Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have the $15 plan. I'm able to make phone calls anywhere, but I can only send or recieve text messages if I'm connected to a wifi network. Please help. I have used all of the data on my plan for this month, is that correlated? How? Thanks
US roaming options for longer stays. Saw that roam mobility offers monthly and three month plans. They are on the expensive side but are an option if you need mobile service for an extended period of time.https://roammobility.com/monthly-plans
I clicked on the new promotion that gives $10 off for 8 months, and finished setting up my plan, but I'm still paying $40? How does this promotion work? Or is it not working for me right?
Hello been getting this all circuits busy every time I call my home voip.ms phone line. Only happens when I call this particular number. Been happening for two days any ideas?
I have a public mobile Sim card that is locked I need the PUK code to unlock it
I purchased two roaming add ons by mistake. How do I delete one of them?
What do i need to do to reactivate my account when my credit card information haven't changed?
Hi,Can someone here tell me how to synch your plans data coverage with your phone? I'm on the $15 monthly plan and it renews on February 3rd, 2020. My plan started on January 4th, 2020. I have currently used 28mb of data. However, when I check my...
data has to be turned on to be able to receive and send pictures, just wondering if they consume data, what happens if my 250M data used up?am I able to use MMS? otherwise, it is not unlimited... we have both android phone and Iphone. thank you.
Hi all! Newbie ( I think ? ) here. On final page of online sim card Activation when submitting required info an ‘Error’ alert appeared requesting I log in again. Assuming activation of sim card failed I tried submitting info again with the reply: ‘ Y...
For the past couple of days I've been trying to figure out what has been going on in one of my two accounts in regards to its renewal date. Please note the accounts renew two days apart. The problems started in December but for reference of two n...
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Hi, there is a current promotio of 5$ off for 8 months, so I ordered my sim card and activated my account today. However, the plan still shows up as 15$/month, and not 10$/month. I know it said that it will take 30 days for the first rebate to be cre...
Anyone I cant seem to port my Koodo Prepaid number to my new PM account. I keep getting an error that my number is not available for porting. Help please.
I tried to check coverage on map or find retail store but the message was about technical problems. Please advise do you cover Deline in northwest territories?
***EDIT***My daughter's phone is now hooked up to Public Mobile. Thanks for your help, everyone!**************************Original Message:I've been with Public Mobile for quite some time now. I'm hooking up my daughter's phone and there's been issue...
(all times Pacific PST) About 1045pm Jan31 I completed the PM account setup and porting from a regular postpaid Koodo account, however now 19 hours later (5pm Feb 1) my iPhone 8 doesn't yet work on PM, when I try to make a call I just hear 3 short be...
new account, only can make outgoing call, but when someone call me , it said can't complete the call, ask check the number and call again, I restart the phone, but it still doesn't work
I registered the account on Jan28, but was charged $16.95, I think should be 15-5-2=$8, am I right?
I referred my mom last week..I recieved the $1 off my bill. but she didnt recieve the $10 off her bill..
I am an existing custumer and I changed my plan 4 days ago but the new plan is not working. Why?
I already have apple ID but unlocked nowHow can I solve it??
A friend is almost out of data with ~5 days to go. I don't think there's a "renew early" option so I'm suggesting an immediate switch to a better plan, then schedule a return to original plan (still offered) effective on following billing date. Site ...
Do vouchers expire after purchase? Thank-you
I just got a SIM from a phone booth in the mall today Feb 01, 2020 and they didnt give me the $5 rebate. when i asked they told they cant and since my no was already ported by him, he said i do not have a choice. i am very upset about this. please le...
I think Public Mobile should have the carrier name as "Public" instead of "Public Mobile" like what Lucky Mobile has done (putting "Lucky" instead of "Lucky Mobile" in the status bar), and so that it is also not "Public M..." on iOS devices.Who else ...
MY sim is PUK locked. How do I get the code to unlokc it?
I have lost my phone including my SIM card. Can I activate a new card under my account online?
I was wondering if my plan says it expires Feb 3rd and to top up by 12:59 pm that day do I need to top up the 2nd at that time or actually the 3 Rd at that time?Thank you in advance!!
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