unregistered SIM

[JDJ11]

I recently bought a new SIM card as I thought my old one was bad.  I switched phones yesterday, and when entering the new SIM I receive message SIM 1 not allowed error message, as well as Unregistered SIM.  I have registered the new SIM on My Account.  Is there something wrong with my account?  How can I fix this issued?  

[slusagm]

It said SIM 1, is that a phone with 2 sim slots? Make sure you removed old sim card and only the new PM sim is there.  Reboot phone and Reset Network Settings 

And if it still shows SOS, test the new sim card on another phone if possible 

[CharlieWhisky]

Hi, if you have registered your new sim you can try to reinitialize your cellular settings and reboot the phone.

A Public Mobile agent can help you by private message 

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 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

You can also send a private message with this link

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