Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
heywanted to cancel my phone subscription as ive switched to another provider. I cant access my account or change the password. it says the emai is not recognized. for some reason I can log into the communities though? any help how to get back into t...
I was trying to see if I could recieve text when out of wifi range and sent a test message to my public mobile phone and didnt recive it. I have basic $15 plan but says included international texting? Please help!
I'm not sure whether this is the place to put this so bear with me if it's not. I am looking for a way to add a second phone with a plan to my account profile. Is this possible? It would be a phone for my daughter but my payment. I would just rather...
I'm out of data and my Payment Due Date is August 27. I'm set to Autobill.What time exactly does payment come out and my renewed data coverage begin? I'll be on the road that morning and need data (not going to top up so close to my plan renewal)
On 14 Aug, I went to my local Walmart store with a friend to help him subscribe to the $15/month plan with Public Mobile. I gave my referral number to the Walmart employee and he said that he would set things up things for us in no time. My friend ...
I ported from Shaw but cant receive text or calls. No response even after messaging multiple agents. I want to quit the service now. I cant do that if my incoming text doesn't work!
I'm stuck with Simon but the text page is shifted 25% to 33% to the left rendering the first third of the response being unreadable. So this makes communication unreadable. I still i don't have the use of my phone, My phone number was not transferred...
Hi,I've purchased 300 International Long Distance Minutes for $15 last week but when I try to call a french number, an automatic message told me that I've spent all my minutes and I need to purchase some more.I can see now that I have $15 additional ...
Hey, trying to set up a flip phone with PM and the model number isn't in the compatibility list - does anyone know if it still could be compatible? It's a flip phone. LG C441Thanks!
I went through responses to this question and tried everything, the solution was not forthcoming. I went to the payment page, had the option of "remove credit card" and "update/amend credit card". I put in all the new credit card information and I ...
I think I boned myself thinking a number I call a lot would be long distance, it's an hour and a half away drive time but the number counts towards my 100 talk minutes. This is no good to me as I just bought 500 long distance minutes, who am I suppo...
Hi there,My plan with 5GB of data renewed today. This evening I recieved a text to say I've used 75% of my data. However, when checking my data usage I have only used 526 MB of the 5120MB limit.Any ideas what could be happening/why it is saying I hav...
Few days ago I transfered from Bell to Public Mobile. Now I can no longer receive any calls (I still receive messages and can still call others). Does anyone know what may be wrong?
Due to a family crisis we are having to make a 2 week trip to the US beginning next Wednesday. Is there a way to purchase Addons for texting, US long distance and a data plan that starts next Wednesday? Also can we not purchase a plan that lasts for ...
My plan expired today and I am unable to make a payment. my phone has been cut off
I changed my number today as I moved provinces. I've waited over 2 hours, and now my new phone number and my old phone number aren't working. My phone still detects my number as the old number. I tried a different phone, and also old number.
I am not able to submit a support ticket. I am constantly receiving the following error message: I have changed the browser from Firefox to Chrome, I used incognito window too, No luck.Please help!
My credit card was expired and I forgot my password I need to renew my password
My online account is suspended and my phone has no service. Please help
When I signed up on May 29th 2021, I used my wife's referral code. I have not yet received the one time $10 credit nor has my wife received the $1/month credit for referring me. How do I get this resolved?
Hi,My monthly data have been fully consumed and no longer available for use.There is also 2.5GB of free add-on DATA available in my account.I think data should automatically go to add-on data, right?But now my data cannot be used. Thanks, Kim
Plan details is blank and change plan page has blank "current plan" and no options in "new plan" section - just says "select from options above" but no options are displayed. Please change my plan.
Hello I have not received my Sim card it’s been almost a month and you have charged for the Sim card and I’m just waiting for it let me know how can I understand the situation. SD08: Moved from Beginner's Guide to Community. Title edited to match ...
Hi, my plan was set to renew today via autopay but it did not. Now the self serve portal says : "Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive you...
I activated a phone for my brother in another province I reset the password now I’m unable to login and am locked out of the account. Nothing suggested has worked I’m extremely frustrated with public mobile.
HelloFor a few months from now, every month, I receive a message which tells me that you didn't receive the payment. My setting is for an automatic payment, why this story is repeating every month???? I wish if you can be fixed and do not have this p...
