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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! PIN# to unlock phone

Going to Mexico need to get pin # to unlock phone so I can get a Telmex SIM card while I’m there. How do I get this pin ?

Resolved! SIM CARD NOT SHOWING IN PHONE

Hi, I lost my phone and had to purchase a new sim card and yesterday I changed the number on the self serve site, it worked without any problem. Then today I had to switch phones and when I put the SIM card into the new phone it doesnt show up. It sa...

Bill

I have a question. My bill is due on the 20th,but I cannot get to a place to buy time, as we are in a state of emergency right now. Which means all non emergency or essential buisness/people are to be closed and stay home. Is there anyone I could co...

Resolved! 4G/LTE data plans not found

I am looking at changing my plan at the beginning of the next billing period. My current plan is $180 per 90 days, 9 GB at 4G LTE. All of the plans that I see shown are for 3G speeds only. How do I change plans without downgrading to 3G speeds?

Resolved! Big Mess !

We have three seperate accounts and can only locate two! logging in with our known emails just takes us to one of the two accounts...... with just a telephone number how can we get any details of the account as we need to update our payment details...

Resolved! Add-Ons

Simple question:- If I add-on talk say 500Min. My plan is 30 days. I know it will roll over to the next 30 if not used.Question being:- will it roll over 90 days if not used?

Resolved! Can't make outgoing calls

Have the $15 plan that is active and gives 100 Canada wide minutes outgoing and unlimited incoming. But when try to call out it says "Sorry you dont have an active long distance add included on your plan". This is new ..worked before until recently. ...

Resolved! Changeing Plans and Add On

I will change my plan in future and have am Add On for US travel. I want to know how long does the change take? Same day next day?Thanks in advance

Resolved! Online sign up problem

Hey guys I got 2 lines with public mobile. 1 is a new activation and 1 is ported from Koodo.both of them with a “same”email address. Now I’ve signed up 1 line with the email address . How do I sign up online for the “other” line as the system won’t l...

Can’t activate my sim at all

Been unable to activate my $40 sim, or make an account. I bought my sim from amazon, a new one from CellularTech. I've been trying to activate it for a few days but it didn't process at all for almost 2 days. Left it for a few days as I wasn't home ...

Switch to Public mobile

Hi community, I just switched to Public mobile from Fido. I am so happy with the quality and price!

Resolved! patern

I have lost my pattern

Lucky Mobile Promotion, will PM match it and if so, apply it to existing customers.

Lounged as social not PM issue

Data not working

I have a hauwei p30 lite, set up the apn settings according to the instructions, but my but it does not send or receive MMS messages

Resolved! Travelling to the states

I am travelling from Ontario to Florida on Feb 26. 2020 and returning March 4 2020. I would like to purchase the US Roaming add on. When should I purchase that so that I have it for while I am away. If I purchase now will expire in 10 days. If I wait...

Resolved! 365-area code in 905-area

Just subscribed to Public Mobile and got my 365-area code Public Mobile phone number, however while trying to call this number from my 905-area home phone (I live in Oakville) was prompted to dial 1 first as it would be a long distance call?

Resolved! Locked Out - No reset link sent

Hi there, I am trying to log into my account to make a payment and it keeps telling me I have the wrong input credentials. I tried resetting my password and it now tells me that I'm locked out and to contact Publicmobile! No reset link is being sent ...

Cannot call to a GTA number

i have 647 and 416 public mobile numbers.I cannot call a 647 rate center number... saying i dont have long distance... not making any sense

No incoming calls

Hi, i ported my number from fido to public mobile yesterday evening. From that time onwards i can make outgoing calls but no incoming calls. please help me

Resolved! The main website

How would you get to the main website?

Resolved! Change plan

Hi guys,I recently just switch to Public Mobile and I choose the 40$ plan. What if I get to a point that I'm only paying 10$ a month for that plan, can I switch to the 50$ plan and I'll be paying 20$ instead of 10$?

Data

How would you get your data to be recovered? When I first opened my account I used 10$ for data and it wasn't added

Mixed up numbers

Hi! My husband and I switched providers last night. We wanted to keep our old numbers but instead I ended up with a new number and my husband with my old number 若 Can someone help us get this straightened out please!?

Resolved! Porting numbers

Last night my wife and I both changed from Koodo to public mobile. We both transferred our old numbers over and were told the transfer was successful. I even received an email from Koodo during the process saying my account was cancelled. I called my...

Resolved! canada wide talk add on

Hi all, I was wondering if the $5 for 500 Canada wide long distance add on is applicable for when my 100 minutes are up? For example, if I use all 100 minutes before the cycle is over, is that a suitable add on to use? I was just thrown off by the l...

Resolved! Badges

Do any badges give community rewards? How can one find out what each one is worth, if anything?

Data add on

I purchased 1GB data on, why it is not showing in “ data usage “ and it’s not available for me to use? I noticed that i have $60 balance in my account, does that mean i paid the data add on twice?

Resolved! choose phone number

Hello! Can I choose a "public mobile" phone number that I like? How and where to do it?

Resolved! Internatoinl call to Middleast

Why public mobile does not has international call to middleast ??? Lucky mobile has 20 minutes for 5 dollars.

Making things better

Hi all,I'm new to public, all is working well very satisfied. Just putting a question out to all members how can Public moving forward tune the product they have for their existing client base and to attract more subscribers.I'm sure there will be s...

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