Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
When I purchased through London Drug the $30/m plan with 2 GB data and unlimited calls paid with auto payment, I was told that I would get additional 2 GB as reward for the monthly auto-pay. But I don't see it in my account plan overview screen. Was ...
Hi, I tried to order a new sim card for my daughter's phone. All looked ok, until I put our new postal code. The page said that there was a wrong postal code. After I did the procedure 3 times and it showed unsuccessful, I saw that my visa card was c...
Can make calls but can't receive them. Help!
I ordered two PM SIM cards, one for myself and my mom, as new customers. I activated my mom’s SIM card and transferred her number from Freedom Mobile and her SIM was activated immediately in her iPhone - AND it works in my iPhone. I then activated my...
How do you ask for port protection on here?
Hi all, I'm new to PM. Was a Telus post-paid customer for the last year. I couldn't bear to pay $45+ for a plan with data, so just stuck with a $25 talk & text plan for the last year, seeing as most of the time I'm near wifi somewhere. I found Public...
Hello, I am trying to login to my account and my email address is not recognized. I would like to change it so it reflects my current email (which is the email I use for Community). Please help me login. Thank you.
I cant get into my online account ... when i try to login its giving me your account has be disabled message . How can i fix this ?
hello guys, i just activated my daughter's simcard and the phone is working fine but when i call the voicemail how come its in french language how can i change it to english i dont understand french. plss help me
I have a $25/month autopay plan that should get 500MB + autopay bonus 500MG data. A few months ago, I purchased 2GB data as add-on. Renew cycle on the 14th of the month. The usage history shows I've consumed about 185MB since Sep 14. The overview fai...
I get text messages from Hong Kong with no problem. But I cannot get the verification code from Bank in Hong Kong. It works before I joined PM. Same phone but PM as provider.
before i buying a Rino3 Pro 5.8 I confirmed with PM that it was compatible. I was told it was. So bought the phone, bought the sim card and paid for a plan. I cannot connect.I printed out the chat and I saw that the PM chat guy had checked on Reno3 ...
Can I text them in?
Hi:I wanted to switch to Tellus and they said they are having difficulty doing so with my account.Public mobile are saying my number is not active or account number is not correct.Can anybody please confirm my account number and details Thank you
I just got a call from a man saying that he is returning my call but I have never called this number. Is my number still safe?
Forgot my pin number and would like to add new credit card number
I like to change my plan but seems going to charge me twice which happened to me last time when l changed. Now I’m on $30/month plan wanna change to 40/ 30 days. It’s a prepaid plans so why it ask me to pay amount due $30 first and then another $40 f...
I had the same problem, received a text message saying that payment did not go thru, my cell service was also suspended, called my credit card company and they have no records of a failed payment request from Public.
Service is inactive and do not have the email and password to log in in order to make the payment Need to find a way to log in Please advice
Hello,I just upgrade my plan a couple of days ago from the $25/mth plan to the $35/mth plan which included 1.5gb and another 500mb on AutoPay, however, when I signed into my account, it's only showing 1.5gb of data, nothing indicates the extra 500mb....
I paid for a add on i didnt need
How do I access my voicemail? When I call "1" it says it's dialing voice mail but then immediately hangs up. Same problem when I call 1 + my 10 digit number.
I reset my password yesterday and when I signed in using the link provided in the email I was able to view my community profile, however once I tried accessing self-service it claims my login attempt failed, my password clearly isn't the issue since ...
I reset my password yesterday and when I signed in using the link provided in the email I was able to view my community profile, however once I tried accessing self-service it claims my login attempt failed, my password clearly isn't the issue since ...
I know Telus has this ability but I can't get it to work here. Am I doing something wrong or is this feature just not available at PM? Following the Telus instructions, I hang up the busy call then dial *66. Unfortunately I get "your call cannot be c...
