Get Support
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 93 replies
  • 18 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 178 replies
  • 21 Bravos

CRA scam phone calls!!

Good day, lovely members! Long time no talk, wha-?  So, yesterday, I received my VERY FIRST scam call since joining PM. It's actually a call that has been plaguing most of NS for the last 4 months. Canada Revenue is supposedly calling from a number l...

Clefort88 by Model Citizen / Citoyen Modèle
  • 18 replies
  • 3 Bravos

Bonus data being used

I'm having a data problem with my daughter's account. Last year when we signed her up, she got a referral bonus of 1.5Gb of data. Usage showed she was using it in addition to her regular 4.5Gb/90 day plan amount. Today she used up 4.5Gb. I checked on...

rtughan by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Resolved! Gave wrong account number when porting number from bell to public mobile

Hello, I was porting over a number for my mother and she gave the wrong account number when porting over a number that was on Bell. So now she can make calls on public mobile and data works, but calls go directly to voicemail on her Bell account. Obv...

hearwa by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Service suspended why?

Hello, My daughter's phone service was turned off today and I don't know why. I have her account set to Autopay, which I interpret to mean that her plan will automatically renew without any manual intervention required. This is the message I see when...

mmarr by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

US Data Roaming Not Working

At the risk of sounding like a broken record, my US data roaming is not working. I have thoroughly read through all the related posts on this issue here, and tried every suggestion, but nothing has worked yet. I have an iPhone6 with the latest iOS.  ...

Glen1 by Great Neighbour / Super Voisin
  • 7 replies
  • 1 Bravos


This is a positive post about autopay.  We recently had our CC comprimised and hadto have newones issued.  3 days before renewal date they arrived.  I was able to remove and add the updated card and had no issues and a successful renewal.  I was worr...

cant change plan stuck on the old one

i made a payment but now i wanna change my plan but the site wont let me stuck on the old one an theres only 2 option top up or change at renewal date and its past since 2 days so stuck again i hate this web site soooooo much

tropporeux by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! Problems ordering SIM card

I got my Sim cards now, but something I noticed in the email it sends that needs to be fixed: The email for shipment on the way has a link to check my order. On this page, it just constanly says:Your shipment is confirmedWe've accepted your order, an...

BrentKilboy by Good Citizen / Bon Citoyen
  • 8 replies
  • 3 Bravos

iPhone 5s - not receiving texts when off/dead

I never had a problem receiving texts before, now I’m missing texts often, when the phone is dead. Should the texts not be delivered when the phone comes back online?? Is there a work around? 

qcriderfan87 by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Resolved! Data is not working

For some reason, my data is not registering on my cell phone.  I have ample data (156/1054), and no where close to my limit, but my phone will only connect to the internet when I'm on wifi.  

rjandj by Good Citizen / Bon Citoyen
  • 17 replies
  • 0 Bravos

Resolved! Account Suspended Even Though I Have Remaining Balance

So i just got a SIM card from wow mobile and since i am an international student i dont have my canadian credit card yet so i bought some vauchers. The first time i tried to activate my SIM card something went wrong and it didnt register my vouchers....

Rolling by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Login Disabled, can’t change payment card on wife’s phone

Hi, I had an account with two lines on it before, and I ported one line out. The other line belongs to my wife, and it is still with public mobile.  I changed credit cards recently and her renewal failed. When I try to login to the account to update ...

karimhamasni by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

How do I get my phone unlocked?

I'm leaving the country next week and need to be able to use a non Telus card in my phone. Can I get it unlocked please? 

megclarissa by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Data usage not showing up on PM My account?

Hi there, I have a 90 day plan with a total of 12gb of LTE throughout the 90 days and I'm fairly certain what's happened is that I've exhausted my data for the current period. My query is that I cannot seem to find when exactly I hit the 12gb? There ...

mabmarkus by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Service disconnected

Phone got disconnected do to late payment paid bill with vouchers how can I activate phone again the money is in the account  can’t access my self service account won’t recognize my email or phone number 

NELSON2 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos


J'ai acheter une carte SIM pour un cellulaire j'ai aussi acheté un forfait avec votre suposer compagnie ya absolument rien qui fonctionne.. je veut que vous arrêtiez les prélèvements automatiques qui es régler dans mon compte pi j'espère que vous ave...

Steve1978 by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Cannot Activate SIM card?

Hi there, I am trying to activate a new SIM card for my grandmother, and I was able to choose a number very similar to mine. However, when I went to finalize everything, the screen was stuck on the activating sim screen. I waited probably half an hou...

ckywong by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Koodo doesn't want me on the $30 plan, only $35.

Dear Koodo. Thank you for calling in the AM to wake me up with good news about switching to Koodo for $35... however at my next renewal my plan is changing over to the $30 plan, and you are unable to compete with that offer because your system is des...

RobertQc by Mayor / Maire
  • 10 replies
  • 0 Bravos

texting and incoming calls not working

Hi, so texting (out going and incoming texts) do not work, and I cannot receive calls. I signed up yesterday. I can make outgoing calls and data works. I have connected to iTunes, I have reset my whole phone, I have done everything I was told to do. ...

LJ35 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos


I need help ASAP, I am on auto pay, and have been since I started - now all of a sudden it doesn't work?  The payment is in my acciunt, and I have been tryign for the ;last 20 mins to make the paymetn online as I need my phone for work.  Please conta...

jgravelle2016 by Good Citizen / Bon Citoyen
  • 25 replies
  • 2 Bravos

Trying to find a way to change plans using the website.

I tried to change for a cheaper plan using the website and searching in my account under the "Plans and option" tab whiling clicking on change the plan, i found a notice typed out basically saying their services for changing plans aren't available du...

Brian2 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Unregistered SIM issue

Hi,I just signed up for a public mobile account and registered my sim card. I ported over my phone number from Fido successfully. The phone worked for 2 hours but now I am getting a message saying unregistered SIM. Can someone please help? I already ...

rkauden by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

plan minutes being used on incoming calls - confused

Hi,I joined PM yesterday, on the $10 plan and I bought the 400 minute voice add on.My number is an 819 area code (Quebec), I am currently in Ottawa (613 area code).I had 50 Limited Canada-Wide Talk minutes yesterday. Today the usage page shows I have...

Baloo by Good Citizen / Bon Citoyen
  • 15 replies
  • 0 Bravos

no data and now I can't log into my account

My movile data stopped working. I tried to log into my account to see if maybe i was over my limit, had to do forgot password.. waited too long on the link and now it says I'm locked out... can a mod help me out

AKOTTAWA by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

No service

I had my phone up and running and activated however the data wouldn't work and now all of a sudden it says no service and my phone won't text or dial out, as of I have no plan at all. 

Brittanymaye by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Stop auto payment

Effective April 1,2018 I have changed to a different company.  I called and log in my account to stop auto without success.  I received my master card and there is a debit charge and no sure if this is for March or April. If this is for April old cre...

KWAN by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

my account has bent locked how to open?

@CS_Agentmy account has been locked, pls help me to open it, since I forget my password and insert many times. My email address 

sinajing by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos
Need Help? Let's chat.