10-28-2025 05:09 PM
My previous provider said that Public Mobile cancelled transfer today at 1:30.
I cannot receive calls or send texts.
I need help and the support is not there.
What do I do?
10-28-2025 06:18 PM
@samsunga31 wrote:Question. Are you porting in or porting out?
Question. Are you porting in or porting out?
HI @samsunga31 , should be porting in as OP said " previous provider said that Public Mobile cancelled transfer"
10-28-2025 06:05 PM
@Bevkrett wrote:My previous provider said that Public Mobile cancelled transfer today at 1:30.I cannot receive calls or send texts.I need help and the support is not there.What do I do?
10-28-2025 05:42 PM
HI@Bevkrett
It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.
And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
