[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Voice mail personal greeting
Hi can you please activate my Voice Mail personal greeting for me so that my friends can know that it’s me when they call my phone number please thank you
No service
This is a complaint. I have not had signal since Tuesday and before that was sunday. I finally navigate through this broken help system. To end up with a customer service representative direct me to delete my eSim card. After doing having them replac...
Resolved! Public points
Hello, we have multiple phones with public mobile, one was used as a home phone for years and we are going to cancel it. I was wondering if there is a way to transfer the points from this account to another?Thanks
Esim QR code - can't find it on the website
Hi - I purschased a new esim in order to transfer my account to a new iphone pro 15 max from my iphone pro 12. I cannot figure it out online - I guess I'm not a digital native, but I've been trying on and off to solve this for weeks - really busy tim...
Log In Issues
Hi, I cannot log in to my account. Nothing has changed. The settings are the same as the last time I logged in. What is happening there at PM? Cheers,
Resolved! Warning about having 10 minutes left?
I received a text message from 611 that says "Public Mobile here. You have 10 minutes left in your plan. Go to https://selfserve.publicmobile.ca for more options."My plan has unlimited talk & text, so I don't know why I'm getting this message. Is an...
How to access my account using just phone number
I am having trouble accessing my account, none of the emails I have seem to work, my phone number keeps showing it’s incorrect, I am very confused how to proceed, this happened since I changed emails a few times due to having multiple lines with publ...
Vouchers anywhere?
Hi, We used to get the vouchers for monthly payments in 7-Eleven, but I've tried several locations of that chain and all of them tell me there's a problem and cannot explain it.Does anybody knows what's going on and where one can now buy the Public M...
Resolved! How fo i contact public mobile?
I am in the window thst i say there was a person to respond. The app says service not svailable. It is ironic that i am setting up a new phone & soon as i have the PM app up on new phone, the old phone’s App doesnt work. The new phone has no network ...
Resolved! General question regarding to personal information
I don’t mean to offend Public Mobile here. but because I am not familiar with how Public Mobile customer service works, so please allow me ask below questions. Thanks!Is it normal that Public Mobile will assist the customer by Private Message? Is it ...
Voucher Retailers
Is anyone else having issues finding a retailer that still sells prepaid vouchers? I've been to all of the spots that I normally purchase them, many of which are on the Retailers list, and suddenly nobody sells them. Not sure what to do.
Violating Rights
duplicate threads merged
e sim card
what is the procedure about active a new esim card.Thanks!
Data usage
Why am I getting a text to say I used 95% data. My phone records less than 1GB. I pay for a Canada/US plan.
Roaming in Italy
best plan for roaming in Sicily?
Got a new eSIM only iPhone and trying to transfer my number from old phone
Hi there,I am an existing PM customer and I got a new iphone and downloaded the PM app and purchased an eSIM to transfer my number over from my Android phone with a Physical SIM. During the purchase process the PM app exited out on it's own.I never ...
Resolved! Website
Anyone else unable to access My Account either on website or app
Data Usage anomaly
Has anyone else been getting texts from Public saying they’ve used 95% of their data? I just received one, but checking my cell data usage statistics in my setting says I’ve used 2.4MB and I have a 50GB plan??? To make it more difficult, my app say...
New iphone esim
I have a new iphone. I am trying to get cellular service on it. According to MP instructions I have to get an esim from the app, on the new phone. The app was in queue for 9 hours. I got fed up and called Apple as I was going to return the phone. Som...
add on incompatible with subscription
Hi - we just purchased a US add on (with rewards) and it’s saying that it is incompatible with our subscription. We did the same this in December with no issues. Does anyone know how to fix this? If not, can we get our points back? thank you!
Poor reception lately.
I am having very bad reception lately. That includes my home, my work, gym I am going, malls I visit etc. basically same locations but poor connections. Is anything changed lately?
How to retrieve my old number
duplicate thread
Unable to use old sim card to transfer number
We have an old dead blackberry. We have access to the old sim card but it does not fit into any phone that we own. The previous plan was with Bell. Do we need to get a new sim card from Bell to be able to transfer the old phone number to our new phon...
What is status of number being ported to Public Mobile?
I setup account today and made payment. I followed instructions to transfer (port) my current number but have not yet switched over. What is the status??
Promotion deal of $18.00 a month with 1 GB data
Is the promotion deal of $18.00 a month with 1 GB data which will end on 22 oct 2024 legitimate and originated from Public?Does that plan has all the existing features of the legacy $15.00 monthly subscription plan that it is succeeding?
Responded YES to worse SMS special offer by mistake
I have 8gb data for 24$/monthToday I received an SMS message by public for 4GB 25$/monthMy finger clicked the YES autosuggested by my phone by mistake.I do not want to go from 8gb 24$/month to 4GB 25$/month.Please help! Thank you.
Received a Data Warning of 95% used
Hi,I recently was notified that I had used 95% of my data. I believe I have 20 Gb and I am not sure I have EVER used a Gb. When I check my usage of data, daily, it seems quite high given I almost always am on Wifi especially at home. I am assuming th...
Is ZTE 723CA Volte Compatable ?
I noticed this afternoon the Signal Strength bars remained green when on a call. Previously theyturned orange during the call indicating 3G calling. Does this mean it is using Volte calling now?Anyone else notice this? The IMEI checker on the Volte h...
Resolved! I want to speak to an agent
Need to talk to an agent
Question on plans
Hi,after I switched to PM, I noticed that there is another plan with the same features but more data. Same price. It looks great, but there might be something I missed. Same price, more data ... that leaves me unsure. What am I missing?
