Urgent Billing inquiry, double charge

[Julia391]

Dear Public Mobile Customer Support Agent,

I am writing to inquire about a recent double charge that occurred on my account when I upgraded my plan.

On October 17, I was charged $15.00 for my current plan renewal. Shortly after, I upgraded my service to a new 4G plan, and I was immediately charged the new plan cost of $18.00.

Since I upgraded the plan immediately, I was charged twice ($15 and $18). I have not received a credit for the unused portion of the original $15.00 plan, which was immediately replaced by the $18.00 plan.

I kindly request that the initial $15.00 charge be reviewed and credited back to my available account balance to be applied toward my next renewal.

Please review my account transaction history associated with phone number xxxxxx to confirm these two payments.

Thank you for your time and assistance in resolving this billing issue.

Sincerely,

J C, xxxxxx

[slusagm]

Remove your phone number, we are just customers and you posted your info in the Internet

And you can get a song like you have used Change Now to make a plan upgrade.  That was the correct behavior for this choice z you should have used Change on Renewal instead.

I thought Public mobile can help to reverse it,  but you can try message them.

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Sansan]

Dear member,  please note that this is a public community site been seen, read and replied by other members like yourself. 

No personal information should be posted here. 

Changing plans immediately,  does reflect in been billed twice as you can see, but these are legitimate charges snd no over charges. 

You are supposed to chnage plan on Renewal if you don't want to be charged twice. As a matter of fact, Change on Renewal is highlighted and listed first. 

If you need to reach a cs agent,  you can click on the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437