Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello, I purchased some extra data but it's not showing up anywhere on my account and Im still out of data. Anyone know if it will show up on my next renewal or if it should be active right away. Thanks
Out in the field tracking weather, Fire and crews. I find myself burning through alot of data I think during these times of state of emergency the people fighting the fires should be exempt from data use. And not just for weather and fire tracking bu...
I had a pleasant surprise when I checked my Rewards and noticed a $2 credit (This is in addition to my Autopay $2). Upon further reading up on the awards process; I read that I should have received a text msg notification.....which I didn't. So, any ...
So I put a sim pin on my SIM card cuz my ex gf kept creeping and she put the wrong code in to many times and it’s saying I need a puk code... PLEASE HELP!!!
I lost my phone, got a new sim card, trying to change sim card via email it does not allow me the system accepts via phone (but I donot have the phone!) via email stops and say go back to login! tried many times but not successful. Not sure how to fi...
Hi! I've had my plan no problems for a few years now but suddenly text to certain numbers aren't delivering (but I can receive texts from them). They are all sms texts but other sms texts send, and they are also a 709 area code where I am 250, but ot...
Hi-my daughter lost her phone so we suspended her account. Today I picked up a new SIM card so I'm trying to reactivate her account and swap the SIM. I can't get the account to reactivate-getting an error message about payment being due (it's set up ...
Hello PM community, I recently ordered a refurbished handset and SIM card from the Public Mobile website on July 26. 10 Business days have passed and I have not received and email letting me know my device has shipped and I have not received the devi...
I have a new referral and would like to show what screen she has to put the referral code into. Some new customers want to do it right the first time and are a bit timid of the steps. Would be nice if we could show a pic of where it goes. The old way...
I just sign up at koodo and my number never got ported and my pin doest work there. I was talking to my old provider and they said you guys need to resend the port number.
I was looking at Public Mobiles Certified Pre-Owned phones and noticed a lot of them are currently Out of Stock. Of the ten phones listed there are only five available to Buy Now. I was wondering if there’s a filter that could only show in stock it...
I received a text message from Public Mobile saying that if a friend activates a new SIM card before a given date and using my referral code I would receive a one-time $20 reward. This has been more than 1 week now since my friend activated their SIM...
Hello community membersBelow is the status of my account. My question is simple is it possible to request an extension/defer for the deactivation day for few days to adjust with my travel plans to Canada? Grateful to any advice.Your plan expired on M...
For an internet based business this website is still atrocious. No improvement in all the years I've used Public Mobile.I can not find the link where you actually PURCHASE an Add-On. You go to the page that lists Plans and Add-Ons and after finding i...
Hi Guys,After successful activation with a new Mobile phone number and setting up proper APN, still i can not connect to public mobile network.I have a Samsung S9+ and i tried to do the network reset as well.How long does it take to be able to use th...
I have old plan and wanted to add more data/change plan but not able to from self serve. If I click to see current plan:Oh no!It looks like something went wrong, but don’t panic. Log out and then log back in again to continue. Or return to the Login ...
my 15gigs burned by in 2 weeks... not sure how so fast think hotspot device programs eating data without me knowing it... short of buying a new SIM, and getting another 10gigs for $50 are there any solutions for reasonably priced data?
