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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Porting Out Number

Hello, My mother is looking into joining public mobile, although she wants to keep her old number.. Since Public Mobile does not have a call center, we were wondering how she could port out her number to her new public mobile account when she makes o...

invalid sim

Hi there,I can't registered the sim I bought few hours ago. I have "invalid sim" message. So no text, no calls.Thank you for your time

Resolved! Loyalty reward

I am not getting my $1 discount for being a member over 1yr , does anyone know why?

Cant call out

We changed my wifes plan from 50 to 40 and she gets data and internet but cant call out or receive calls, how come

Resolved! Data usage

Just heard someone saying public mobile data usage leakage. they have same amount of time spend on the internet, always left over from other company, but seems that using faster with public mobile. Understand that public mobile is small company and c...

Resolved! Porting from Koodo Prepaid

I have been searching the threads about porting from Koodo Prepaid and most of what I've seen suggests I must contact a moderator to complete the port. My Koodo plan expires tomorrow. Is that enough time to complete the port or am I best to wait un...

How to deactivate public mobile.

My plan expires on February. How do I switch without getting charged for next month

Resolved! How can I make 20$ a month in the community?

mixed up phone numbers

Hello I accidentally ported my wifes phone number to my phone when trying to port her old koodo number to her new PM account. I need my old number back! can you help???

Resolved! How can I change my username in 'community'

How can I change my username in 'community' - thanks!

Resolved! Talk Add-Ons

Hi, I'm curious how exactly Talk Add-Ons work in regards to the tiers available. We got 400 minutes LD to X amount of countries for $15We got 500 minutes Canada-Wide for $5(Going off by memory.) I have 400 minutes LD gifted to me by Public Mobile for...

Happy to have switched from Virgin....

Just switched providers, all through self serve. Very easy.

Resolved! US Data add on

I'm traveling to the US and already have a canadian public mobile plan that includes data. Can I use the data currently in my candaina plan when roaming in the US or do I need to purchase separate data?

Resolved! Travelling to The US for 2 mths

When do I buy my Add On and are there any add ons that are longer than 10 days Also can I reduce my normal plan to a lower cost plan (eg. $15) while I am away at the same time

Resolved! No service

I dropped my phone (not hard at all) and now for some reason it's saying No Service. I reinserted the SIM card, and tried shutting it off and on but nothing works. Any suggestions?

International texting?

I am new to public mobile like very new. I live in Canada. For international texting does this include local texting. If you are in Canada it is unlimited texting. Or is that an add-on?

Spike in telemarketing immediately after I became a Public Mobile customer?

Has anyone had this experience? I became a Public Mobile subscriber not even a week now and I've experienced an immediate spike in telemarketing calls. Multiple calls per day from Ontario (I'm in Alberta). I did a reverse search on one of the numbers...

Resolved! Porting request

Hello i would like to request my porting number to change to another carrier.Reason? . if i dont pay the on time, my line gets cut the very next day, i cannot receive calls or sms. Other companies dont to that.

My Account Site is down

I am unable to get to the login screen for my account. https://selfserve.publicmobile.ca/Is there a specific website support that we can contact?Is there another link that we can go to to access our account?

Resolved! Cannot access self serve webpage

I cannot even get to the login page for self serve, it's blank everytime I try to load the webpage: https://selfserve.publicmobile.ca/ I've tried Chrome and Internet Explorer. Is there another way to access Self Serve? I am trying to get a copy of my...

I have a question to ask

For the Easyfone A4 Prime, I am unable to connect this to the internet, as I need to get the GPS and App Pinnie Talkie to work Does anyone know how to get instructions on apn edit for the Easyfone A4 Prime?

Resolved! Reception on Lake Nipissing ?

My mother in law wants to switch to PM , but needs to make sure she can make / receive emergency calls from her location on the lake . Can the community offer some insight..

My own caller ID shows as unknown - how to change that?

Although it is activated in my phone's settings, my caller ID/number does not show when I call others. How do I change that?Often times people do not answer my calls or their spam filter does not let me call them due to my hidden number. Thank you fo...

Resolved! Plan Expired - Due to Insufficient Funds on Auto Pay

Due to having not enough Funds in my account when my bill was due, my account was suspended, I just made a payment to reactivate my account .. but now it says my plan is "Expired" ... What does this mean? I currently am still able to make phone calls...

Resolved! Can not change area code and save my number

Hi !I moved from NB to AL .I need to have a local phone number ,how I can change area code (321) to Alberta area code and save my number .I changed address in my profile .Code did not change.Transfer number works only with other providers.When I trie...

US Roaming

Hey there, I was in the states recently and bought some US Data add on. It ran out in 15 minutes and I wasn't even using it. Has this happened to anyone else? I would like to be reimbursed for it but can't figure out how to contact Public Mobile dir...

Resolved! [Temporarily solved for now] How can I continue to use your services if I can not pay you ?

Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose ...

Reset phone

Can't get txt from public or the code to let nevreceive texts or calls van someone happyI'm getting annoyed, 0lease help

My rewards issues

Hi there, I have opted for public mobile plan on December and there was a deal going $10 off for 6 months. My plan is $35 but when I made a payment of $25 it says amount due is $10. I am not sure what to do with this. Please help me why am I not gett...

Resolved! Can't use my data

I renewed my plan at the start of January and although I have all my data available I cannot use any of it. My phone simply says I have no internet connection when I attempt to do something. My APN is correct and I've tried reseting my phone. When I...

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