Activation

[granan]

When I was creating my account I checked the box to keep my current phone number. I didn’t realize I couldn’t do that once my former account was closed and it was.  So my phone is not working and I need to get a new phone number.  How do I do this? 

[BlueB]

@granan 

Thanks for working through this with all of us!  As you've been working through this, I'm also curious whether you have an active ticket opened with a CS Agent (staff).  At this point, they will be able to look directly into your account to see what's going on and advise you from there.

[softech]

@granan   have you open a ticket with PM yet?  I wonder if your porting request still holding up the phone number change.

If you have not open a ticket yet, maybe do it now.  Not sure if they will still reply it this time of the night.  but open the ticket now and hope to have issue resolved by tomorrow.

[dabr]

@granan   Sorry haven't read all of this thread but a number change is usually effective within a few minutes.  Have you tried rebooting the phone?

[granan]

I have a new SIM card.  I made the mistake of trying to use my previous number,  being unaware that I couldn’t.  I went back to my account and followed the instructions fo getting a number.  I got a message that it was completed successfully.  It is now about 5 hours later and nothing has happened.  I did read the caution that it could take up to 2 hours but it is now approaching 6.  Should I go back and re-do the whole procedure? 

[granan]

I did that.  Picked out a new number and 6 hours later nothing has happened. 

[Anonymous]

@JK8 @BlueB 

my mistake, sorry 

my apologies...

[Anonymous]

@JK8 

for create an account need to Verify Your Phone Number.

[JK8]

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@Anonymous wrote:

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@JK8 wrote:

@Anonymous 

My opinion is the OP does not need a new SIM card. OP already has one.

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@JK8 

but they didn't say has a new SIM card...

the say I need to get a new phone number.  and the have to contact to Customer Support Agent by CS_Agent ,

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The OP says “When I was creating my account”. 

To me this means the OP has a sim already. You need a sim to create an account.

[Anonymous]

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@JK8 wrote:

@Anonymous 

My opinion is the OP does not need a new SIM card. OP already has one.

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@JK8 

but they didn't say has a new SIM card...

they say I need to get a new phone number.  and the have to contact to Customer Support Agent by CS_Agent ,

update @JK8 , if they have an account activate with PM to do changed new number..

[BlueB]

@JK8 

It's a bit vague, but based on the OP's post about opening an account but the phone doesn't work makes me think the SIM card is new and still not activated... hopefully the OP can clarify this for us to identify what may need to be done.  If this is the case, I agree with you that a new SIM wouldn't be required.

[JK8]

@Anonymous 

My opinion is the OP does not need a new SIM card. OP already has one.

[Anonymous]

@BlueB 

ok thank you friend,for noticed me...

but for old SIM card can't be reactivate again the have to  get it a New SIM card...

[Anonymous]

@granan 

and i suggest you can try it for a different Browser

close all Browser and do clear cache and cookies for any Browser,

how to clear cache and cookies in microsoft edge browser visit Here  

and use a Browser from your computer,

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

 microsoft edge how to update your browser visit Here 

and Restart your computer, is will help.

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,

update @granan for create account visit Here 

Good Luck and your welcome to Public Mobile

with a Beautiful Service 

you will be very happy

[BlueB]

@Anonymous 

Unfortunately, the OP stated that the old account is closed and will be unable to port/transfer the number.  The information you provided is misleading about old SIM card, previous carrier information, etc.

[softech · Accepted solution]

@granan   your account with the other provider is closed so transferring the same number  is not an option.

please use the Change Number link on My Account as advised above 

[Anonymous]

@granan 

Changing Your Number 

You can change your phone number up to 4 times every 30 days after you’ve activated. To change or transfer your number after activation, go to your Self Serve Account here and:

• Select the “Plans and Add ons” tab
• Click on “Change Phone Number”
• Then, you can choose to select a new phone number or to transfer a wireless or wireline number from another provider.

You will need to provide the same information as requested during the activation process above.Your previous service provider may also send an SMS text to validate the transfer, so ensure your old SIM card is still in your device so you can receive and respond to this message. Please do not replace your old SIM card with your Public SIM until the number has been successfully transferred.

[BlueB]

@granan 

Welcome to the Public Mobile Community!  🙂

In order to keep your old number and port (or transfer) it, that account needs to be active.  If it closes, it basically disappears and there is no "current" phone number any more.

Was your phone successfully activated?  If so, you can dial out to see what number Public Mobile assigned it.  If not, then you should be able to activate it.  If you're caught in between, then you'll need a CS Agent (staff) to look into this for you... create a ticket through the SIMon chatbot (chat bubble, lower--right corner) or click here to message them.  I know you said your phone isn't working, so I'm guessing it has not yet been activated but is a bit unclear here.

If you can provide us with a bit more detail, we might have a better idea of what else to suggest.

[Anonymous]

 @granan : It begs the question...how would you suppose you would keep something that you let close?

If you're willing to let the old number go then you could try the Change Number function. Then you could if you like inform the CSA's to not bother with the old number seeing as how the port of it would fail anyway.