Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I bought my phone a week ago and have been using it successfully with the old SIM card from Telus while I waited for my PM SIM card to come. I activated my account and set everything up last night but there is no connection to the network using this...
I've attempted to go to the Plans and Addons page through Self Serve a few times in the last few minutes and all I get is this.. Oh no!It looks like something went wrong, but don’t panic. Log out and then log back in again to continue. Or return to t...
Is anyone having an issue with calls going straight to voicemail ? I find in the past few days this is happening. We just tested where my husband calls me and it goes straight to voicemail. Any idea why ? I've tried in different areas of the house...
My friends want to join, but want the same deal I got. How often does public mobile offer bonus megabytes?
My husband has been on auto pay for over a year and suddenly his phone is suspended. They have not tried to take the funds from his account. The funds were there though. ?
Greetings, I registered at Wally World and have two phones - presumably on two accounts. I wanted them both on one...how can I separate my wife's phone account from mine? I would think I have to create another profile and account and attach her credi...
I received notification saying 100 % data usage has been reached, and going to self-serve Data & Add on usage shows nothing (indicating 100% has been used). However, I know for a fact I haven't used all of my data (1 GB) based on the monitoring app o...
I have problems with my phone/plan - sometimes I can phone, sometimes I cannot. Sometimes I can text, sometimes I cannot send or receive texts. I decided to put the sim into another phone to see if the problem is with the sim card or the phone. Me...
My adult daughter wants to port her number to Public, which has always been under her dad's Virgin account. She has a new PM sim card and will set up an account (with temp number if needed) before a port request.What info does she need in order to ha...
Hey folks! This evening I could no longer perform texts and calls. My account says "plan expired" I but I have no balance, I have a $20 credit, my credit card was recently renewed (I auto-pay) and I updated it weeks ago, and my next payment date isn'...
It’s brought to my attention from a friend that Rogers is offering 9GB data plan instead of Public mobile 5GB plan fir the same price. How public mobile can help us on this before taking decision to switch to Rogers. Thanks
HI there I"m trying to update my plan before expire date but its not working.I ran out of data and my plan is expiring in a week.Thanks
I want to enter my new CC so I can renew my plan have forgotten what I entered for email or password can I enter new one?
I bought them 2 days ago and when I try to add them it responds " sorry we are not able to process this request. I'm getting frustrated. Please help.
Hi @Catherine_T @David_J French side Whatever issues or updates were done the other day has messed up the buttons. Using Chrome on a Cell Phone. Notice in screenshot below you can hardly click the bravo button. It was never like this until whatever...
I have recently just got a new phone from Fido and I would like to port my number from Public Mobile over to Fido. What steps do I take in order to do that? Thanks for the help in advance!
I'm trying to help the bf get MMS working on his "new" phone and there are limited options for the APN type. None of them seem to work. Is there a work around for getting the APN on his phone? This is what i see...... Edit: I just wanted to add in r...
I opened a new account to use my Koodo Coolpad phone. I can receive calls from almost everyone but when I call my mobile phone from my home landline then it goes straight to my mobile's voicemail and shows up as a missed call. There is no way to ac...
I am no longer with Public Mobile but they keep charging my credit card. How can I get this fixed, my account does not work since I have not been a user? So I can not remove autopay.
My wife and I both have the same plan: 100 minutes of talk and 250MB of 3g Data. My account shows my usage of the current month's data plan first, and when I go over 250MB it automatically starts using one of my 3 or 4 free add-ons. My wife's on-li...
its all i have to say, Moderator PM me please
Hello, So I have autopay for my phone but for some reason, it is the exact date that the payment itself is due. When public mobile tries to charge for the month I end up have no funds in my account and my account freezing because autopay did no go th...
I registered my email address in advance on the public mobile website and then registered my SIM but have not received the free month rebate. The terms and condition say one would receive the reward within 30 days....it's been 30 days.... Is there s...
Can you port a number yourself from a Pre-Paid PC Mobile account when setting up a new account? I'm going to be helping an elderly friend set up a Public Mobile account and I am finding some info on the Community page that states that it has to be do...
I have been billed twice in October...once on August 21st and once on October 1st.Can this be explained or is it an error?Also: I should be receiving my second month free...can you ensure that this occurs please.
