Can't access account I recently created to select my phone number - PLEASE HELP!
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12-31-2024 09:11 AM
Yesterday I created a new account for my son with his email adress and I paid for the first month of service. I got disconnected before I was able to complete the process and select the phone number for the new account.
Now, when trying to access the account, I am not receiving the code authentication at the email (gmail) I used to register. Now code is coming in so I can’t access my account.
I do have access to the email, just missing the code notification.
Can someone assist? I don’t want to have to start over and lose the sim card that I already used for the account or the monthly charge that I already paid.
FYI - I tried receiving a notification code at another gmail adress for the account I am using to write this message and it did not work either.
Can someone help me complete the registration process? Or cancel the account and refund the payment so I can start over?
I already sent 3 private messages to support agent but no one is answering back!
What should I do?
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12-31-2024 09:24 AM
@FrankTheTank1, Customer service hours are 9 a.m. to 10 p.m. eastern time so that's likely part of the delay in getting a response. Keep an eye out for your inbox (top right corner icon of an envelop). I had to message them yesterday for something and it took just over an hour to hear back from them but they will respond. If necessary you can try opening another ticket if you still haven't heard back in the next hour or so.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)
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