I want port my old phone number to Public Mobile

[wanglili]

Hello

My old mobile s is still working,

My new Public SIM card is actived successfully 

Personal Info not show as required

Please help me change my old number to my Public Mobile SIM

[wanglili]

Thanks,

this is the only clue I can reach the real people

Hopes I can get the answer tomorrow

[Daps]

Hi @wanglili you can try closing your browser, clear your cache and reopen a new tab in private mode.

If you cannot submit a ticket, you can private message the moderators https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[wanglili]

the ticket is stuck and can not summit

I do not know which question is not answer correctly

[computergeek541]

---

@mpcdesign wrote:

@computergeek541, thanks for striking it out. Too bad Oracles can't just wipe and delete comments. 

@Daps, yes, I was aware of the 3 dots; I was hoping the Oracles, can just delete the comments. I kinda wished Public Mobile gives the Oracles more power. 

Power to the people!

---

There are workarounds that I can do but the reason for me just crossing it out has to do with the fact if that message gets sent to somewhere else, the conversation here won't make any sense. This also helps to make other aware that self serve porting isn't an option right now.

[mpcdesign]

@computergeek541, thanks for striking it out. Too bad Oracles can't just wipe and delete comments. 

@Daps, yes, I was aware of the 3 dots; I was hoping the Oracles, can just delete the comments. I kinda wished Public Mobile gives the Oracles more power. 

Power to the people!

[Daps]

Hi @mpcdesign we can edit our own posts if that's what you're asking about.

Click on the 3 dots to the right of your post to edit. :smileyhappy:

[computergeek541]

---

@mpcdesign wrote:

@computergeek541, so why does Public Mobile still have this in our self-serve account. It isn't that they are swamp with meetings at work nowadays. 

Good to know. Thanks for the heads up. As an oracle, can you remove that comment, so there is no confusion? Or better yet, tuck it into the 'Lounge' so nobody can see it?

---

The down-time for self number porting is being caused by some type of planned changes to the self serve system. Hopefully, when this options comes back online, we'll see some noticeble improvements with the system.

[mpcdesign]

@computergeek541, so why does Public Mobile still have this in our self-serve account. It isn't that they are swamp with meetings at work nowadays. 

Good to know. Thanks for the heads up. As an oracle, can you remove that comment, so there is no confusion? Or better yet, tuck it into the 'Lounge' so nobody can see it?

[computergeek541]

---

@mpcdesign wrote:

@wanglili, curious, did you go to the self-serve, and try transferring or changing your number as per the self-account?

Click on Change Number. 

---

This will not work. Public Mobile has removed the ability since March 8th to perform this task in self serve. All after activation number ports ins must currently be done by contacting the moderators. 

[mpcdesign]

@wanglili, curious, did you go to the self-serve, and try transferring or changing your number as per the self-account?

Click on Change Number. 

edited by computergeek541 at member's request to reflect current porting procedures

[Daps]

Hi, to be eligible for porting, your old phone number must be active. Also it must be active with another provider. You cannot port directly from public mobile to public mobile.

If you meet both conditions, then you can contact moderators to port your number.

These are the current instructions on how to port your number:

https://productioncommunity.publicmobile.ca/t5/Announcements/Number-transfer-in-Self-Serve-impacted-...

[wanglili]

Thanks for your help.

I sent the same requirement to thesupport team.

Hopeful it will work

[mpcdesign]

@wanglili, 

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon at the bottom right corner of your web browser:

You just have to enter a title and text in the body of the message describing the problem and post. SIM will direct you in a way, and thus create a ticket. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox. Make sure you respond within 24 hours or else, they will think you have resolved the issue on your own, and thus, you will need to create a new ticket for them!

*Note: Be advised, account verification will be required when contacting the Moderator Team

[shep22]

@wanglili hi you are on a public community site please remove personal information at top right corner the three dots click and edit your post your personal info should only be shared with the moderators good luck!!

[gblackma]

@wanglili to port your number you need to contact the moderators. Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon.  Type " Port Request " and follow the prompts to get to one.  To see what is required to port your number use this link https://productioncommunity.publicmobile.ca/t5/Announcements/Number-transfer-in-Self-Serve-impacted-...

Keep an eye on the envelope top right of your screen. The mods answer will show up there.
You can also enable email notification to receive a private message notification in your email INBOX.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

[totalUser · Accepted solution]

Hi @wanglili 

Please remove your info (click on 3 little dots upper right corner, sharing your personal and account info can be dangerous)

For Port help contact moderators https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437