FR
Help
Get Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Register now!

Forum Posts

Ask a question

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 68081 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 71855 Views
  • 180 replies
  • 32 Bravos

Resolved! Buying a phone on line

I'm trying to buy a phone (in "shop"). when I click on "check out", it asks me to create an account (assuming most people are buying a phone along with a sim card), but also says to enter email & password if "already have an account".I've done this 5...

chattyCathy by • Good Citizen / Bon Citoyen
  • 2124 Views
  • 10 replies
  • 0 Bravos

Resolved! Holiday Promotion add-ons

Can someone please clarify something I heard regarding the holiday promotion, free add-on of US minutes plus 2G of data?I've read where people were wondering why the add-ons are no longer appearing on their accounts, with the answers stating that aft...

chattyCathy by • Good Citizen / Bon Citoyen
  • 1585 Views
  • 5 replies
  • 1 Bravos

Talk not included

Hi, My plan says "100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes", but when I try to call I am told Talk is not included?! And that  must change my plan to Talk. What is this about? Thanks

SimonaConeva by • Great Neighbour / Super Voisin
  • 2212 Views
  • 13 replies
  • 0 Bravos

Receiving SIM Card

Hi, I ordered my SIM card a week ago and still have not received it. On my order it says it has been fulfilled but I have not received it yet. What should I be doing?

akbarmaria by • Great Neighbour / Super Voisin
  • 1269 Views
  • 5 replies
  • 0 Bravos

Robo Callers and Spam Callers

I have been experiencing this issue with Robo Callers and Spam Callers on my Public Mobile number.  Very frustrating!!  I haven’t been able to block calls because there are always different numbers. I am using Public Mobile service for 2 months and I...

leo_bl by • Good Citizen / Bon Citoyen
  • 1916 Views
  • 9 replies
  • 0 Bravos

Picture fail to send

HelloDoes anyone know why I keep getting a failed to send message when I try to send a picture to non iPhone people? Sometimes they get the picture and sometimes they don't. This just started about 2 weeks ago...

Sharon4 by • Good Citizen / Bon Citoyen
  • 2752 Views
  • 12 replies
  • 0 Bravos

Sons calls getting sent to voicemail but not blocked

Hello my son is with Lucky Mobile up until the other day he could call all of a sudden he cant anymore the call rings once and goes straight to voicemail like its blocked or the phone is on DND other callers work. I had a tech at Bestbuy check out th...

Russellb by • Great Neighbour / Super Voisin
  • 1160 Views
  • 3 replies
  • 0 Bravos

Resolved! Phone Charger

I recently purchased an IPhone 8 but received the wrong charger.

MPelley by • Great Neighbour / Super Voisin
  • 1113 Views
  • 4 replies
  • 0 Bravos

Resolved! 2 phones

I have 2 phones but only 1 account is showing up. If i go to register the second phone it says it is already registered. I need the account number for the second phone. How can I find it?

Murdog1 by • Great Neighbour / Super Voisin
  • 1218 Views
  • 4 replies
  • 0 Bravos

Resolved! robo calls

I am getting hammered with robo calls the last 2 days. They ring once and then hang up.Never the same #, 373 prefix. Then eg. 241 31 049. Appears to be some random phone numbers. Turned my phone off. What is going on ??Cheers Ken

KLMcD by • Great Neighbour / Super Voisin
  • 1703 Views
  • 6 replies
  • 0 Bravos

Resolved! referal rewards

Hi I have refered a someone to public mobile and they mentioned the activation page does not seem to have a field to input a referral code

BKISSR by • Great Neighbour / Super Voisin
  • 1900 Views
  • 9 replies
  • 0 Bravos

Resolved! $50 plan advertises US calling but my account says province-wide

I am a new customer and switched cell phone companies because the public mobile plan advertised that US calling was included. When I login to my account it says province-wide.When I try to call my friend in the states a recording comes on that says i...

Sue74 by • Great Neighbour / Super Voisin
  • 1469 Views
  • 6 replies
  • 0 Bravos

Resolved! Self serve account, without text message

I purchased a prepaid SIM card for my mom. I would like to create a self serve account but it requires me to input the 6 digit code from a text message. My mom is in the hospital and she doesn’t know how to check text messages (it’s the first time sh...

Julia27 by • Great Neighbour / Super Voisin
  • 2068 Views
  • 11 replies
  • 0 Bravos

Public mobile voucher.

Hi, I had been sold the wrong service provider voucher at my local supermarket. They would not refund the item as they stated they would not be able to check if it had been used or not. Would I be able to get a refund from public mobile directly?

leonardtejada by • Great Neighbour / Super Voisin
  • 1761 Views
  • 7 replies
  • 0 Bravos

Public Mobile marketing. Does anyone else find this weird?

Got a recent email from Public Mobile talking up the use of Telus Health and "Virtual Health".  Ever tried "Virtual Health" at 3G speeds?  Definitely a non-starter.   So what does the email mean.1.  Telus are unaware of the limitations of Public Mobi...

zulu53 by • Good Citizen / Bon Citoyen
  • 1976 Views
  • 7 replies
  • 2 Bravos

Resolved! Email Change

I cannot access the email my public mobile account was signed up with, I now have a new account and I need to update it within my file. How can I do that?

Anbaia by • Great Neighbour / Super Voisin
  • 1350 Views
  • 3 replies
  • 1 Bravos

Resolved! Samsung Galaxy A11

Is this phone Galaxy A11 compatible with Public Mobile i'm thinking of buying as my current phone has touchscreen issues  

kayakjock by • Good Citizen / Bon Citoyen
  • 2071 Views
  • 5 replies
  • 0 Bravos

New account

Hi i have just switch to Public mobile, i wonder how long to get the new sim card works? It's been about two hours still can not text nor call. Please help. Thank you!

pmangaluz by • Great Neighbour / Super Voisin
  • 1928 Views
  • 9 replies
  • 0 Bravos

Resolved! Unconditional call forwarding configuration fails

1) I'm following the instructions to set up call forwarding on https://www.publicmobile.ca/en/bc/get-help/articles/call-forwarding2) I have a Public Mobile unlimited Canada-wide minutes plan.3) From the voicemail main menu, keying in this sequence re...

vilnius by • Great Neighbour / Super Voisin
  • 1600 Views
  • 4 replies
  • 1 Bravos
Labels
Top Contributors
View More
Copyright © 2026 Khoros, LLC
Need Help? Let's chat.