Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I request a phone number port from Freedom mobile for an existing public mobile phone account that is placed on hold
He went into his account to see if has rewards to use. When he logged in it said his account was unsubscribed. Why would it change? He has not been in his account for some time and his credit card is on file. Has this happened to anyone else?The conc...
I have two Public Mobile accounts (two phones) that I pay for monthly. Do these come with separate "My Rewards" accounts?
Is this a scam. I recieved a message that my payment was accepted but account could not be set up
How do I call 800 or 877 numbers
I am beyond frustrated. In the last week I have purchased 2 esims for My phone. The network is terrible and doesnt work great at all. I switched to the esim because my physical sim slot has an error with it. I have removed my physical sim to let the...
I'm not receiving the security code sent to my number to verify my identity, what should I do?
AFTER SITTING IN QUEUE IT TOOK ME TO THE REGULAR SITE I'm trying to log in. Can't get in just get this. What am I in queue for? Can others log into their account?
Can you apply rewards credit to pre authorized payments
Hi,In the past week I have had 3 phone calls from. People who said I called them, when I hadn't even phone anyone that day. They say my number came up as the number that called. Has anyone else been having this happen to them? I was wondering how so...
It has said that I may have entered an incorrect ESN/MEID. No one has contacted me yet and I would like to get this fixed ASAP. Thank you. I want to be able to use my phone right away with my new service.
Hi, I’m an existing Public Mobile customer and my phone service is active, but whenever I log into My Account, it takes me to a “Let’s complete your activation” page instead of my account dashboard.It gives me options to “Activate now” or “Go back to...
Hi:Does my data usage new cycle is from today? I have 3 GB, and shows I used 1.8G, but today I didn't use any data. See below:Please let me know what is happeningThanks
Got this in email just now 5% -> 2% Anniversary 10 points -> 5 pointsstarts in Oct 15.
I purchase an esim with plan but I can't go in to receive otp. Any help?
Hello everyone, I'm trying to create an account for my wife who traveled to the US and her service is stopped for the duration of her stay from Telus. Public advised me I can create and subscribe a plan for her and send her sim card there to her so t...
new client - how sim will work ?I am going to transfer my existing number( port ) to public mobile.what is the process ?i m from niagara falls ontario , is there any physical location , where i can get it setup ?
Randomly mid-day today I was unable to text and call. I went to log in to my account and it says this:Unauthorized. For security reasons, we couldn't log you in at this time. If you believe this is an error, please contact Customer Support for assist...
Question basically says it all. I use a 5G hotspot, so could care less what the phone number is. I don't renew until the 24th and have used all 60 of my gigs. What are my options besides $15 for every 3 gigs. E-sim not an option. Thanks!
Did all the troubleshooting. Mobile data turned on, reset network settings, checked sim card. Mobile data is turned on but my phone says disconnected mobile network? I have a Ulefone X12 Pro The issue is my phone is not compatible with VoLte. Sigh. ...
Greetings, I put my account on hold because I'm in the US and I have no network here. I even tried to change my subscription for a Canada-US one but I still wasn't getting network. I want to re-open my account before the 90 days expires but would lik...
lost phone with physical sim card. how to restore or get my new sim card quickly
I am dealing with this also.. phone with esim died But I don't have access to the Gmail account that is linked to the public.. because Gmail wants to send 2 step code to cell number which I can't access because I had an e Sim.. never again will I use...
My partner lost fone with SIM card in it. How to lock it and get another SIM for same number
Where can I pay with a voucher?
I was on $15 monthly plan but after I added US roaming with 25 rewards points, it shows as $40 monthly subscription. Is it just for this month or will I be charged $40 a month next billing cycle onwards?Thanks in advance.
Hello,My physical SIM card is in the phone, but it is not working (only SOS mode). I did not request a new SIM. Please restore my service to the current physical SIM immediately. My phone number is [xxxxxxxxxxxxxxxxx], and my account PIN is [xxxxxxxx...
...is to be able to update a credit card expiry and security code. Nearly two months and 5+ agents later, it gives the exact same error. The agents keep asking me the exact same questions I've already answered! Has anyone else had an insane experienc...
