[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Not receiving sms confirmation codes
Hi there! i recently switched over to public mobile and it’s all been great except for this one thing. When I try to log into an account and it tries to send me a verification code through my phone number, it never shows up. I’ve tried the SIM card i...
Resolved! Cancel auto-pay
Hello there. I opened a phone number for my dad in July. I signed up for auto-pay but haven't registered for the online self-serve account. Now, my dad went back to Asia and took the SIM card as well. I need to cancel his number but since it requires...
Resolved! Promo Code
Hi evryone,i activated my new PM sim yesterday.After opening the account i tried to use the promo code for getting 2GB bonus.My plan is 35$/month.In email i got that i am eligible for this offer.But the promo code is not working.Can you help me?
hi
trying to security question to verited my email help
Resolved! porting
I installed my new sim card before having my number ported and existing service cancelled. I have reinstalled the old sim card and now still have previous service. How can I rectify this situation .
Resolved! How to add a second public mobile phone number to My Account
I have two public mobile phone numbers, how can I have them both under my one account.
Re: speaking with a PM agent
With PM everything is online and if you want to speak with a costumer representative, you have the option of Simon who can answer any needs you might need to know. However if he isn't able to help you with what you need then Simon will direct you wit...
Porting number
In order to port out your number you must have time on ur active Sim card. Even if your Sim card is still active but your balance is at 0 and your phone is currently not able to receive SMS messages then you cannot port out your number to another car...
Resolved! $0 holiday 2GB gone?
Does anyone know if there was a time limit for the additional data offered for the holidays? One of my daughters accounts still have the data, the other one it is missing now. Thanks!
Resolved! Making a Payment
What happens if I get ODSP (Disability) check on September 30th but my phone is due September 18th..... and need my phone to call into court if I don't call in I can end up in jail for a Breach.....
Refund for auto renewal
I was paying through my US debit card since I didn't have a Canada's debit/credit card. However, I recently got one. I see that auto renewal was processed today, and was charged to my US debit account. I have now removed the US card and added Canada'...
Resolved! Payment Date Changes
I started with my payment date being the 25th of every month. It then proceeded to change every couple months to one less day. I am now at the 21st of every month, therefore not completing a full 30 day cycle and paying earlier than I should be. Help...
Resolved! Cannot make payment with voucher
I purchased voucher from Superstore yesterday, tried to enter it as usual before I left the store, didn't work. Went back 3-4 hours later and tried again. Still didn't work. Superstore gave me a new voucher to try but it also didn't work. Now, a li...
My account is showing suspended...
I click to reactivate my current plan. I put enough money through to cover the cost. When I now click to pay the 'amount due' a red message comes up saying 'Your account has already enough balance.' I've tried logging out and in etc etc, I've looked ...
Resolved! Sorry, we’re unable to verify your email address.
I tried to login my account and it doesn't work. So I tried to do "Forget password" but it keep saying "Sorry, we’re unable to verify your email address." Even thought I entered correct email address. Please help. I need to login asap.
Payment Challenges
Tow months ago I registered a new credit card to my account and set up for auto pay. I have been using auto pay for a number of years now and have not had an issue until now. For the last two months I am being notified that my account is suspended ...
Changing my plan
I was wondering if someone could help me with this.I joined up with Public Mobile sometime around February of this year and there was a 5GB promo with activation of your service with any plan $25 and up. I still have said data bonus completely untouc...
Resolved! 10$ reward
I did not receive my 10$ reward, i has been refer by a friend
Resolved! Data Plan Offers for Existing Customers
Is there no 2GB Bonus offer for existing customers when they go for $35/month data plan? For new users, they are providing a great deal. I really hope they would consider us.
Plan
I was online and thought I updated my plan. But now when I log into my my Public mobile account and whe I check my plan it says " oops there is an error ". I have no idea if my plan has been updated
no internet
How do I make sure everything is set up right? When I use my phone for ANYTHING but Facebook.. I get the message NOT REGISTERED ON NETWORK??Please Help TYIA
Credit Card was over charged
Hello, I am new to Public & I just got all set up. I checked my credit card & I have been charged $56 on September 6th 2021 $56 on September 8th 2021 & $56 on September 9th 2...
no access to internet through the network
Hi, I have a LG G3, the phone calls is working fine but if there is no WIFI available around, I cant access internet nor the voice option of Google, neither map etc... I was with Koodo before and had no problem with this. Someone can help since ther ...
Resolved! Changing plan
Hi guys, That's my second time with public mobile but this time I have a problem with changing my plan. Right now it is about to end on Sep 15 but I am still waiting for my sim card to arrive. Does anybody know how to change plans if my account page ...
