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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Data usage

Until I get a handle on my data usage through a turbo hub, servicing 3 security cameras only, I bought the base plan providing 250 mb of data. I quickly used that up during the hub configuration process using a laptop, so I bought 1gb of data add on ...

reactivating service

Hi there. I received a message that my credit card payment didn't go through and my service it cut off. I realized that I received a new card and hadn't put in the new info. I went to the site and filled out the form and when I hit submit it just re...

Promo??

Resolved! Can't change plan on Self Serve

Hi everyone, I have been trying to change my plan online but cannot. I recently changed it a month ago and now want to change it to another plan. Is there a restriction on how often you can change your plan? Thanks in advance for your help!

Making calls

Resolved! Making calls

Wondering why I cannot make calls or receive calls on my android Galaxy A5 when I only have one or two bars of service? Could it be the phone or something else?I can however make calls when in cities that have towers. Where I live there are not tower...

Resolved! Service not turned back on after resuming payment

My service was turned off yesterday with no warning. I am registered for AutoPay. I realized that I had put a stop on my credit card on Sunday because I lost it, so I updated my public mobile account to use my other credit card. It now says my Amount...

Resolved! QUIT DISCONNECTING ME

THIS IS RIDICULOUS! i HAVE NEVER HEARD OF A COMPANY THAT CUTS OFF PEOPLE'S PHONE ON THE DAY THAT A BILL IS DUE. THE DAY IT IS DUE MEANS UNTIL MIDNIGHT, NOT IN THE MORNING. I AM CHANGING PROVIDERS BECAUSE i CAN'T HANDLE DEALING WITH THIS INSANITY. D...

Number Porting Later or Signup Time

Free 2GB Data

Referral Code Required

Free Sim Card worth or not

New to PM

Resolved! New to PM

Hi All,I am new to PM forum and would like to port in my Freedom number next week. Kindly let me know if I get the free sim card from Walmart mobile than I will be able to get the 2GB bonus data and also $10 referral discount. If I might loose any of...

referal code rewards

Resolved! referal code rewards

why my acvount is not being rewarded for "refer a friend" & "being refered by a friend" rewards

Need free bonus data

Resolved! Need free bonus data

Hi, As loyalty I need free bonus data added in my monthly plan. If not, I wish to close my account and switch to another provider.Thanks

Resolved! Pre-owned phone order canceled

I ordered a phone on 01-Aug-2021. Today I received this email saying: "Order 262318 was canceled because we suspect it is fraudulent and your payment has been refunded" This is very strange. If there is any doubt about authenticity of the payment, yo...

Issue with data

Somehow I have no data left and I don’t understand why and cannot see my data usage on my account. This makes no sense. I’ve never exceeded my data since I’ve been with Public Mobile. Can you please look into this for me. I just got a new phone a...

List of Acceptable Apps etc... for Topics in the Community Forum

Hi Diddley Ho! Community Memberinos! I thought I would start a list of acceptable topics, apps etc....that a thread can be started on in the main community forum that will not have to be moved to the lounge by the oracles thus wasting their valuable ...

Resolved! Pissed off

Why can't I add a new card number, and where the hell is my refund from my last phone number? I am truly pissed with your outfit. Time to move to Chatr or Koodo

no phone access

What does it mean “not registered on network”…WHAT network?

Resolved! account status?

Hi i've received a email from Public mobile welcome back? I must respond by Aug. 10 /21 or face losing my account and phone #. I'm always paid in full and never missed a payment.Can you verify?.ThanksMike Lem.

Resolved! i misplaced my phone

are you able to track my misplaced phone?

Can not add a CC.

Hi All, Very frustrated as I lost my CC, then cancelled it, but did not update my account with Public Mobile. All my fault! I removed my CC from the account and then tried to update with another card but could not. I do not see an option to manag...

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