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Phone

does public mobile network supports Xiaomi phone 13T Pro?

Calling UK from Mexico

I have a Can/US/Mex plan with 1000 international minutes.  Can I call the UK while I am in the US and Mexico?

Purchased Data has not been activated

I must assume that you do not know (or cannot access) my previous posts. Know that I have difficulty communicating as I do not have cell coverage at home, therefore I need to travel to a place where I have cell service as well as wi-fi. I could commu...

Need to cancel the eSIM and request a physical SIM

Hi. I need to cancel the eSIM that I requested for a physical sim because I will not be able to download the app for a period of time. Unless there is a different way of getting the eSIM activated, I’ll need a physical sim or cancel my subscription.

phone not allowing calls in or out

my phone has stopped calling out or allowing calls in, only texting can be doneWhat do I do? Would it be the phone malfunctioning or is something amiss elsewhere? edited by computergeek541: changed category label as discussion isn't related to Commun...

SIM card

hi,I have asked for the transfer of my cell telephone number (from Koodo) to here.  I already have received the email from Koodo but I cannot at this point  put physically the new SIM card in my phone.  If I insert my SIM card in my phone this saturd...

Re: Bought a new eSIM to fix iOS26 issues and still not working

I am having the same exact issue - and also tried re-purchasing a eSim with no success.. 

Account number

I want my account number with public mobile

Activation, or "phone not registered "

 Why can I not log in to my account? I cannot retrieve calls, voicemail or call out. This app stalls at the verification window. How do I verify my credit card?

How to deactivate my connection

E Sim Issue

I have an iPhone 14, I reset my iPhone, I no longer have access to my e-sim, I cannot login to my apple id cause I cannot get an OTP, I also can't download the public app because I can't login to my apple id. I do not have my activation email, so no ...

Message

I cannot send/receive message after I port in to PM from fido.

Can't get into account

Hi there,I was trying to log into my account (daughter's account) and it's been a while.  Wanted to check the status of payments, in case I had to update credit card, etc.However, I couldn't log in. Tried to reset username, password, etc. but it kept...

I do not use Public mobile anymore, but you still charge my money

Hi there,2 months ago, my 2 accounts stopped using Public mobile, and I lost that 2 sim as well , I set up for auto payment when I was using your services. And now you keep charging my bank acc although i do not use your service. Please answer me and...

RESOLVED: WirelessDegrade: Surrey, Enderby,BC -StonyPlain, AB -St-BrunoDeMontarville, Montrea QC,Ott

 RESOVLED as of 2025-10-23 HI All, please be aware there is Active Wireless Degradation:Surrey and Enderby,BC Stony Plain, AB St-Bruno-De-Montarville, QCCheck Telus outage site for latest update:https://www.telus.com/en/bc/outages

Dumb phone Can US

I’m looking to switch to a dumb phone like cats22 or Nokia 2780. Does anyone use any of these phones with public? If so does it enable volte so you can use in Canada and US? 

Re: add ons

I arrived in the USA on oct12/25 I purchased 1 in St John's NL before I left for my number.That was applied to my wife's phone. I have purchased 4 more add ONS since I arrived but none was applied to my phone. I would a refund for the add ONS that I ...

Service

I paid my service and my service is not working yet

Esim activation

Where do I find a QR code to activate my Esim?

Logging in issues

Hours spent trying to log in (and have waited  at least 3 hours) I have reset password and told it doesn't match..every time! I've been with PM for a year and a half with facial recognition..it seems to want to recognize me BUT flips to e-mail and pa...

Locked out of eSIM, need PUK, able to bypass?

I switched to eSIM by purchasing one through the app, it worked perfectly and I kept my old number, and then I accidentally locked it by entering the wrong pin too many times.I’ve opened a ticket requesting my PUK number. However, I don’t know if I w...

Just converted from e sim to physical

Hi community, I just changed from Esim to physical but I'm still receiving the SOS error.  I've messed with my settings in Cellular data ensuring I'm using the physyical sim but nothings changed.  What's my next step?

how to find my account number?

Porting in and out of Public Mobile

I am going to be porting from Telus to PM soon to test the service with PM and I have 2 questions:1. How long does it take to port my number over?2. If I find that the service doesn't meet my needs and I want to port out to another carrier, are there...

No service

Hello,The service has been down since around 4pm last friday.I tryed everything with chatbot and article..I don't know what happened, but it's causing me a lit of inconvenience.just for your reference, the payment was automatically processed on my cr...

Subcription Issue

I changed my subcription plan, but I received two invoices for both the new one and the old one. Could you please check and1) Cancel my old subcription (as attached invoiced) 2) And keep the below subcription plan: I am waiting for your response. Tha...