Account showing data all used doesn't match usage history

[Cathy25]

Hello,  enquiring about my son's account.  He has 15 G of data each month.   His subscription started Oct 26 and his account is showing data all used.  When checking the usage history from Oct 26 to present only 1.7 G is used. 

Wondering why the data is showing all used, and how to get it resolved.  

[Cathy25]

That's why we questioning the 15 g of data is all used leaving him with no data.  In the usage history only 1.7 g of data has been used since the subscription reset October 26.

[BKNS27]

@Cathy25 

Please note that all the apps on your son’s phone will use data for updates. Also, PM updates the data usage twice a day. Around noon and midnight.

[hairbag1]

@Cathy25 

logging in to his account > Usage Breakdown is the accurate accounting of his data remaining. 

[slusagm]

Maybe just cache problem.  Try checking again using browser with incognito mode 

And you can also call *611 and check the usage that way