08-23-2021 11:41 AM - edited 01-06-2022 03:13 AM
I had to replace the credit card used to establish my account. I have tried several times to update my credit card info. I continue to get a message that the credit card is rejected by the credit card company and to contact them. I have contacted RBC mastercard and they have advised me that there are requests for authorization for payment to public mobile are in their system and there is no indication of rejection. My account is due in a few days and I want to be sure I do no lose my account status and current rate. I have tried several times to update on the website in the past few days and continue to get the same error messages. I need to have this situation resolved immediately. I have been able to use my new credit card info to update other services including my Telus account.
08-23-2021 11:57 AM
you can Remove your credit card and Logout and
close all Browser and do clear cache and cookies for any Browser,
how to clear cache and cookies in microsoft edge browser visit Here
or you can try it for a different Browser
and use a Browser from your computer, is better
use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.
for microsoft edge how to update your browser visit Here
and do Restart your computer, is will help a lot,
and if you use a home internet please do one thing take your power internet off for about
a 1 minute and put it back on,to refreshing your network,
and log in and re entered your credit details,
just make sure your credit card number and your address match the same,
sometime your typing but is a one word or letter or number is a wrong or is missing just make sure for it.
How To Update Or Remove Your Payment Card
To update or remove your credit or Visa debit card details,
1. sign in to Self-Serve. Once signed in,
2. click on the ‘Payment’ tab,
then scroll to the bottom of the page and select ‘Manage my card’.
you will have the option to either select ‘Replace this card’, or ‘Remove this card’.
You will need to review and confirm this change to your account,
Remember, we accept credit cards (Visa, MasterCard, American Express) and Visa Debit cards that have been issued by Canadian...
08-23-2021 11:55 AM
@poppy wrote:CSA's? Can I assume that means customer service agent? How do I contact a customer service agent?
Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket
Good Luck
08-23-2021 11:53 AM - edited 08-23-2021 11:56 AM
@poppy : Did you try a bunch of times? Or just once or twice? If just once or twice then wait about an hour and then try a different browser or use incognito/privacy mode and try again.
Edit:
08-23-2021 11:51 AM
Here’s when and how to contact our Customer Support Agents:
08-23-2021 11:48 AM
CSA's? Can I assume that means customer service agent? How do I contact a customer service agent?
08-23-2021 11:45 AM
@poppy : Make sure the address matches the billing address of the card. Maybe even name. Maybe even case. No space in the postal code or drop the last digit if a space. Maybe all upper case.
But trying too many times will lock out the card entry. You would then need to contact the CSA's to clear that and they may as well go ahead and enter your new details.