Community

Resolved! Find a way to log back in my account

Hey, so I had a phone number with public mobile years ago. One of my accounts, had my phone number linked to it. When I log in to my account, it asks for a email verification and a phone verification. I trépied calling the number and it’s not in serv...

Resolved! payment with credit card

Can I pay for my wife monthly payment with my credit card?

Resolved! upgrade plan

I recently upgraded my plan mid month and I had to pay for the entire new plan yet I've not received a partial credit for the last plan.  Is this normal?  How do I get the partial credit?  It doesn't seem right to have to pay entirely for my old plan...

Resolved! Unable to receive incoming calls

 Hi All, I have transferred my phone number to public mobile.   I filled out the online activation form and went through the steps... so far no errors.   * Our credit card is charged, seems to have went through fine.* Data looks okay * Inbound / Outb...

Resolved! Referral Code Request

Hi. I'm planning to sign-up with Public Mobile very soon and would like to use a referral code when I do. Since I don't know anyone using this service, I thought I'd reach out here to see if someone could provide me with one (via private message, of ...

Resolved! International SMS coming into Canada

People trying to send me text messages (SMS) from Germany are getting an error message. I am using Public Mobile and I am in Canada. I thought incoming text messages from international is included in the plan. If it is not, how do I set it up?

Resolved! Problem with number transfer

I was contacted saying that there is a problem with the number transfer because the pin I had entered is saying that it is incorrect.

Resolved! Data

Good morning.When my regular data runs out will:5GB one-time data bonus3458.593  /  5120 MB start?Thank you,xxxxx [email protected] Edit:  Personal information redacted by will13am.  Please do not post personal information in the publ...

Resolved! Changing Number

So yesterday I tried to port a number which I cancelled from Bell months ago and now am unable to successfully use this number. This is a mistake on my part.Now I can only send calls and texts but not receive (because the port was unsuccessful). How ...

Resolved! Spam calls from 7 digit numbers

Hello everyone,I have a bit of an issue. Out of the blue I have started getting spam calls from random 7 digit numbers, I don't have time to pick the calls up they just ring for a couple seconds then hang up. This started today and has gotten really ...

Resolved! Referral amount changed to 1 instead of 2

I have referred 2 persons and I suppose to receive $2 each month discount. Last month in my account referral count showed for 2 persons now it’s changed to 1 person. it’s buzzard.can anyone help please  I do have message from public mobile as well “C...

Resolved! I am not receiving my auto pay discount. Member for 6 months. How to activate this discount. Thanks

Resolved! Plz Need Help, trying to port a Telus Landine

Hey Everyone, Plz, I need help. I created a brand new account last night at 17:00.  And tried to port a Telus landline number. The Telus account is in good standing, but it has internet and TV cable plans attached to it. When I was creating the new P...

Resolved! How to apply a voucher to someone else's account?

I assist a technology challenged friend with their monthly payments.  The don't have access to their self-serve, as writing down their login details for them wasnt enough.  I was to remember them myself. Anyways, I bought a couple vouchers and I need...

Resolved! Does anyone know if I can get a free SIM and also if you can choose your own phone number?

I'm after a particular number. Thanks. 

Resolved! Locked out of account

Just signed up with Public Mobile. Created an account. Wrote down username and password. Tried to sign in 3 times. Locked out of account. Told to contact Public Mobile for help. Simon doesn't have that option anywhere. Don"t know what to do next.sabe...

Resolved! Usage dates??

We are currently on vacation for 2 weeks (last 2 weeks of July). The week prior to my billing date (17th) I increased our plans for more data while on vacation which it does show online. I cannot find anywhere our actual "usage dates", is it the 1st ...