Trouble transferring number

[Geraldine6992]

I am having trouble transferring my number over. I’ve waited the 90 minutes and have called my previous provider and they told me to wait be 90 minutes and then call public mobile but I cannot find a number or find anywhere to get an answer.

[Geraldine6992]

Joining PM , I’ve called them the first time I submitted my number (after the initial 90 minutes) and she said they didn’t receive a request from PM yet. So I submitted again and still nothing. I haven’t got a clue where to go from here. It keeps saying invalid phone number on both my phone and my husbands. We’re both switching to PM

[eddieO]

are you leaving PM or joining PM? If you are joining PM the sms for confirming number porting will come from your old company

[Geraldine6992]

My old account is still active, I’ve waited over 2 hours now. Following every instruction but still no sms come through from PM. 

[eddieO]

@Geraldine6992 transferring a number to a new carrier is done as a pull request, so if you are transferring to Public Mobile, then PM is the one that needs to request the porting on your behalf but then you will receive the confirmation text from your old provider. Is it possible that you provided the incorrect account number from your old company or phone number? How long have you been waiting for the text, and hopefully you have left the old SIM card in your phone to receive the message, the other thing too is that your old account needs to be active

[AK32]

Hey there, PM doesnt have a phone number you can call.   It sounds like you are porting out, if so, you must keep your PM account/sim active until you receive a text from PM confirming the port, to which you will respond "yes" to in order to confirm/complete the process.  You need to keep the sim in your phone so PM can text you this confirmation.
If you still need help, the best way to reach a PM customer support agent is to message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437