Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
hi i have purchased an add on for international calling and payment was successful. The problem is that when i call it works sometimes but most of the time it does not and i need help. I have been purchasing the add on for more then a year and it jus...
Hi there, Trying to change my kid's plan from the $15/month to something with a bit more data. Signed in to her account and on the change plan page it has no detail. See screenshot below. Who do I contact with website UI issues? Thanks.
I can not make a call, (always tell me that: I can not make a long distance call, please add on money), before it is ok, this happened from last moth.
My acc is set up on autopay however I changed the billing address for my cc. My payment did not go through for my autopay this month and I’m wondering if that will take away my rewards?
My old number was ***-***-**** and I can't figure out how to get on the account my old phone with the sim got stolen but I want to start another plan but I need my number for all my 2 figure authentication can someone help me Edit: Phone number remo...
Hey. Not a question I was roaming the community and saw a lot of posts on how slow PM is to solve issues... So it prompted me to write this. I have been a PM client since before the merger. Like 2012. Yes Pm can be slower then other companies to s...
Hello,this phone number never been available to public mobile yet.could you please make it work ASAP? Thanks SD08: Moved from Beginner's Guide to Community; title edited to reflect subject.
When making a call, machine voice started " long distance call ....." like this,so I could not make calls. How can I solve this?
Good Morning,I have been working with the Ritson Road Distributor in Oshawa regarding the overcharge to my credit card on April 20, 2021. My husband and I went to the Oshawa store to move from Koodo to Public Mobile and Ethan the salesperson was hav...
Hi helper,I am having an auto pay account, I want to change the bank account number, please inform.Thanks
Please help. I cant pay my bill coz the card im using is alreasy expired and i wouls like to edit it.
Hello all! I'm having several problems with the online platform. I changed my plan recently for one with a higher price and then the payment got refused because my credit card didn't have the necessary fund, okay my bad, I put the necessary value in...
I moved and decided to change my number to a local number. Had no problem changing it but now my old number or my new number won't work.
Hello, I am trying to make a self serve account but it says that my number us either invalid or that I already have an account. I checked and my email is not registered under an account so so am unsure what to do. Any guidance is appreciated.
Hello, I've recently switched to Public mobile and then I went to Russia. It seems that it doesn't work here at all, I wanted to keep my Public mobile sim on to receive texts or voicemails for the next couple of weeks. But it doesn't pick up any sign...
Will not let me into my account...
Hello I just transfered my number to public mobile yesterday and I use my friend referal code..I need to know when I will receive 10$ credit and when my friend will receive his 1$ credit.. BtW, he didn't received yesterday any notification that I use...
Hi, I was under the impression that if I activated my phone with Public Mobile with a plan, that I would get a month's payment off my bill. I don't see that anywhere in my account yet. Is there a problem, or do I have to wait? Thanks
Hi, I have been using Public Mobile for almost two years now. But I have just discovered something unusual with my data usage, not sure if that's something new or has been like this for the past two years and I just didn't notice that. Few months ago...
I purchased the unlimited canada us call and text but when I try making a call it says I don't have this feature.
Hi I'm new to this community. Right now I have the 4.5 GB plan but I don't know if I even need that much. What is the best way to check your total data usage per payment period? (I guess per month).When I look on my android data usage in settings, it...
