Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey guys, I joined Public Mobile on Oct.19, I got an email about a free month of service about a week after and I signed up, I entered my email and its saying I'm eligible. It says I have to activate by November 13, does that mean I have to get a new...
Is there anyway to get get Autopay to take your money a few days before its due so that you can be sure the payment has been received.
I have created an account and bought a simcard. The simcard arrived but now I cant sign in to my account. Public mobile does not recognise it. I am able to sign in into the community though. Now how can I confidently join this network when its alread...
Hi,All of a sudden my phone cannot connect to the network.I have tried the following: -Rebooting-Removing and reinserting the SIM card-Reset network settings I'm also not able to submit a ticket because I'm getting an error logging in even though I h...
EDIT: my iOS is up to date, and the issue with maxing out data was in my previous billing cycle. Haven’t been able to use any this month. For the last several weeks I have had issues using data. I noticed this issue began when my home wifi was down a...
HiCan anyone confirm whether we are rewarded for every referral even if we have more referrals than our rate plan? I added a new referral on Nov 5 and received the confirmation text from Public Mobile. I checked my account today. Under My Rewards, th...
On November 1 I changed plans. My current public mobile plan is $25 a month and I have unlimited Canada wide talk and text. When I try to call out - local or long distance - it doesn’t seem to matter, I get the following message: “you do not have an ...
I signed up for the $15/month plan using a referral code. I have confirmed that the person who referred me got a text "(...) You've successfully referred a friend to Public Mobile (...)". I understand they will get $1 off a month - great. However, ...
Unable to send international texts. I am a new user. The plan that I bought included i ternational texting and picture messaging
hi People,I've tried twice, yesterday & today to Activate my SIM CARD,transfer my phone # and choose a plan. Once I get all the into in,and press "continue" ... it goes to a SERVER ERROR screen (404 - File or Directory not found). yesterday I tried ...
I can empathize with people being overwhelmed. I looked through the community for a while, and ran into a post that said I can setup voice mail by using another phone, calling my cell phone, declining the answer, and pressing * to go to voice mail m...
I forget my self serve account details how can I reset my details. My line is also suspended not able to top up.
Hi, I am new to Public Mobile. When I was testing the data, I noticed on my phone (OnePlus 6) it said 4g even though the plans are all 3g. Is this just my phone acting weird or is that the case with everyone using Public Mobile service?
Hi All ,I have activated new SIM and transferred my number from Virgin mobile.Can any one please let me know how long will it take to activate my Public number.
Need I speak to a human like now or am going to switch provider! I need a bigger plan 8 gigs data not enough EDITED by ShawnC13: Changed title so it matches the subject and not the announcement this was originally placed in.
Hi,earlier today I bought two (2) SIM cards. Activation of the first went well. After that I tried to activate the second SIM. I used the same name/email/address but different PW as the first time, because both SIMs are for my kids and I want to be t...
For several years I intermittently get error messages when dialing: "Talk is not included in your plan""Your plan does not include long distance" These are Public Mobile recorded messages. The error message occurs within Public Mobile - i.e. before...
I'm writing this on behalf of my mom, who had her account hacked into and all the information changed. Is there anyway we could make a new account for her without having to change phone numbers? Her phone is currently working but her login has been d...
I purchased an international long distance add-on yesterday morning - it took an hour to take effect but it did work eventually. I just tried calling the UK again this morning and i am getting the same message I was before it was active "you do not h...
I think it was bought in 2014 at a public mobile outlet
There is an Unofficial Rewards thread in Lounge as well
I am trying to reactivate my plan, I was able to make a payment but I cannot go to the Plan tab or click "change plan" on my profile page. Is this a website issue and will I get confirmation if my plan is active soon? I require a phone tomorrow.
hello, is this possible to transfer data from my account to another person's account. as I do not need data included in my plan so I want to transfer my unused data to my friend's account. is this possible???
Just wanted to share my experience switching to pm in store. If your looking to activate a new account or upgrade I highly recommend the mobile shop kiosk in superstore. The employee was very knowledgeable about different carriers and the specifics o...
How do I access my voicemail from device ?
