Can't log into Public Mobile app

[andyk56]

I set up my subscription on my computer and installed the PM app. But I can't log into the app, so I can't proceed.

My goal is to port in my old number.

[slusagm]

You need the app to complete the activation. If it is about 2fa, it will send to your email 

If you still cannot proceed, aak PM to help 

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote