[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Does unlimited international SMS/MMS texting apply to incoming
Does "unlimited international SMS/MMS texting" apply to both outgoing and incoming texts, only in Canada?If I use my phone *only* for texting while in the USA will I need an add-on? <Edited to better explain the question.>
Resolved! Moving Abroad
I will be moving abroad to Europe in 2 weeks for the next 8 months and I was wondering if there is anyway I can keep my phone number once I get back and possibly my plan and rewards. Thank you
Constant texts telling me I can't send texts when I'm not trying to
I've seen similar problems, but nothing that solved for me. I'm roaming in the US now with a data only plan. I know I can't make calls or texts. However, I am getting strings of text messages from 611 - like 8 in a 10 minute span - telling me "Sorry,...
Resolved! How do I reach a customer service agent
I don't know how to reach a customer service agent. Can someone please assist. Thank you
Resolved! reactivating
Plan was suspended as payment needed updating. I have made payment and provided new card info, but phone is not reactivated
Plan error
When using self serve I am unable to see my current plan. Every time I access it shows an error. Something went wrong, Please log out and log in .... Also, when I try to change the plan, under current plan it is just blanc. Any ideas?
Resolved! Missed entering promo code activating new SIM - can it be added now?
I registered a new SIM card today on a valid plan with the intention of getting the "2GBBONUS" (Sept 3-7), but I guess I missed the spot to enter the promo code. Is there any way to get that applied?
Can't redeem voucher codes
I bought a 50 account top up voucher when I bought my new SIM card and when I try to activate it I can't redeem the voucher code (I bought a 25 dollar one to see if it was that voucher's issue and nope, can't use vouchers at all) I don't have a credi...
Resolved! 2GBBONUS doesnt work
Dear Public Mobile Community, There was an offer 2GBBONUS which worked till 31st of August for new customers. It didn't work for my account. I have the $35/month plan and it didn't work at all. I waited 10 days already. In my online account I have 3G...
Resolved! Voicemail
Hi everyone i had a question about voicemail I don’t know what the problem is but when I use voicemail it’s not working and I receive errors too !!!could anybody help me to use it?
Resolved! Changing my plan
Hello everyoneI just had a littke question about how to change my plan. How can i change my plan from this 100 minutes in 30 days to for example 200 minutes ?is it possible or no?
Resolved! Need to complaint to PM - overcharge $15 SIM at Koodo dealer @Woodside Square
This morning I went to Koodo dealer at Woodside Square to get PM's SIM card. They charged me $15 + tax for SIM card. Upon my question on the SIM card should be $10, they fenced it back claiming PM raised the price two months ago. As this card is for ...
Resolved! Monthly billing
I need a monthly billing statement in order to get reimbursement for my phone charges. How can I get one?
I don't have access to the network.
I activated my SIM card and payed for a plan yesterday, but I still don't have service today. I have a Sonim xp8 and a number I ported from Telus. Can anyone help?
Resolved! history
how can I get my call history for the month of May
payment not process
my plan is expired few days a go. when I try to top up my balance it says that there is enough fund in your account. my payment history doesn't show anything and my number is not active. Could you please help me with that?
Pixel blocked
Hi. Anyone know what Pixel/Google did recently? O cannot connect my Pixel 3 to my corporate wifi. Something is blocked.
Android pictures
Hi. Why is it when I receive a picture I cannot view it when on wifi? It says that i have to turn my data on. I thought it was free picture texting. Or is it just sending, not receiving?
Resolved! plan details page comes up with msg... Oh no! It looks like something went wrong, but don’t panic.
This seems to happen to me often. Is there any way to know when it will be available again? I only have one day left in my plan cycle to make a change. Thanks, John
Cant make a self serve account
I am trying to make a public mobile account so i can check how much data I’ve used so far. When i enter my phone number and submit the right code on how it is supposed to be written it responds with saying “invalid code. Please try again later.” May...
