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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Oh no! It looks like something went wrong when entering new Sim card Number

Hello! I'm changing my wife's phone sim card - the original phone / sim card was lost in a house fire Friday night... These are crazy days. I have no problem finding the menu selection but when I enter the new number I get this message: Oh no!It loo...

New and unlocked Sky Platinum 4b, SIM not working

Hi,I can't get my Sky Platinum 4b run with my public mobile sim card.I tried all the usual things, restarting the phone, changing network settings from automatic to manual and back, enabling and disabling flight mode... but it does not recognize the ...

Resolved! Can't reset password or log in

Tried to reset the password, says I'm locked out and to contact support, yet there's no phone number or live chat...great service. Tried to lower my plan and was unable to sign in or get my account fixed and but still got charged again for the plan I...

Resolved! Viewing available plans

Hello,I have been trying to view available plans for a very long long time. When I click on plans I get revolving cartoon characters and nothing else. This is reminding me of all my horrific Apple experiences

Plan expired can not verify credit card information.. what now?

Resolved! Plan expired can not verify credit card information.. what now?

My credit card expired, I tried to update credit card information. Now it wont accept any credit card I try to add to make a payment! What can I do? this is ridiculous! I've never had so much trouble trying to give money! lol

Help regarding transferring my number from Bell mobility to Public mobile

Resolved! Help regarding transferring my number from Bell mobility to Public mobile

Hello team, I would like to port my number from Bell to public mobile can you please guide me with the process. I have all the information regarding the account number, PIN, and phone number. Thank you, Akshay

Resolved! Number seems to be ported but still active on old provider

I set up my Public Mobile account yesterday and ported my number from Bell. Everything seems to have worked - the sim card is working, I can make calls on Public Mobile and the phone number listed on my account details is the one that I have ported. ...

Resolved! How do I get promo emails?

Hello PM community! I was recently made aware of the holiday gifts promo by a family member who happened to see it on the website. However, another friend who's a PM member already said she was notified of the promo by email. I'm a PM member myself, ...

Resolved! credit card payment error

Got these text messages:"We tried to process your Auitopay renewal but something went wrong""Ensure that your credit card details and billing address are correct" I haven't changed the credit card, but it was renewed. When I look on the Payment tab, ...

Resolved! Pm community contest

How do I enter the community contest. I already entered the pm contest but can’t find the other one

No service - please help

Resolved! Pause service

Hello, I am on Autopay,how do we suspend service as we ago away for the Winter.Thanks

Resolved! Unable to access voicemail

Hi, I am a new community member here . Just activated my SIM card a couple days ago. Just wondering why I can't access my voicemail. I reset the passcode, but when I try to access a voice message the call doesn't go through and the screen messages ...

Phone calls

I have 200 mins Canada wide plan ,etc,etc. But I am unable to make a phone call anywhere as I keep being told that I don’t have a long distance add -on. Please help ; I don’t understand this. xxxxxxxxxxxxxxxxxxxx. My wife’s phone is okay! edited b...

Resolved! Billing date

When i started with you my billing date was the 25th now it's slowly month by month down to the 19th...wth..why?

Resolved! I could not receive the CIBC verification code, such massage was blocked

Hi Public mobile customer staff, I can not receive the verification code from my bank CIBC, and was told my such message service might blocked by public mobile, this is urgent, please check and resolve it, appreciated

Community Spirit Challenge!! (think about pie)

Already have a Christmas contest going https://productioncommunity.publicmobile.ca/t5/Announcements/Community-Holiday-Contest/m-p/628513/highlight/true#M46673

Resolved! "Long distance charges may apply" ???

I went to make a long distance call and got this message: "Long distance Charges my apply". Does it always say that when you call long distance? I'm new but my plan is supposed to have unlimited calling in Canada?? Is ha not the case, or why this me...

Resolved! $ to data

Put more data in my phone from money in my account

Pixel 3 has "no service"

My Pixel 3 has no service with Public Mobile.I have tested two different SIMs. Same SIM that does not work in my Pixel 3 does work on a Samsung phone.Pixel 3 is listed as compatible by Public Mobile. Bands specs are also compatible.In the APN setting...

payment

I changed my billing address and now i can not make my payment

I ordered a sim card a few weeks ago, and I still haven't received it.

I ordered a sim card a few weeks ago, and I still haven't received it. It's been more than 7 days, and still waiting.

Resolved! Login

Hello, my acct got logout. Cannot reset pswd, security question failed.

Resolved! CREDIT CARD charge was too much

Topped my account using a credit card for $50.00 Statement received shows 56.50. Why is there an additional $6.50 that I didn't authorize?

My phone number is not working

Resolved! How long unread SMS remain in PM Server?

Hi, I have been out of Canada without roaming (since I´m in Costa Rica). Does anyone know for how long will Public Mobile hold all my unread SMS before I come back? Thx!

Resolved! Holiday Add On

Merry Christmas everyone! Just have a question for the free add ons. The 500 minute calling and 2G of data, is that only for the month of December or does that stay on our plan now? Thanks, Kristen

Resolved! How do I change my email address on my account?

How do I change my email address on my account?

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