New account: Setup yesterday and the process did not work correctly

[wmccrack]

Public Mobile should be made aware that my phone did not create an APN when I subscribed to the $25 plan yesterday.

Luckily I also subscribed on my wife's phone which did set itself up properly. I was able to copy her APN details into mine which now works.

Please advise Public so this can be fixed for others.

[computergeek541]

---

@Triguy wrote:

You may need to setup the PM APN settings if you use data.

APN Settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

More info for particular devices:

https://apn-canada.gishan.net/en/apn/public-mobile

---

Fortunately, @wmccrack has already manually entered in working settings.

[computergeek541]

---

@wmccrack wrote:

Public Mobile should be made aware that my phone did not create an APN when I subscribed to the $25 plan yesterday.

Luckily I also subscribed on my wife's phone which did set itself up properly. I was able to copy her APN details into mine which now works.

Please advise Public so this can be fixed for others.

---

There's nothing to advice Public Mobile of. This is matter of the device manufactuer's software on the phone. Public Mobile doensn't control this. 

[Triguy]

You may need to setup the PM APN settings if you use data.

APN Settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

More info for particular devices:

https://apn-canada.gishan.net/en/apn/public-mobile

[kselmak]

Hi @wmccrack 

This does happen from time to time and lg seems to be affected the most

Really glad you managed to resolve it by yourself and you were willing to put in the time to share with others

Welcome to public mobile:)

[geopublic]

@wmccrack that's more of a device issue than a Public Mobile issue. In fact, because it's a common occurrence there is a help article on how to setup your APN.

https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone

[darlicious]

@wmccrack  It depends on the model of your phone...some will set up automatically others require you to add public mobiles APN manually. Others like the LG4 will require a network reset or a factory reset. It's a common occurrence when changing providers.