No Transfer Text

[StaceyMoriarty]

When setting up the transfer of my number to Public, I didn't receive a text from Bell to authorize the movement within the 5 hours. I didn't receive one at all. Now I have 2 networks showing on my phone. I don't want to remove my old SIM card until I know my account with them is clos

[softech]

@StaceyMoriarty 

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed