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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! transfer phone number

Hi I am trying to complete my activiation and when I put in my phone number to transfer it says it is not a canadian number even though it is. I am not with Koodo I'm currently with Virgin Mobile and when I try and chat with a live agent I just get ...

Help please

Good Afternoon,Switched my daughters phone and her number and plan did not transfer over. Let our subscription run out and just repaid and subscribed to a new plan but she does not have a SIM card. So she has a plan, but no SIM and her texting and ...

Resolved! Issues with the number transfer: Can't make/receive phone calls and messages

Hello, I recently switched to Public from Freedom. I followed all the steps for the number transfer and I can't get it to work. I made a ticket regarding the issue a couple of days ago and the response I got was the same exact step by step guides and...

locked account

Resolved! US roaming data/text not working

HelloI have not been able to use my add-on us roaming data/text. I have switched to T-Mobile and AT&T... but when try to call out message indicated my plan is not ... But in fact, I have paid for it. I tried with two different phones, the same... N...

locked account

Resolved! text messages in Europe?

Can I get text messages from eg. What's app while in Europe?

Resolved! New Registration Problems

Cannot Register . Error xxx

Resolved! Old $15 plan w/ included 250MB data grandfathered?

Hi,Just wondering if anyone knows if the old $15 subscription plan with the included 250MB data is grandfathered for those of us that are still on it. It was too complex of a question to ask the PM chat bot...Thanks!

Resolved! Help - New registrant encountering multiple errors

Hi good people!Signed up for a promo plan. Paid using online and continued to port over number. Koodo sent me a msg asking to confirm porting - I replied back Yes. All was good.Then my phone isn't sending/receiving calls. The website is giving me 'Fo...

Historical information

Hi i would be interested in knowing how much data I use per month. I see PM gives a day by day summary for up to 90 days but i would just be interested in a monthly total going back a couple of years.Anyone know if that is possible?TIA

Resolved! Adding an additional line

Hello, I would like to port over my son's number to PM but can I not just do that under my ID? Do I really have to create another ID and password for another line? Thanks Steve

Resolved! $15 plan

Why $15 plan is available only for new activation?PM seems to want existing customers to pay more or moving to other providers.

Resolved! Re: Did not get any rewards/points for loyalty

My rewards are gone too. I got charged $30 instead of $20.My rewards were:Autopay reward $2Loyalty $5Refer-a-friend $3Plan is $30, minus rewards it's $20 plus HST.The old rewards didn't get converted and didn't get applied.

Resolved! top up not working

I added top up to my account but still can't make calls

Resolved! Change plan

I just changed to the 5G Canada/US Plan online. The payment has gone through, but my mobile phone didn't update the new plan information (still shows the old plan information). Help from anyone please.

After activation

What settings do I need to change on my iPhone settings to make it work with public mobile?

Usage History

I'm trying to download my usage history from the last few months. But the download button doesn't seem to work, and hasn't for a few weeks. Is anyone else facing the same issue? Are there any workarounds?

adding Visa information

I am trying to change/update my payment method-Visa. The card number is the same. just need to update the expiry and the CVV. When I have done several times a message saying" Sorry we havent been able to process your request please try again later"...

OK - Yesterday I signed up for the $19 plan which is showed as activated but!!

Yesterday I just signed up for the $19 1 GB plan to replace the $25 1 GB plan and it showed that I was going to be charged the $19 plus tax today on renewal but low and behold I was charged the $25 plus tax.I'm getting tired of submitting tickets to ...

Where will I find a response from CS_Agent?

Troubles to connect my new chip

Hello, I am trying to connect my new number ###-###-#### and neither can access my account **@** please I need help ASAP

My credit card is being charged without my consent

I’ve already had to cancel a credit card because it’s being charged even though I cancelled my public account a year ago when I lost my phone. Public’s “customer service” is completely useless. how can I stop this from continuing to happen as the cre...

No text message and now no wifi

Hi, There needs to be a faster way of communicating with reps. Atleast have a live chat. First it was my text not working and now the mobile data is not working. I am already logged in and I message the rep and they start asking a bunch of security q...

Usdata meant to buy Canadian data

Hi I was in the hospital and needed more data I bought gigs for $30 and bought 3 gigs of us roaming data by mistake. is there a way I can get it changed to the data I can use. I have never been to the us and have no plans of going there so it is usel...

Roaming to the US

Hello,I plan a trip to the US for ten days; how can I have a roaming service for voice calls, texts and data on my cellphone, and what is the price?

Usage history

HiI check my usage today and I noticed bunch of outgoing calls and sms that I didn't do. Is there a way to verify those messages are from my phone?

Billing

Has my plan gone up? Seeing a charge made today for an amount I’m not familiar with.

Resolved! Data not working while in US Roaming with $34 50 gb Canada US plan

Hi, I switched my public mobile subscriptions yesterday for both mine and my wife’s phones. My previous plan didn’t include any US roaming, but the new plan should have voice and data roaming to the US. We’re in New York right now and the voice works...

Transfer e sim to a different phone

How do I transfer my e sim to a different phone?