Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Activated sim but wont work trying to contact support
Hello,I recently used an e-sim for my travel. I have disabled it and now I cannot send SMS. I have restarted my phone and I also took the sim out and put it back again.What can I do next.
Hi,I have bought a Talk-Txt-3GB(15d) US roaming on Aug 2nd at 4pm EST. We left for US in the evening; everything was fine for the first 2 days, but on Aug 6 both data and voice stopped working - cannot send/receive calls or have internet access.I hav...
HelloI'll be moving to another country. I like to port my PM # to VoIP as I'll be making calls to Canadian #s. Like to pay the min monthly fee to keep access for VM and to get 2 factor authentication. Is this possible? Thank you
Does the current promotion for $34 50GB , 5G speed come with call answer and call display? How long will I be charged that if I change?Currently I have the same 5GB, 5G speed with call answer/display but I am paying $64 crazy.Thanks
I'm in the US and I can't receive incoming calls. I've tried the APN setting edits, T-Mobile and AT&T network manual selecting and I can get calls going out with T-Mobile selection but can't receive any incoming calls. My data and texts work, but so ...
So I just signed up for public mobile today. It has been 5 hours since I confirmed the number transfer with my previous provider. When I activated the e sim it was at the top of my screen and the other carrier was above it. Suddenly I was notified I ...
Can’t find my physical SIM card after travelling overseas. So bought an eSIM failed through the app for $5. Unfortunately activating the eSIM failed on my iPhone. Now I have no way to activate it or revert, or can’t see an option to try again. Wh...
@CS_Agent I subscribed to a public mobile plan (29/Mo with 30G of data) via porting my number from Fido and using an eSIM. I followed the instructions on the website to the letter. It's been two weeks and my data still does not work. I can call, and ...
I recently ported out of Fido(e-sim) and transferred to Public Mobile (e-sim). I am not getting any incoming calls or text messages. I am not able to login to my account as I am not receiving OTP. Not sure what to do.
What a nightmare! I want more than 3 rings before VM picks up (prefer 5-6), so a rep told me to type: *61*16475804001*11*30#[+ CALL]. As soon as I did it, it messed up my main # and now all my calls go straight to VM. The next rep told me to type #61...
Hi,This is more of rthe official support employees around:Today I received an official "RESTORE YOUR SERVICE" email stating:Oops. It looks like we didn't receive your payment.Your service has been put on hold while we await your payment.After 90 days...
How do I increase the time I have to answer a call before it goes to message mode?
I received an email that my payment for the plan Im subscribed to hasn’t gone through. It’s puzzling because I checked my bank account and saw the payment had been taken.
any telephone number I can contact for enquiry instead of using community ?
Hi everyone, I am going to Inuvik next week and would like to make sure I can get cell reception there. The PM coverage map says it's covered, but it also says so for Alaska and I know my phone doesn't work in Alaska, so I don't really trust the cove...
I did Pre-authorized Payment Reward Jan 22, 2021, but no longer loyalty discount $2 available in my account. Also I did a Refer-a-Friend.
i have checked my data usage and discovered a 5.61G usage in one day. what can I do to verify the finding ?
Hi all, I'e recently moved to the US and have been between phones. I currently let my plan with public run out about a week ago, with the intention of getting a US number. Long story short, I had to make some calls so I decided to repurchase my full ...
Hello,I ordered it on Jul 10th but I get nothing so far. Thanks,Bao Phan
So basically, I tried logging into my account yesterday because I was told I was out of data. I tried logging in ( surprise surprise ) I couldn’t. Then I got a notification saying that my account was locked and to try in 1 hour. I have waited an enti...
I had an existing public mobile account but got a new phone.On my new phone it’s not connecting to data and says SOS for network.Do I need to buy another esim card or how do I fix?
New activation and not fully set up yet but when get to stage to enter code to confirm identity the code never works. Have tried entering in code over and over and requesting new code over and over and it always says incorrect code even though it is ...
I received an email saying "Your service has been put on hold while we await your payment." and that "After 90 days of non-payment, your account will be permanently deactivated. That means you’ll lose your phone number and any Rewards you’ve earned."...
Hello all, today I activated my Public sim, set it up, and attempted to connect to data on my Android 8.1 device. I realized shortly after that you have to set up an APN on Android phones in order to get proper connection. However after setting up th...
My app is not updating my data usage. What’s the solution
We're do I find the Payments' Tab
I got 30 GB bonus when PM changed their loyalty program. It has an expiry date. Why there is an expiry date for it if it is a bonus? I still have 28GB that will be expired in 10 days. How can I used it up within expiry date because it is only used wh...
I am on auto pay. If you (Public Mobile) cannot take your auto payment on time, that is not my fault and you do not put me on hd or suspend my account. Pay youtself! The money is there waiting for you! Thas is NOT the kind of service we deserve and e...
I cannot sign into my account
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