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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How do you control what e-mails you receive

How do you control what e-mails you receive, example: i entered merrier Community contest and now my e-mail inbox is overflowing.

Resolved! Where are all the 4G LTE plans?

It seems that all plans that include voice are now 3G. What happened to the all the 4G LTE plans that were there previously?

Retrieve email used for PM Self-Serve.

Hi, I forgot the email I used for my dad's account and was wondering if I could retrieve using his phone number. Thanks,Janujan G.

Resolved! Talk add-ons

how many minutes talk I could use if I purchase the long distance add-ons ($10) based on my $15/month plan

Resolved! Holiday giveaway adds-on

Just got the holiday giveaway adds-on (1GB free data and 400 min international call) in my account.1. Will these adds-on be automatically activate after I finish using my plan data and talk minutes within 30 days? I have the $25 plan.2. if I answer c...

Locked out of my account, cannot log into self-serve

Can a moderator help me reset my account so that I am not locked out? Also, I need to pay my bill but it is not letting me so help with that is also appreciated. Thank you.

Call/text issues after phone number change

Hello all,I am currently working with a moderator on this but was wondering if anybody else has experienced this and has any suggestions on what I can do while waiting for a response.I got my number changed yesterday since I recently got scammed. I d...

Black Friday deal

I signed up for the Black Friday deal which included the bonus data on the $35 plan but its not showing on my account, does anyone know when this will show on the self serve page?

No service after topping up

I topped up my account but now I can't use my line. What is Debit Charge? The payment went through but I later saw that $8 was deducted as Debit Charge, which reduced my prepaid amount on my account. What is Debit Charge?

Resolved! no service

My renewal was last night but it did not take my payment only applied my rewards. Payment history shows the plan charge of $10 applied but not my $10 promo or the $30 other part of my plan charge. Overview says $0 owing and next payment due Jan 3rd 2...

Black Friday add on

i Received the Black Friday 5 gig add on and am wondering is it is a one month add on or will it continue as long as I continue with autopay???

Puk

My phones locked need puk number

Dats use doesn't line up

Hi! My data use when I go into usage looks like 4 mB but when I look at data use on the main screen it's 10 MB. Why?

Resolved! Why do I need cellular on to text?

Hi! When I turn off my cellular and wifi my phone won't send texts or receive texts. Why? I'm concerned about this as I am on the $15 plan and I'm using too much data texting.Thanks!

Resolved! Dropped calls.

Hello, I'm into my 3rd month of public mobile. It's going well my only issue I'm having is the issue of so many dropped calls when I'm in Michigan and the USA. I have the roaming and data pkg in canada and the USA. Is there a solution to this. cheer...

Resolved! is there any way to call a us phone number?

Hi, everyoneI just got a question, is there any way to call a us phone number? thank you

Add-ons

I was wondering if public mobile has long distance calling to the uk?

My accidental visa top up of $120 has disappeared

Last May I was trying to topUp my account to add US data and text while I was travelling to States. Needless to say I messed up and had done it wrong and added $120 on my account. I have auto visa payment. I’ve had that balance sitting in my account ...

Resolved! Live near US boarder service problems

Hi , I am wondering if anyone else is in a boarder town and finds public's service goes in and out constantly while home? I miss calls often and texts won't send for up to an hour . Besides moving ...haha ...anyone know of any tips to help with my s...

Resolved! Upgrading plan (for my husband's cell)

Hi there, I used to be Public customer. I might come back. My question is I manage all the cell phone needs for my husband. He is on Public. We forgot his password and not sure if he has a Username. We asked public to send us password but he nev...

Resolved! I want it to show as TELUS, not public mobile

I am using an iPhone and I am with public mobile. AT the top left corner it says TELUS for a few seconds but then after it says public mobile. I wanted to stay at TELUS. can someone plz help me

Resolved! Holiday gifta

Hey I am an existing customer and I'm not being able to claim my free 1 GB add-on could someone activate it the free 1GB addon for me

Resolved! Changed number, now both numbers are "not in service"

Hi everyone! Hope someone here can help me with this issue. I just activated a new SIM, everything was good. However, I changed my mind and attemped to change to a new number. Was able to do that with SelfServe. The page showed successful message. No...

Resolved! Data overage does texting & calling continue?

I have the $15 plan with autopay which gives 250mb free data. If I use the data up prior to the 30 days, does texting and calling still work?

Resolved! New customer shorten rings to voicemail

How can I shorten the number of rings to 2 ringsThen voice mail picks up?

Resolved! How can I call the US or China based on a $25 plan?

How can I call the US or China?And how can I make call when I travel to the two countries by using my public mobile#? Thanks.

Resolved! How can I make call or use data if already pass the limit of my plan?

If I'm on $15 plan, how can I go on to make call or use data after I exceed the voice or data limit under the plan? Thanks!

Resolved! Data Missing on the $25 Plan?

I'm on the $25 dollar plan with 500mb plus 500mb autopay. I had data up until about a month ago and it stopped working. I checked the self serve to see if I went over but the data usage section is blank. Any help is appreciated. Thanks.

Resolved! Why was I charged 28.45 by using 25 plan?

Why was I charged $28.45 while I'm at $25 plan? How can I see the bill for the exact charged amount？ Thanks!

Data

Been PM a little while now. For the first 2 moths or so I had my allocation of data and used it. Now all of a sudden I can't get on the internet with the cellular data although it appears to be available on my account. I have done their recommended t...

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