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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by • Public Mobile
  • 475 Views
  • 6 replies
  • 2 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 16300 Views
  • 121 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 27333 Views
  • 184 replies
  • 27 Bravos

Data Stopp Working

I would like to start by saying that I’ve been delighted with the service from Public Mobile for over a year now. My data has been working perfectly until I purchased a US Add-on. I bought the 10-day US roaming add-on for a 3-day US trip and immediat...

Nichlee by • Good Citizen / Bon Citoyen
  • 922 Views
  • 11 replies
  • 0 Bravos

Plan didnt change on scheduled billing date

- New customer, started last month with the $15 plan.- After a week decided to upgrade to $50 plan.  I toped up my account to $50.- I did the change (in the same first week) in self serve for new $50 plan to start on next billing cycle which was yest...

skyghost by • Good Citizen / Bon Citoyen
  • 1140 Views
  • 18 replies
  • 0 Bravos

Coverage in mountains

Thers's no signal when I travelled in tourist guide's vehicle from Banff to Icefield. But somehow the tourist guide's cell phone had signal! Is it because around the Rocky Mountain?

hycm53 by • Mayor / Maire
  • 909 Views
  • 7 replies
  • 0 Bravos

unregistered sim

ive activated my acound and my phone number has been ported but my phone still says unregistered sim

bhaven71 by • Great Neighbour / Super Voisin
  • 443 Views
  • 3 replies
  • 0 Bravos

Resolved! Strange Number Calling Me...

Hi, Last night around 11:30 pm and today at 10:48 am I got a call from a number (011 678 510 0227), they ring once and hang up. Google provides me with this when I search the number: https://www.listdd.com/678-510-0204 How do I block calls with PM?

Barryere by • Great Citizen / Super Citoyen
  • 2780 Views
  • 20 replies
  • 0 Bravos

Phone plans

There is no other carrier out there with the cheap phone plans that public mobile has to offer

Benjy by • Good Citizen / Bon Citoyen
  • 787 Views
  • 6 replies
  • 1 Bravos

setup for autppay but not auto renewed

my plan did not autorenew even though I have set up auto pay, can you explain that please? I need my phone service back immediatley, how could this happen?   I know I was set up for auto pay, I go the $2 credit.this is my first cycle and I am very fr...

mynewhome by • Great Citizen / Super Citoyen
  • 1338 Views
  • 17 replies
  • 0 Bravos

switch to rogers

hi, i had public mobile before and was on auto pay. but now i just switched to rogers. and had the phone number taking with me to rogers. so i kept my number the same. and now i'm just trying to log back into public moblie account to make sure my aut...

kky by • Great Neighbour / Super Voisin
  • 647 Views
  • 4 replies
  • 0 Bravos

phone suddenly stopped working

I have two problems: 1) Last night, after working for 2 years, my phone stopped working. Says "no SIM card. Emergency Services only". Data does not work, wifi does. No warning about being out of minutes etc. (which is doubtful anyway). Potentially, i...

thymewalker by • Good Citizen / Bon Citoyen
  • 676 Views
  • 5 replies
  • 0 Bravos

traveling from Canada to the United States

We are traveling from Canada into the United States - I have a monthly plan - do I need to worry about roaming charges?  I don't even know what roaming charges are and why one gets charged with them.  We use our phone as a PHONE - phone calls - that'...

KAT56 by • Good Citizen / Bon Citoyen
  • 1312 Views
  • 14 replies
  • 1 Bravos

Bought add on but can't use it!

Hi I bought the 400 min international calls add on but I cant call, it says no talk in my plan even though i already paid for it and it shows up on my account

mmayyash by • Great Neighbour / Super Voisin
  • 661 Views
  • 9 replies
  • 0 Bravos

My phone is not active.

I'm trying to add minutes to my phone but it's saying that my phone is on active what do I do to reactivate my phone so I can talk

iPhone X data connection issues

I am unable to connect to mobile data on iPhone X.  I get the error “could not activate cellular data network”. 

Raghu49866 by • Great Neighbour / Super Voisin
  • 563 Views
  • 2 replies
  • 0 Bravos

Resolved! Voicemail

I have a voicemail (the symbol is showing on my screen) but I can't access it.  It says my voicemail number (hold down 1 usually) says it isn't assigned.  It used to be.  Has anyone come across this problem? 

Sgehmke11 by • Good Citizen / Bon Citoyen
  • 831 Views
  • 3 replies
  • 0 Bravos

Activation

Hi,I was trying to activate a SIM for my daughter but something went wrong ar he end when I provided payment details. Now when I am trying again I am uable to port her number and her account on the previus provider was closed so she has no service. C...

igrisaru by • Great Neighbour / Super Voisin
  • 521 Views
  • 3 replies
  • 0 Bravos

Account suspended

Hi,It’s has been 4 days,  I wrote to moderator  about my account has been suspended due to insufficient funds. I was set up for automatic pay so They didn’t answer at all.No resolve... no call .. no text..  

Thanhhoaphan by • Good Citizen / Bon Citoyen
  • 710 Views
  • 4 replies
  • 0 Bravos

Account suspended

So my account has been suspended due to insufficient funds, however, i'm set up for automatic pay on my credit card. I got a new credit card (with the same card number, just a new expiry date) because my card expired. Anyway, changed that and tried t...

mamabear23 by • Good Citizen / Bon Citoyen
  • 1015 Views
  • 9 replies
  • 0 Bravos

Resolved! PRE PAID VOUCHER

I bought a voucher from Walmart, the transaction was successful.  When I entered the PIN I got a message saying the voucher was invalid.   Who is responsible for fixing the problem?   Walmart or Public Mobile?

alba4ever by • Good Citizen / Bon Citoyen
  • 1099 Views
  • 5 replies
  • 0 Bravos

talk in US

I buy add-on talk in US but it still does not work.Please tell me how Iong I need to wait until it work?

wyru0730 by • Great Neighbour / Super Voisin
  • 538 Views
  • 4 replies
  • 0 Bravos

NO Cell Service and mod response errors & delays

Hi there, I have been without any Cell service since last Thursday -  5 days now and have tried removing the sim, shutting the phone down, and also recording it as lost/stolen, rebooting etc and nothing is working. I sent a message for help to a mod ...

Samsung sgh-a667t not receiving MMS

Hey everyone. Im currently downgraded to a samsung sgh-a667t slide phone. Everything is working fine for the most part aside from picture texts. Does anyone know the issue? I’m pretty certain it’s an APN but I’m not sure how to go about fixing the se...

Meaney709 by • Good Citizen / Bon Citoyen
  • 875 Views
  • 4 replies
  • 0 Bravos

Resolved! No Service

Been with Public Mobile for 2 yrs. suddenly I can’t connect to their network. Data bar just says ‘No Service’ or ‘Searching’. Tried turning Airplane mode on and off. Tried taking SIM card out and back in. Tried contacting mods more than 24hrs ago, no...

The-Beev by • Great Neighbour / Super Voisin
  • 2125 Views
  • 24 replies
  • 0 Bravos

Resolved! invalid sim when registering

Can someone please help me?  I got through most of the activation / set up and then the site said there was an error and directed me back to page one.. and now  my sim is invalid.  I got as far as selecting the phone number but didn't actually  pay b...

pheebs1234 by • Great Neighbour / Super Voisin
  • 963 Views
  • 4 replies
  • 0 Bravos

Resolved! No data service

I got a different phone, lg g6. It used to be Verizon but I supposed to be unlocked. I set it up and it worked for 3 days. Starting Yesterday, my data always says I am offline sometimes my texts work but no matter what i try, i have no data anywhere ...

christyj4 by • Good Citizen / Bon Citoyen
  • 1937 Views
  • 26 replies
  • 0 Bravos

Paid for plan no service

My plan is 30-day plan $10. I paid the plan fee and activated it. After 3 days of use, I was suspended again, showing the arrears. This is my delivery record, why is the arrears displayed.                                                      Date Tra...

fengshop by • Great Neighbour / Super Voisin
  • 827 Views
  • 10 replies
  • 0 Bravos

Resolved! Re: Phone Number Changed On Its Own

Help!  My number changed after a quick trip down to the US.  Now my other number isn't working.  Help this is a business number

Steedclan by • Good Citizen / Bon Citoyen
  • 2667 Views
  • 17 replies
  • 0 Bravos
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