Community

Resolved! Time to respond

I initiated a request for number change Monday last week , response  has been dismal as usual with Mods ..this seems to be a on going problem with the Moderators ..Your self serve option to change numbers is not functioning due to system upgrade or w...

Resolved! Name Display Stopped Working

A couple months ago, people could see my name on their phone when I called them (when they didn't have my number saved). I saw that it was the name on my account and I wanted to change it so I did. Since then, my name doesn't come up on people's phon...

Resolved! Double and triple payments!

Hello, This is prepaid GSM service.. have bought my phone sim and did Top Up at the beginning.Havent used my minutes and still have my amount. Why Do I Have to Pay Every Month?! My understanding this is Prepaid. meaning when I run out of minutes , I ...

Resolved! payment due text

I was wondering why I received a text saying my payment is due on April 1st when my renewal date is April 7th as confirmed by my account on the account overview page.Thanks

Resolved! Changing plan

I wanted to downgrade from the $25 plan to the $15 plan. When I click on "Change on next renewal date" it says " After changing your plan, you will lose your current promotion. ". Does this mean I would lose the My Rewards that I have accumulated?

Resolved! Fix one email with two sim-cards/two account numbers?

Hi, I purchased two sims a month ago and created two accounts for me and my sibling, however I have just learned that you cannot access two different account #'s with the same email.  How can I change the email associated with her account? So payment...

Resolved! *Solved* No internet on Galaxy s9+

Hi!Phone is not displaying lte/4g icon. Can only connect to wifi. Logged in to check my data allowance and i still have PLENTY. I checked the apn settings, then followed the steps to add one, no luck. I feel like this strted after the last sytem upda...

Resolved! How to cancel my service

Resolved! change of plan

I would like to change my plan to the 8 GB of data

Resolved! Do you know any location in Montreal, where I can buy public mobile vouchers ?

Good morning everyone: I have a question, do you know any location in Montreal, where I can buy a payment voucher from public mobile. Thank you for your assistance It's very appreciated. Thank you !

Resolved! Changing plans - how often can we do it?

I am on the plan with 5GB data (including autopay bonus) but because of social distancing due to the COVID19 pandemic, I am home 95% of the time now and usually on my home WiFi. I barely used up 1GB this month. I'd like to change to a cheaper plan wh...

Resolved! SIM card sent to a wrong address

I ordered a new sim for my other device. Accidentally it sent to a wrong address. I got an email today saying that it’s delivered now. I realized then that it was not the right address. I still have the original one and using it right now. Should I b...

Resolved! Unable to register credit card all of the sudden after it worked in Autopay

My Autopay didn't work and my account has been suspended BUT I had a perfectly working Master Card registered on the account. Card has enough funds. No recent changes to the credit card or address it's registered too. Autopay worked in the last month...

Resolved! Forgotten password and account is locked.

Hi, C someone please help me. I forgot my password and I went to reset it and it says my account is locked. Could someone reset it for me? thanks Emilia

Resolved! Referal

My friend recommended I go to PM. I activated my new phone at a local shop. The vendor asked me a series of questions as he was registering and activating my account, however he never asked for my friends referral code. So as it is my friend lost out...

Resolved! My son switched providers the day after I paid for his monthly plan, how do I get credit for payment

My son went to a local provider and signed up for a 2 year contract, mainly to get a new iPhone. He ported his number to the new provider (unbeknownst to me!), the day AFTER I paid for his plan. How can I either have the payment applied to my account...

Resolved! EMERGENCY CALLS ONLY

Hello,I can't seem to get my phone (S10) to connect Publicmobile network. I have ordered and recieved a new sim, activated it, inserted the new sim - but the phone would not connect to Publicmobile network. I have then updated the Publicmobile APN se...

Resolved! I want port my old phone number to Public Mobile

HelloMy old mobile s is still working,My new Public SIM card is actived successfully  Personal Info not show as required Please help me change my old number to my Public Mobile SIM

Resolved! 30 day plans exist, but what about 1 year plans

i noticed with competitors a one year plan exist at low prices but does public offer these?

Resolved! Cancel the plan

I want to cancel the plan as I moved out of country . However I am not able to register to self service to cancel autpay. To register for self serve, I need one time code on my phone and my sim  is not working as I am out of country. 

Resolved! Getting forwarded Voicemail from my old provider

Getting forwarded Voicemail from my old provider but can't receive phone calls on my new phone with Public Mobile. I deactivated my old number with Virgin Mobile after I lost my phone.  I decided to switch to Public since I was getting a new unlocked...