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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 55296 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 62803 Views
  • 183 replies
  • 32 Bravos

Resolved! New $40 plan

If I already have a 4.5 GB plan with a 1 GB promo, will I lose the 1 GB if I upgrade to 4.5 GB + 500 GB plan?

TeresaU by • Good Citizen / Bon Citoyen
  • 2151 Views
  • 10 replies
  • 0 Bravos

Resolved! transferring number

I received a message that says the information collected was incorrect. How I shoukd do to solve this problem?

yihan by • Great Neighbour / Super Voisin
  • 972 Views
  • 2 replies
  • 0 Bravos

Resolved! Freedom offer vs. current PM US plan?

This Freedom plan worth switching?(Lets pretend you all love Freedom lol).Freedom Plan:$60 Big Gig Unlimited + Talk•10GB + 10GB BONUS. 20GB Full Speed total + 1GB Freedom Nationwide. Canada-Wide everything. I also need a new iPhone. Right now I can g...

trgtrg2020 by • Great Citizen / Super Citoyen
  • 3748 Views
  • 15 replies
  • 0 Bravos

Text

Can’t receive or send text

Juliewhite by • Great Neighbour / Super Voisin
  • 1862 Views
  • 9 replies
  • 0 Bravos

Compatibility

Hi! Is the Huawei 8a JAT-LX3 and the Samsung A10s SM-A107M/DS compatible with the Public Mobile network?

pete00 by • Good Citizen / Bon Citoyen
  • 632 Views
  • 1 replies
  • 0 Bravos

Resolved! Charged extra amount

I have activated 25$ plan recently and my card was charged $25 and 30-day plan/Forfait de 30 jours--$10 plus 1GB at 3G Speed/ 1Go à la vitesse 3G--$15.I am not sure why they charged extra $25. Please any one can help on this issue. Thank you 

reddysar7 by • Good Citizen / Bon Citoyen
  • 2305 Views
  • 13 replies
  • 0 Bravos

Resolved! Second phone number account login doesn't work

I have two accounts with public mobile but I can't get into my second account.  I have tried the username name and password for the second one but doesn't work.  It was a phone number that I transfered from freedom and it is currently working but can...

Long distance add on not working

Hi, I just added a US talk add on to my base plan. But I tried making a call to the US (from Canada) and it won't go through. It's supposed to be immediate. Help please! Kelly 

Resolved! about 1 GB bonus for 6 months

when I search Public mobile on google, I clicked on the link. it shows the page which says"Get a 1GB bonus for 6 months when you activate.Flash Sale, limited time only. Get a 1GB bonus for 6 months when you activate select plans online.* Don’t miss t...

harleen by • Good Citizen / Bon Citoyen
  • 2468 Views
  • 13 replies
  • 0 Bravos

Payment amount increased

Hi there.  When I signed up I was on a $30/m plan and signed up for autopay so it was $29 or $29/m.  In the last couple of months it has gone up to $42.56/m,  I have not changed my plan or anything? how can  they increase the amount without an email ...

Denise123 by • Good Citizen / Bon Citoyen
  • 852 Views
  • 5 replies
  • 0 Bravos

Resolved! Payment

How do I switch to pay by Visa instead of Mastercard?

Chris31 by • Great Neighbour / Super Voisin
  • 848 Views
  • 3 replies
  • 0 Bravos

Data

I have purchased an extra 4G data on top of my regular monthly plan this month. The last 2G data I purchased on Nov 9, 2020, last night I received a piece of information which said I have used up 75% of my data. I did not use that much during these a...

Xiangguiqiang by • Good Citizen / Bon Citoyen
  • 1883 Views
  • 10 replies
  • 1 Bravos

Pay to talk

I have bought vouchers after voucher 10 dollars at a time 3 of them with 27 dollars in the account and I can't talk please help me

Mosmyl by • Good Citizen / Bon Citoyen
  • 811 Views
  • 4 replies
  • 0 Bravos

Resolved! Hi, I am locked out trying to log in

can I get help, it says if you forgot password click this link, I did, but public mobile says I've been locked out and need to contact you guys, thanks cheers

neilestuye by • Great Neighbour / Super Voisin
  • 1114 Views
  • 3 replies
  • 0 Bravos

Resolved! data add on

bought data and it was not out on my account to use 

tamaraxo12 by • Good Citizen / Bon Citoyen
  • 1816 Views
  • 8 replies
  • 0 Bravos

How to stop robocalls?

I get a lot of robocalls. National Do Not Call list has done nothing. Friend of mine who is with Telus apparently has a feature ON everyone that calls him has to press 1 to be connected. He can have a small group of favorites that don’t have to press...

trgtrg2020 by • Great Citizen / Super Citoyen
  • 956 Views
  • 3 replies
  • 0 Bravos

Resolved! How to Change Voicemail PIN?

•What’s the easiest way to change your voicemail PIN? (iPhone user). •Would changing VM PIN delete current VM greeting? I tried calling my voicemail to do it but could not figure it out. I also tried doing it in self serve but got an error message.

trgtrg2020 by • Great Citizen / Super Citoyen
  • 1853 Views
  • 8 replies
  • 0 Bravos
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