Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Trying to upgrade my plan. The money is in my account but but the bottom change plan buttons are dead.
My data isn't working in my phone and it keeps telling me to connect to public mobile network but won't let me i paid for a whole month of data I never got to use
Hey community,Does anybody know what happened to/how to access the OLD plan picker that was on the Self Serve? The one where there were columns: term length, voice, text, data and you could mix and match to pick your own plan. How do we access this a...
Helloi purchased a SIM card on Jan.21, and today being the 30th, I am wondering if I should still expect one be delivered? Phone was stolen and I have been without a phone since Jan.20thank you order 187600
Hi, i activated my sim yesterday and opt for the 15$ plan eith promotion of 5$ off.But i have been charged with the actual amount which is 15$ plus tax.When will i see my 5$ credit in my account ??
I just noticed that PM had been overcharging me $0.50/mth (after taxes). How do they compute taxes? Isn't it based on our province? I did a calculation and it does not make sense how they compute, how do I dispute it?
Hello, I switched my phone from Bell pay as you go to PM and i am very pleased with how it is working for me. My wife is still with them and they keep increasing her plan so I was wondering how the speed and service of PM compares to BELL. We are n...
When I try to sign in to my account for the self service it just shows a blank screen. Is there a problem with the page?
I don't really know what to say at this point... https://c.mail.com/@783470527145581586/DRnfxbClSYaeDLqJoT5IYw
Just saw this on Amazon - Pixel 2 for 209.99. It is unlocked and would be a good inexpensive phone.https://www.amazon.ca/Google-Pixel-Unlocked-Certified-Refurbished/dp/B07F18GCQK/ref=as_li_ss_tl?smid=APOOES8P1X1ZJ&pf_rd_p=137d9502-30de-4e08-ba6c-cae...
Hello,I've been a public mobile member for months now (I love it!). I upgraded to a new phone through TELUS and the lady ported my number from PM to my new TELUS account. I had autopay set up through public mobile and I tried to log on to disable it ...
Hello I made an error in choosing the $35 plan istead of the $40 plan. How do I go about changing it to the $40 plan? If you are able to help & make the change for me, it would be greatly appreciated. Thank you I looked on here & noticed some people ...
I just activated a sim card but cannot make a call. Got this message "mobile network not available"
I went to log onto my account to see when my next payment was due and it said my account was disabled? I used my phone about and4 hours ago( ,cuz I'm at work) recieved a text from public mobile about being at 75% of data also today at 1230pm.
I bought the sim at the store and activated at home.I signed up for autopay as well.when will the $5 credit appear on my bill.I just signed up with public mobile today.
hi i ported my number from Bell mobility, everything went well, i receive a text saying that porting done succesfully, i try to call the number and it dosnt work what to do ?
i have forgotten my self serve password username and passwaord
My wife uses an iphone and has a plan through Telus. If I call her, it goes straight to voice mail and doesn't ring. Texts I send are not received but I get her texts and calls ok. Checked that my number is not blocked, and this is the only contact I...
Hi everyone. I am here to seek for help, thanks in advance. Was with rogers, prepaid account. I had 0 dollars on the account now, cant make phone calls and text. I decided to switch to public mobile, and I clicked the "Transfer number", get processed...
Question about my $15 plan. It said I would get $5 off. Is the plan originally $20 and I am getting $5 off for 8 months or is it $15 and $5 off for 8 months. Also is evening and weekends free? or do I only get 100 min a month and unlimited incoming ...
Has anyone else noticed that posts like this one in 2016 are showing up in the area as new solutions? Is this normal? https://productioncommunity.publicmobile.ca/t5/Getting-Started/Account-Disabled/m-p/110343#M20571
I paid last month payment with Autopay. But my account status is shown as "Plan expired".What's mean? Actally, my phone didn't work for a week.
Referral done Sunday 26th, it's now Wed 29th in the evening and I don't see any $1 referral reward in my account. How soon "should" it show up and will I get a text or ? I haven't been able to check with the other person about their $10 bonus becau...
I have been a big supporter of PUBLIC since I started a few years back. The best no frills in Canada! Not having roaming outside of north america is a pain but you can work around it, not perfect but it can be done. If you are travelling to Mexico wi...
Hi, I am new to Public Mobile and set up self-serve and auto-pay on January 7, when I activated my card but I have received emails from Public Mobile a few times since encouraging me to set up Self-Serve. Can anyone tell me why? Did I not do it prope...
Just signed up with Public Mobile less than a month ago and now I see the Public Mobile Lunar New Year Promotion. Any chance I could get this applied to my account seeing as I am new?
Hi I have activated $15 plan and its eligible for Lunar Savings ( $5 for 8 months). If i port my existing number to PM. Does it cancels the savings . I read that if you change plan then the Savings are canceled.
I have auto pay on my account, yet they suspended my service until I made a payment, I thought with auto payment it was automatic.
got new sim card activated it now unregistered sim card message sim not working in any phonei have on public mobile but other sims work on this phone
Hello, My number is locked due to i did not know that my bill is overharged and I have not paid it yet because I do not know how to pay. I got my number from previous owner and apparently he made an account for my number so I can not login and pay. M...
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