Community

Resolved! Saving Community Chats

Hello community fellows ! I am wondering if there is a way to save chats that I find valuable so I can use as a reference when needed at a later time?? Merci !

Resolved! Payment

Can you pay your phone bill over the phone?

Resolved! Can I call my mom's public mobile cell phone from the US?

Hello!  My mother has a public mobile cell phone. Her plan has unlimited provincial talk (New Brunswick) with unlimited international text (as I live in the US).My mother will be in Nova Scotia this weekend. Will I still be able to call her phone fro...

Resolved! International Long Distance Add-On

Hi everyone, I have just added a $15 add-on to place an international phone call from Canada to Australia. I can see it on my account although I am still unable to make the phone call via my mobile. Can anyone help me understand why? Is it possibly o...

Resolved! Can I renew the same plan in the middle of the cycle for more data?

Hi there, I ran out of data in the middle of my plan. It seems like I can "change" to the same existing plan. Will this renew my data after paying for a new start date?

Resolved! Wrong sim card size

I accidentally purchased the wrong size of sim card, and already activated it and switched providers. Can I buy a new one and just switch over the existing information?

Resolved! PUK

I need the PUK for iPhone 11 to unlock my phone 

Resolved! i lost my phone how can i stop/cancel the service till i get my new phone

Resolved! Undo Last Transaction

I accidently added 25$ amount for next month but Next month I want to Port my number to different Cellular So is it possible that i can get back those 25$ or to transfer them anywhere else?or undo last transaction

Resolved! automatic pay showing visa as a purchased

Hello there, I had a problem with my visa not giving me a rebate on my payments, visa said that my payments showed a purchased instead of re-occurring bill and this is the reason why I did not get the rebate. Can anyone tell me how to make my payment...

Resolved! Not receiving SMS

My phone number was transferred from Lucky Mobile 2 weeks ago. The chat bot said its normal to experience delays with the service. However im still not able to receive any SMSs. 0 - Can a moderator help me solve the issue ASAP?1- How do I submit a te...

Resolved! Activate SIM at a future date?

My current mobile plan expires 1 1/2 months from now. Can I register the Public Mobile SIM somewhere during the registration process to set the porting and activation of the future date?

Resolved! phone number

I was suppose to retain my phone number from my previous provider but was assigned a new number instead, how do we fix that?

Resolved! Unable to change my plan

Hi, I`ve used up all my data. In the past I was able to click on `"change plan", choose my new plan (same as I already had), click on "change now", and my plan would be effective as of now. However, today, it deosn't work, when I try to do that, it s...

Resolved! Messages

How do I find the messages I was exchanging with a moderator over the last few days? Hope I can find answers to this question!

Resolved! Public mobile not registering my payments

My auto paycame off my cc on the 10th and I've also prepaid $30 on the 12th when it told me my plan expired. I've paud triple this month and have the credit card bill to prove it but my service is STILL suspended. I can't afford to pay anymore please...

Resolved! Is there any phone device plan that the PM is offering ?

Like Rogers, a free IPhone 11Pro, 64 GB, 0 down payment, $110/month  anything in PM , thanks.