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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Pl

How do I get my original plan back

International texting

I have international texting on my plan but cannot send a text to Europe , can someone tell me why and what to do ?

Calls not going through saying it’s long distance

Phone can not make or receive calls but texting works. Balance there of 10$. How can this be fixed? It worked fine before.

Resolved! Auto Payment

If I for instance have auto pay set up and it says pay $xx.xx by 11:59pm August 19 - when does the auto payment happen?

Resolved! Why did the authorized retail store "Style Mobile" charged me $15 for a new sim card?

I was charged $15 plus HST for buying a new sim card at the authorized retail store "Style Mobile" in Scarborough Ontario. However, the same sim card is advertised online at $10 only. Have I been over charged by "Style Mobile"?. If so how can I get a...

Resolved! Disabling Voicemail

(I'm not sure where else this sort of topic would go, so here I am in discussions.) Hi, I think it would be nice to be able to disable voicemail because I never use it. I had it with Fido and previous carriers and Fido is where I, for the first time,...

Resolved! My account is locked

Hi,Dear customer service,A few days ago I bought a public Simcard and I registered on the site. But when I signed again for Auto Payment, I received an error regarding my user and pass and my account was locked! Let me know what shall I do?I was wond...

Resolved! I don't remember my email or password

Hi I need help I don't remember my email or password that's registered to my self service account

Resolved! cant sing in on my account

hi every time im trying to sing in my account sed invaled email and password

US Coverage

I bought a US add on including data. However coverage was almost nonexistent in the Detroit area. Couldn’t get mail or use google maps which is why I got the plan. How do I get a refund of the $20 I spent on a no-data data plan?

Resolved! Sharing Data

Is there any way we can share our data with someone? If so, how do we go about doing this. I just never use all of my data up within the month.

Resolved! Are there surprise charges with PB ?

Hi, I have the 25$ plan with autopay, nation wide txt and calls. I'd like to interrupt my plan for one month so I don't pay for that month since I'm travelling. Can I do it and then recover my old plan after 40 days? Do I get to keep 500mb + 500mb (...

Resolved! trying to open a new account but my phone number is already used on another account

I opened an account for my dad and used my number as a secondary contact....now I cannot seem to open an account as it says my phone number is registered to another accountI changed the number for his secondary contact and it still won't let me. How ...

Pokemon Go login issues with Public Mobile data

Hi, Recently from 3-4 weeks I am having issues with Pokemon Game where I am not able to login and first i thought it was an issue with the game but later saw that it works on wifi but not on my mobile internet.Looking more intho this on internet i se...

Resolved! Plan won’t renew

There is more then a sufficient amount, and when I view my transactions it says the plan went through. Although when I try and place a call, or call *611 it still says I don’t have an active plan @CS_Agent

Mod Help

Hey guys, i need a moderator to help me with a friend, i set up her account for her and she is having problems with bell releasing her number, i want to change numbers but it wont' let me, this hapened to me once before and someone called me and they...

Possible to Transfer Bell Home Landline Number to Public?

Hey guys, I was thinking of possibly getting a mobile phone for my dad. He currently only has a telephone landline with Bell, which is getting expensive and is difficult to reach him when he’s not home. Does anyone know if it’s possible for him to ke...

Invalid SIM

Hello, hope you're all well. I registered my SIM last night, followed by multiple restarts but am still seeing a 'Invalid SIM' message. I then contacted @CS_Agent via PM shortly afterwards with my details but have yet to hear back. I tried restarting...

Resolved! Can I just activate a number for 1 month?

It says pay by month. No contract. So if I activate a number today and next month I decide I don't need it do i cancel or just not pay?

Invalid SIM card

Someone gave me an iphone. I purchased a sim card from public mobile and inserted it. wheni setup the phone it says the sim card is invalid. what can I do to fix?

Resolved! How does the 500 Canada wide add on work when you run out of min?

First I just want to say that it is REALLY not evident where to go to post a new question as there are no "New Post" and I asked in the chat box and even google, and all responses just lead me to browse the community...Even though I have an account.....

Resolved! Is it a phone issue?

Hello! My son was given a very old phone (iPhone 4 i think). We just we want it for calling me basically). Anyhow, when he has tried to call me, or vice versa I cant hear anything. He can hear me, but that's all. We thought maybe he was pushing the m...

Puk code needed

My phone is sim csrd network locked

Resolved! I can't make a call

I make a local call and get a voice recorder " Sorry..... you don't have a long distance add on"

Resolved! Viocemail Indicator

Is there any way that my phone can be set up to indicate visually or audibly that a new voicemail has arrived?

Resolved! Just purchased 400 Canada & USA LD minutes, but transaction states "Do_Not_Use

I purchased the 400 min Canada & USA addon, but under the transaction history on my account, it says "Do_Not_Use" (See Image Below). Why am I not able to use this addon? Do I have to wait a certain amount of time before it is available or something?

Resolved! Log in to network icon

I was just wondering why there is a little icon that pops up at the top of the screen on my android phone with a small caption saying to log in to the network. It appears only when i enable the data setting on my phone. All voice calling and texting ...

Check if your phone is compatible - UMIDIGI A3 Pro Not Listed

When I went to check compatibility of my phone, UMIDIGI A3 Pro is not listed. There is "UMI" which is the OLD name. In this forum., someone wrote that I should purchase Freedom Mobile SIM card.I am confused. Shouldn't I buy Public Mobile SIM Card?Kin...

Mei

Put in wrong former mei number and it won't let us reset. How do I try to change it? On new activation

Canada Add Ons

The site says. 200 U.S. & Canada Long Distance minutes $8500 Canada-wide Long Distance minutes $5 So with Canada Wide add on and base minutes in your plan, what would you need Canada Long Distance minutes for? If you run your plan out of minutes and ...

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