Community

US Roaming

There was a us roaming plan before. It is not there any more. For US roaming, we can only use add-ons now?

611 100 spam

public keeps sending me annoying texts and msgs from 611 and 100. any idea on how to stop the annoying at public from sending unnecessary messages? why does public think its acceptable to harass members and customers? is that the price you pay for g...

Unable to receive only SOME phone calls

I switched to Public about a week ago. Since then I have had 2 different people tell me that when they call my phone doesn't ring or go to voicemail, it is just dead. They can only get through the second or third time they try calling. This only seem...

Account suspended due to Autopay issue

I changed my payment card the other day to my credit card and to my knowledge everything was as before (autopay enabled), just a different card. This morning I get a text from Public Mobile showing the autopay discount hasn't gone through, and once I...

6UT2 NUMBER NOT IN SERVICE

i changed number..service hasn't worked for almost 3 weeks now..i can't change it again im paying for some **bleep** i can't use..i call it from my house phone and it says number not in service.. -this is the changed number:xxx-xxx-xxxx someone help ...

SOMEONE GET ME A MOD

i changed my phone number and since then i have not been able to use my phone. i been paying for a phone that i can not use. maybe it was cause i chose a random 437 number which was on the list i could choose from who knows someone get a real **bleep...

I am locked out of Self Serve

Long distance charge for call!

Hi. I subscribed to the $40 plan with unlimited Canada wide talk yesterday. Was surprised to hear "long distance charge may apply" while trying to make a call from Cambridge to a friend in Hamilton. Do I get charged for making these calls even though...

Myreward

How do i receive one

Transferring Phone Number from Public Mobile to Freedom Mobile

I just switched my carrier from Public Mobile to Freedom Mobile but my number has not transferred over to Freedom yet. I received a text from Public acknowledging that I want to cancel my account and transfer my phone number to another carrier. Upon ...

$15 Plan

Just recently, I am unable to contact anyone from my list as an automated message tells me that they are all international calls (they're all within my city). I have not gone over my 100 minutes so I don't understand why I am getting this message. If...

Transfer referral credit from one public number to the next public mobile number

 Hello, I have 3 public mobile phone numbers. I get a monthly referral credit for 2 numbers.How do i transfer this referral credit from one public number to the next public mobile number?ThanksAbdool

Auto Bonus for new account

I signed up with public mobile this past weekend.   The were offering 3 bonus gigs for the plan that I picked.  The extra gigs are not showing on my account. Any suggestions?

I cannot receive phone call

Activated last Nov.7,2019 .account number10000000********.  Up to now I cannot receive incoming phone call. Edited By ShawnC13:  Removed account number

Porting Issue & Not being able to submit a ticket

Hi - Today at 1PM MST i ported my number from Bell to Public Mobile. I can make outgoing calls but I am not able to recieve calls or text messages. I put a 40.00 payment my account but still no canges.  I tried to open a ticket through the help area ...

Elderly and low vision

 Looking for opinions on best phones for elderly and low vision for ease of use.

About $10 credit for the activating, does it give to every one?

Yesterday I actived 4 PM SIM cards for my whole family. Today, I was told all of them received a $10 credit except me. I don't know if I am the special one or I need to trigger something to active this credit. Waiting for the answer...

Application Birthdate - Did I - or Didn't I ????

So I have seen a few threads here and some folks are saying they were NOT asked for a birthdate on the application. Some of us did the application a few weeks, months or years ago. And if anyone asked me if I did enter my birthdate....I would says no...

I Forget my Password and secrete answer

Hello  I forget my password and secrate answer .Please help me .My No **********Thanks  Edited by ShawnC13 removed phone number

autopay does not work!

Autopay does not work. It has never worked. Not once. Why? Why? Why? Stupid, stupid, stupid system.See my previous notes.I managed to at least get my credit card accepted (see my previous fix for that problem) and I can pay manually now at least. But...

Why do I keep receive emails asking that I setup self serve when I have?

Outgoing Text Messages

Hi, I have been using Public Mobile for years without many issues though starting Friday, I have been unable to send out text messages. I can still receive them, use data and make calls. I was wondering if anyone had any suggestions on how to proceed...