  • 9 replies
  • 0 Bravos

Publicmobile SIM not arrived yet

hello there I have ordered a sim card online on Nov 12. So far I didn't receive it.Order 151306  

Pratt by Great Neighbour / Super Voisin
  • 537 Views
  • 6 replies
  • 0 Bravos

Unable to login self serve account

I recently set up three new accounts, two of them I am able to login but the third I am not...something maybe went wrong with my setup? The phone works great, but would,like to be able to login in case I need to make changes etc. Any ideas? @CS_Agent...

Sharonjones by Great Neighbour / Super Voisin
  • 258 Views
  • 1 replies
  • 0 Bravos

Interesting Encounter at Walmart

I went to our local Walmart to buy a sim card.  The salesperson said yes.  She asked me if I wanted to activate it and I said no.  After the purchase, I mentioned that lots of people are having difficulty buying a sim at Walmart without activation.  ...

shartomjam by Town Hero / Héro de la Ville
  • 1464 Views
  • 10 replies
  • 5 Bravos

Resolved! Auto pay

I am brand new as of last night, i set up auto pay then hit pay as well, so i have that credit and today i see they put the $25 bonus on the account. So on next bill will they take from my credit?

Kewillia by Great Neighbour / Super Voisin
  • 429 Views
  • 1 replies
  • 0 Bravos

HAVENT RECIEVED SIM CARDS

I ordered 2 sim cards on october 22,2018. I have yet to recieve them in the mail. I am from SESaskatchewan. Dont know what I am supposed to do as there is no phone number to contact a human.

samson619 by Great Neighbour / Super Voisin
  • 921 Views
  • 6 replies
  • 0 Bravos

overpayment

my monthly fee was withdrawn from one account and an addtional $10.71 was withdrawn fromthe other account. please look inti this

Mars60 by Great Neighbour / Super Voisin
  • 474 Views
  • 4 replies
  • 0 Bravos

Resolved! Failed Port, looking for advice.

Attempted to port in from Fido. 1st attempt, used a new PM SIM card, Fido number was eligible to port in. Entered all info plus payment, but did not reach confirmation page (generic error). Returned 1st SIM card to store. 2nd attempt, advised to use ...

Nocturno by Great Neighbour / Super Voisin
  • 667 Views
  • 2 replies
  • 0 Bravos

How the credit my bill when changing a phone plan mid cycle.

Can someone explain to me how billing works when I already paid in advance for a 3 month term of 81$ through my old cell plan thru PM on Nov 12th, so it's good til Feb.  Its Nov.29th and I decided to change it to a monthly 25$ plan.  They ended up ch...

Somkhith by Great Neighbour / Super Voisin
  • 679 Views
  • 9 replies
  • 0 Bravos

Resolved! How to disable Voicemail?

Hello, Does anyone know how to completely disable voicemail?    I don't want callers to be able to leave a voice message.The ideal situation would be if I could play a greeting, but then NOT allow caller to leave voicemail... something like this:"Hel...

hstraf by Good Citizen / Bon Citoyen
  • 3569 Views
  • 4 replies
  • 0 Bravos

Possible to subscribe to Announcements?

Hello,Is it possible to subscribe to the Announcements forum, so I automatically know when there is news (maintenance/problems/specials/whatever) from Public Mobile?  Otherwise, is there a mailing list or something else I should know about?Thanks!

hstraf by Good Citizen / Bon Citoyen
  • 518 Views
  • 7 replies
  • 0 Bravos

London drugs 22$ bonus voucher

Just got this in me email.  Not sure full details. Not a hot compared to current online offers.  But for some might be ok. 

mimmo by Retired Oracle / Oracle Retraité
  • 485 Views
  • 1 replies
  • 5 Bravos

fail to activate sim card

i have activated sim card online this early morning, but still the sim card cannot work. I tiried in my friend's phone, he is public moblie user too. Still not find the sim card. But from my online account, the monthly fee has been charged. Is there ...

ada2018 by Good Citizen / Bon Citoyen
  • 209 Views
  • 1 replies
  • 0 Bravos

Resolved! Force stop / close app on Iphone 6S

I was given an Iphone (I hate it) but can't figure out how to actually stop a process from running. On andriod you would go into applications, click the app and hit "Force Stop" and it would actually kill the process. On the iphone, I double click th...

RobertQc by Mayor / Maire
  • 871 Views
  • 8 replies
  • 0 Bravos

Resolved! Can't access voice mail

Both my wife's and my phone we cannot access voice mail.  A message comes on saying "2UT2.  All circuits are busy.  Please try again later." Anyone else have this problem?  I know it's not a phone issue.

deputyphil by Good Citizen / Bon Citoyen
  • 714 Views
  • 2 replies
  • 0 Bravos

Cannot access voicemail

Hey there. I'm having trouble accessing my voicemail this morning.  When I call to check my messages,  it says "D1/2 All circuits are busy". If I attempt to leave a message,  I get the same message. Can someone help me look into this?Thanks!

TeelaBrown by Good Citizen / Bon Citoyen
  • 1874 Views
  • 17 replies
  • 0 Bravos

Resolved! Walmart not selling sim card on Black Friday-Bradford Ontario

Hi All,I'm new to public mobile. Last week I went to the walmart(Bradford Ontario) to purchase public mobile SIM so I can port my number. Sales guy at wireless counter said they are not selling SIM card as they are busy with Black friday sales. Same ...

sim367sim by Great Neighbour / Super Voisin
  • 1644 Views
  • 8 replies
  • 0 Bravos

New explanation in self serve about payment date

I looked at my account and noticed something relatively new.  I'm not sure exactly when this started, but under the payment due date near the top of the page, it now says "Pay your amount due by 11:59PM on this day in order for your plan cycle to re-...

Stuck at "SIM CARD UPDATING" message

I bought a JETHRO SC330v2 phone for my technologically challenged brother and signed him up with PM. He's been a happy user for almost a month. But today he called to say he's been staring at "SIM CARD UPDATING" message for hours. Google-searched and...

rgutter by Good Citizen / Bon Citoyen
  • 5400 Views
  • 12 replies
  • 0 Bravos

Resolved! Paying for plan with account balance

Hello, I'm trying to pay for my plan and it won't let me even though I have enough money in my account, the plan I got last month was the $20 dollar Unlimited talk province wide, I have 24 dollars in my account and it won't take it. How do I pay it?

Mittens10 by Great Neighbour / Super Voisin
  • 2101 Views
  • 45 replies
  • 0 Bravos

Please delete. Issue resolved.

 NVM. I'm totally reading this all wrong. I got it now... stupid me.

download.png download.png
reher by Great Neighbour / Super Voisin
  • 440 Views
  • 3 replies
  • 0 Bravos

Opening a PM account

Opening an account with PM has been so far very frustrating. I started the process 45' ago, and through various glickes like "Alternate Phone Number Regex Help," have a hyphenated last name, I got to the page where I inserted my CC information. After...

Error Activating Account.PNG
albadea by Great Neighbour / Super Voisin
  • 902 Views
  • 9 replies
  • 0 Bravos

Resolved! here to make some friends

I'm seriously considering going with pmi don't have any family or frieds here, so open for one referaldoes any walmart have the cards? i'd also like to actiate before 2nd and with this strike i'm not sure i'll be recieving the sim on time if i order ...

kselmak by Mayor / Maire
  • 716 Views
  • 6 replies
  • 2 Bravos

New customer

Just want to say how easy it was to open my account and set up my phone today. The instructions were thorough, so easy to follow. I ported a previous number and within an hour I was able to receive calls. Looking forward to many years ahead with PM.

Aiclo by Great Neighbour / Super Voisin
  • 527 Views
  • 3 replies
  • 6 Bravos
Need Help? Let's chat.