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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

paid for add-on twice by mistake

Can someone please tell me how I can get refunded for paying for an add-on twice by mistake.I purchased US-Roaming talke and text for 10 days for $15, but did it twice in a row as I did not see that it worked the first time. Now I see in my account ...

Resolved! Re: Beginner’s Guide to the Community

Is it possible to transfer the remaining mobile phone data traffic from each month to the next month

Resolved! Can not access my public mobile account

Hi i don't understand how i can have an email account with public mobile but no phone account give i gave a phone and make monthly payments to public mobile. Is there anyway i can get everything created and linked together so they all work? Or is th...

Resolved! Problems with voice and text messages

All of my incoming calls have suddenly started going directly to my voicemail although my phone is not showing that I have waiting voicemails. I am still able to make outgoing calls. In addition to this, I am unable to receive incoming texts although...

Resolved! Email

How can I change my email and can I have two numbers under one account?

Payment Systems Issues

I am trying to re-activate all my family’s plans. My mother’s plan changed and we never did it and when I attempt to top up, it says it is a $10 plan. Was $25, but was showing as $40. Would on,y let me top up $10. It says there is money there, bu...

Can't view plan details

"Oh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page."Logging in and out doesn't work.

Resolved! Broken back

I have an iPhone 8 with a glass back is it able to be repaired? if so would it be under warranty?

Changing providers

Resolved! Changing providers

I am already in the UK and I wish to port my number over, but I can't access SMS to verify my account... as I don't have service with PM(you) in the UK. Please help!

Resolved! Cant login to self serve

Registered my phone in store and used my daughters email. She already used it for her account. She had her self serve email changed so I could keep using the first one. When I sign in it says email doesn't exist and if I try to register it say accoun...

Texts

Resolved! Texts

I am not receiving text messages sent from South Africa.

Resolved! BlackBerry

What is happening with BlackBerry. New sim card and $20 towards a new phone is lame

Resolved! login disabled

I need some help, for some reason my login has been disabled.

sim card invalid

just went to walmart and got a sim card and phone number for a new activation. got home, card says invalid, tried calling phone number and someone answered it, so the phone number must belong to someone else. any ideas????????

Resolved! Overcharged

I have an auto payment setting and lately the system deducts overpayment of $226.00 instead of the original plan cost that I have assigned to. What to do to return the money to my bank account?

Resolved! Public Mobile connection on ferry from Vancouver (Tsawwassen) to Victoria (Swartz Bay)

Hopefully not too stupid of a question. For those who take the route from Tsawwassen to Swartz Bay frequently, how is the connection while sailing on the crossing? I am looking at the coverage map and I see that everything is fine after Galiano Islan...

Resolved! Can I use a cell phone brought from Lucky Mobile and use it with Public Mobile please?

Hi everyone,I need to replace my 7-yr old phone, trying to save $$$.I am thinking to either buy a cell phone from Lucky Mobile : ZTE Blade A3 LORBuy a prepaid phone from Koodo MobileCould I use them with Public Mobile net work please?Have you ever do...

Resolved! How to confirm that my email works?

TLDR: I'd like to confirm that the email I provided works because I never got a confirmation email of my new activation. I recently transferred over to Public Mobile and when I completed the activation process of creating my account, selecting a plan...

Data problem

I just got a new phone; Ulefone Note 11P. I checked my account, I have data. Phone works fine on wifi but not on data. Just says OFFLINE. Tried using the same APN settings as my old phone. Thanks!

Resolved! PM Membership Stats

As a new member I've noticed how frequently new members are welcomed into the community. Curious to find out the total PM membership + and - Possibly by month?Are those stats readily available?

Resolved! Payment problem

Good afternoon, I logged in today and tried to make a payment to top up my account. But I keep receiving that I already have enough funds, although my plan is suspended. Every time I try to go and check my plan tab I receive an error. Is anybody rece...

Resolved! Funds not loaded!

I've added funds via Xooms "Upload Pre-Paid Phone" however, my account still says suspended as not enough funds are available. I already have a credit of $10 plus I uploaded $35 via PayPals Xoom.I've contacted Xooms customer service and she verified ...

Resolved! PLEASE HEEELP

Ive tried to update my plan this morning for the $25 plan and instead you guys kept me the same plan I had before $15 charging me for the money I put to exchange the plan. Could you please fixed for me???

Resolved! Some website links are not functional; trying to change my base plan.

I'm trying to change my base plan.I go to "Change Plan" under the "Overview" tab, and it takes me to a page in which my current plan nor other plans are listed under their respected areas. The "Plan and Add-Ons" tab doesn't work at all for me. It tak...

Resolved! IPhone 12 Pro

Does IPhone 12 Pro work with Public Mobile

Trying to remove auto pay but can’t login to self serve

Hi, my phone was connected to my husbands profile and his email. We are both cancelling our accounts now because we’re moving. I’m trying now to ensure that auto pay is cancelled on my account because he’s already removed auto pay.how can I do this?

Resolved! Forgot to click "apply" on promo code to get 2gig data extra when setting up acounnt for first time

Hi everyone, I am a new Public Mobile member and when I signed up I entered the promo code to get 2gig of bonus data to my account but I did not notice I had to click "apply" to apply the code, I assumed since I entered it everything was ok. I only ...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

paid for add-on twice by mistake

Resolved! Re: Beginner’s Guide to the Community

Resolved! Can not access my public mobile account

Resolved! Problems with voice and text messages

Resolved! Email

Payment Systems Issues

Can't view plan details

Resolved! Broken back

Changing providers

Resolved! Changing providers

Resolved! Cant login to self serve

Texts

Resolved! Texts

Resolved! BlackBerry

Resolved! login disabled

sim card invalid

Resolved! Overcharged

Resolved! Public Mobile connection on ferry from Vancouver (Tsawwassen) to Victoria (Swartz Bay)

Resolved! Can I use a cell phone brought from Lucky Mobile and use it with Public Mobile please?

Resolved! How to confirm that my email works?

Data problem

Data problem

Resolved! PM Membership Stats

Resolved! Payment problem

Resolved! Funds not loaded!

Resolved! PLEASE HEEELP

Resolved! Some website links are not functional; trying to change my base plan.

Resolved! IPhone 12 Pro

Trying to remove auto pay but can’t login to self serve

Resolved! Forgot to click "apply" on promo code to get 2gig data extra when setting up acounnt for first time

Re: Got A New Cell Phone...Why Am I Still being Wa...

Re-provisioning?

-- Credit card

Limited to no Internet on Pixel 10 Pro

carrier has temporarily disabled mobile data