Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Logged in but can;t see account info

I logged in to the website to update my credit card info for billing, but when I click on My Account nothing happens. No account info is visible anywhere. Is it a temporary problem or am I doing something wrong? Thanks.

Sign in problems

I am a customer of Telus and I have a Public Mobile cell phone plan. Since Telus implemented the eversafe id I have problems logging in. I have even tried using different email addresses for each. I am so frustrated.

Resolved! International roaming plans

I am travelling to Cuba tomorrow. I only see add ons for US. Are there any for other countries?

Resolved! Receiving an mTAN from Germany

I cannot receive an mTAN from Germany. It was tested and it was sent but its being blocked in Canada. How can I receive it with public mobile? I only need to receive it once and then can setup a push notification.

Resolved! 4G promo

I am on the 15 dollar plan currently but recieved a text about the 4G promo plan. Would I be able to switch to it and keep my number? I know it says for new activation only but when I replied to text it says it would be added to next months plan. Not...

Resolved! Clarification of Promotional Offer Received by Text message

I received an offer for 10GB data at 4G speed for 29 dollars per month. My question is will this be a new subscription at 29 dollars per month and include unlimited Canada-wide calling and unlimited text and picture messaging?

New Sim Card

I get a "not registered on network" error.

Trying to activate my sim and I get this, and it trys to text my sim, which is not working

We’ve noticed you have an active Public Mobile service and would like to confirm your full access.A 6 digit code associated with your EverSafe ID will be sent tophone number. We will need you to confirm this number. It wont go back to sending an emai...

Resolved! Why does it only give me downgrades for subscription changes but not upgrades ?

When I click change subscription, it only gives me 2 lower package options but no higher or ungraded options ?

Resolved! Can't update credit card

Lost phoneSuspended serviceBought new phoneNeed new SIM cardCan't purchase new SIM card because unable to update credit card info (because service is suspended?)Can't unsuspend service - button on website not working (because I need to update credit ...

$24 for 4 GB

I currently subscribe the $25 1 GB and received a text offer me $29 for 10 GB at 4 G speed, but I prefer the $24 for 4GB, cause I don’t need 10 GB that much, I rarely use up my data, only happen one or two times. I know this $24 plan is for new custo...

Resolved! Can't Register my Credit Card

Hello,My credit card is expired and I cannot register the new one. Please help... Thanks!

Service issue-Text

Hey guys, I'm having issue with my texts. I text something to my friends. It's fine on my end but when they receive the text, the text halfway down changes to another language. Like Chinese or something. Please let me know what to do. Maybe it has to...

Is the network currently down?

Hi! I have been experiencing some network issues where my phone is not connected to the network. It keeps saying "emergency calls" or I am getting messages saying there is no SIM connected. I have restarted my phone a couple of times along with takin...

Sim activation

Just activated sim and transferred my phone number but phone still isn't connected

Invalid SIM card

Hi, Community, I need help.I tried to sign in into My Account but there is a message: Invalid SIM card when i type the number printed on SIM Card. I use the SIM Card for more then 1 year and just needed to learn my account number. Any suggestion? Tha...

Resolved! Incoming calls from other service not received

I transferred my number from Fido and now I am not receiving incoming calls. I can make calls but cannot receive them. Please help. Is there a person I can talk to solve this?

Resolved! Unable to use/ get data

I have an iPhone XS and have been using it for quite some time. Up to now, I haven't had any issues. I went to the states and purchased an add on (talk/text/ data). It seemed to work fine for the first few days but then the data was spotty. I was sti...

Resolved! Number porting

I requested my old number to be ported from Bell last week. The number shows on my profile page as my current phone number but the temporary PM number is still on my e Sim. If I swith the temporary number off I only have SOS call. If I try and transf...

Resolved! Account Referral Rewards not applied to my account

My reward credit for signing up hasn't been applied . My Refer a Friend code did not seem to get applied ? Why ? Referral code was xxxxxxxxxxxx you have not applied the $10.00 credit to my account or has the referred person received their $1.00 mon...

I am a rogers customer who initialyl bought a public service plan

I initialyl bought the plan, but am unable to sign on and keep getting errors. I no longer want to come to public and will stay with rogers. How do I remove your guys access to my number? I cant even logon to my account, this is really bad customer s...

Resolved! Can’t get internet in the states

I subbed to the 60GB us Canada plan, turned on roaming and checked the APN but I can’t get the internet to work. Help please

Resolved! Urgent ! Transfer issue

I need help here but there is real customer service person I can talk to . I activated my public on Jan 9 and I thought I already transferred my phone from PC to here , and I did answer the SMS from my PC mobile and confirm to transfer. I could ma...

Resolved! do rewards follow me if I change plans

If I change plans will my Autopay and Loyalty rewards follow me?Thanks

Resolved! Subscription

How can I get a new account changed to a card not a eSIM. This old phone can't download the app of public mobile so I want the number to be on the sim card. I know i need another SIM card in witch i have, i don't want eSIM because of old phone it won...

Payment

Resolved! Unable to access support, reward not working

Hello, I cashed in 3 GB of data using my accumulated points about 3 days ago. The data isn't working. I've tried to access public mobile support, however their ticket system is just simply not working. I tried to reach out to them yesterday, but both...

Updating payment mode

I am unable to update my card. Whose postal code am I suppose to enter.?

$15 plan

Does the plan come with incoming calls or just outgoing calls because no one can reach me but I can reach them ? Help

Changing Subscription

My current subscription (4G pkg) is set to expire on Jan 23/24. A couple of weeks ago I chose the new 5G-20GB pkg upon renewal date at $34 per month and somehow deleted this by accident. I have been attempting to add the new subscription again but ...

Community

Forum Posts