New Account and New Service

[qt_jojo]

I'm brand new to the platform. I purchased a physical sim yesterday in order to create a new account and subscribe to a new service. I went through the process of creating a new account with eversafe. I was then able to enter the numbers for my SIM card and select a subscription and a new number using the app on my phone. It appeared the I completed the process but after about 2 hours now, I still don't have service. 

I cannot login into my account now since getting a new phone number. When I first log in, the 2FA code is sent to my email. I go retrieve it and enter accordingly. So that's good. But then I get prompted to verify my number, which is my new PM number. Since I don't have service yet I never get it. I don't see the option "Didn't get the code?" 

Looking for some direction if anybody can provide one. 

Thanks in advance. 

[CSA_PM]

Thank you for the escalation! The customer is in contact with an agent.

[qt_jojo]

Appreciate the prompt response @Dunkman. I've reset network settings and reboot the phone a bunch of times. Still no luck. I also see the charge against my credit card. I'll try sending PM to the customer service agent. 

[Dunkman]

@qt_jojo 

First check if your credit card was charged.  If charged, new activation with new phone number should be almost immediate. No need to wait.

Maybe try a reboot of your phone. 

If still issues, you will need to private message customer service agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437