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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

5g bonus

When should I see the extra 5G from the Black Friday sale? Do weekends count as a day?

Resolved! How to Check if Community Account is Linked

I want to know if my community account and self-serve account are properly connected so I will receive my community reward. The emails are the same, however I made the community account first. Thanks,Ed

Unlimited pictures/ text messages $15 plan

Hi, Set up with public mobile yesterday. $15 plan option. According to the brochure at Walmart where I signed up, it was to include UNLIMITED text/ picture messaging. I can't text or send picture messages unless my data is turned on my phone. It is t...

Resolved! Transferring Number

How long does it take for a Telus phone number to transfer to Public Mobile? I just filled out the transfer details and it said successfully completed. Thanks,Ed

Sim card invalid :/

Got to the point of choosing a phone number , hit the back key by mistake now sim is inactive wont let me do setup, Help pls was hoping to get in on BF deal

Ported my number to Roger's and now I can't login to my account

I reportedly number to Roger's, not I can't login to my acct to change my number. I want my son to continue to use my plan. Anyone have experience with those?

Activation

I'm looking to switch to PM and avail of the black friday deal. Problem is I can't find anywhere locally to purchase the sim card (newfoundland). And to order online I won't receive the card prior to Dec.2 when the offer ends. Is there anyway to orde...

Not get one month free bill promotion

My name is xxxxxxxxx and my phone number is xxxxxxxxxxx.I ported in my number to Public Mobile on Oct 26, 2019 I was supposed to get secon month free. My phone line is suspended due to non-payment. But the Nov 2019 bill is free. Kindly resolve this i...

Black Friday

I signed up today in store. At home I set up my self serve account and see the black Friday promotion. How to I go about getting this? ThanksGet one month free & a free 5GB data Add-On* when you activate online or in-store.

Resolved! Choosing Phone Number

Hey I live in Ottawa, which area do I choose? I found OttawaHull, not sure if that's the right one. I will be transferring my number from Telus anyways, but I wish to pick the most accurate temporary number for now. Thanks,Ed

Where is my $10 credit (not there after 2 weeks)

Hello. I signed up between the promo (Nov 15 - Nov 29), yet still have yet to see my credit of $10 to my account (signed up on Nov 17, it's now Nov 30). Details of the promo below as per Public."Effective November 15 2019 until November 24 2019 at ...

The Mobile Shop in the Superstore

Great service at The Mobile Shop in the Superstore on Innes! Waited in line for 10 minutes then asked for the Public Mobile sim, told the employee about the Black Friday deal and he just handed me the sim for free and I left. Super easy, much faster ...

Resolved! Porting Number

Hello,Someone from public mobile called me today saying there was an issue porting my old number over and asked me for my old phone's IMEI. However I couldn't get it for them (away from home at the time) so she told me to post here. Can someone reach...

Resolved! Can not make payments / even when auto top up activated

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Invalid SIM

I am on PM for a bit and now my wife wants her PM Sim activated. As soon as the sim# is being entered a red INVALID SIM pops up. We bought the SIM at Wow Mobile. Does anybody know why this is happening? ( we really want to hit the Black Friday Promos...

Resolved! Can not call

Whenever I try to make a call I get the message: "Sorry we can not complete your call, you don't have an active long distance add on, and this call is not covered by your plan. Get and add-on by dialing *611". We have the $15/month plan, so we have 1...

looking for new service

I have 2 weeks left with Telus and thinking of moving with you , how do I get my phone unlocked from telus and what to do to get set up with your service ? ThanksGlen

Re SIM card not supported

hi just tried using sim in IPhone XR and says sim not supported here is my sim number edited by comutergeek541: sim card number and personal contact information removed

Changing name on display

Hey everyone I run my own business and use my phone to do so. Is there any way to make a change to my account so my business name will show up in people's call displays instad of my name? Thanks in advance

Resolved! Which data gets used first if you buy data addon?

If you purchased 4g lte addon and then your plan renews and you have the 3g data. Which one would be used first if you phone data is on.

Activating Sim Email Issue

I just tried to activate my sim and it says "The Self Serve username you have entered is not available. Please try again with a different email address". Please help me! Thanks,Ed

Resolved! Changing plans

Hi, I'm an existing public mobile customer. I'm currently on the $15 plan, and I'm happy with it. However, I've noticed that the terms of the $15 plan have actually improved since I signed up. The new terms allow for unlimited incoming calls, whil...

Resolved! Switching SIMs

Hello, I'm an existing public mobile customer. I'm switching from an old phone that uses a micro SIM to a more modern phone that uses a nano SIM. I'm assuming I can take my existing micro SIM and punch off the outer ring to get a nano SIM. Assumin...

Black Friday deal -SIM card just ordered

I just ordered by SIM card. I won’t have it for a few days and by then the Black Friday deal will be over. Is there anyway to register without a new SIM card. I have a phone.

Cancel Service

I recently switched from PM to another provider. How do I ensure the autopay has been cancelled? I can’t log in to my account anymore to verify. Also, will I receive credit for the amount I paid but not used? I switched the day after my payment w...

Forgot My Password does not work, and submitting a ticket throws error in console when submitting

We need to change the credit card on our account. When we go to reset the password on the account it says it resets successfully, so we go to login, but it than says 'Sorry, your login attempt failed. Please try again.'. We attempted to submit a tic...

Transferred account

Hi team I transferred my account from Rogers last week under my acct number with Rogers I had two mobile numbers one is mine the other my daughter is using . The transfer for me worked well for my mobile number . When my daughter purchased a SIM card...

Resolved! Black Friday Deal: Get one month free & a free 5GB data Add-On when you activate online or in-store

I just activate my SIM, signed up for the $40 plan and transferred my number from Bell not more than 2 hours ago. Now going to Self Serve Account, I see that I have the 5GB Black Friday deal but I also got charged $45.20 now and that my next bill is ...

Is my activation complete

I just activated my new SIM card not more than 2 hours ago. I reached the Summary Page (page 6) of the activation form but did not click the Finish button right away. Instead I followed 2 links which I opened on separate tabs (i.e. Set up APM for my ...

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