Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
not support related
Hello,My father is a public mobile customer and he can’t login to his account.Could you give me the support services number so he can talk with them ?Thank you!
Now that Fido and Freedom are offering $34 plan with 30gb of data has the Black Friday War started? It also looks like freedom is offering 10GB of data for $29 now for all of those that want to pay less instead of data being added.I hope this pressur...
I am travelling to the US next week for a few days. Is there an add on where I can access all of my current plan while away? I'm not sure 3 GB will be sufficient...Thanks guys!
Hello, I paid for a service and a Sim card on Aug.20th. Public Mobile received the funds on Aug. 20th.2023 I got my sim card a few days later. But have been trying for three months to activate it. Just now was able to get to the finish setup page. An...
i am using $15/ month plan. i received a text message which offer me $25/ month for 5GB data at 3G speed up to 3gbps. does it offer real or scam?
Hi,I've used the public mobile app to port my number from koodo. I selected to use esim with public mobile on my Pixel 7 phone which I'm currently using with koodo. Payment for the subscription was successful however the port failed. See screenshot b...
My account number is not displayed anywhere on the website. This is a serious issue. Please reach out to me.
When I can see the change?
My story:1) I have two phones with Public Mobile for my kids. 2) I decided to move my own phone from Rogers to Public Mobile as Public Mobile is cheaper than what I'm paying with Rogers currently.3) I attempted to create a new account and subscribe t...
TLDR: need to update the shipping address for SIM card before first activationHello,I signed up for Public Mobile on Oct 30th and ordered a SIM card the same day. I still haven't received it.I noticed the address that it was sent to was incomplete - ...
Hello,I was on an LTE plan, 15GB/$40 and last night I switched to “5G 20GB/$34” and ever since then I have no internet on my phone. It shows 3G but it doesn’t work. It used to show LTE before I switched last night. So I know it’s not my phone. It’s a...
Does the Black Friday $34 20GB 30-day plan include unlimited Canada-wide talk? My old plan specifies this but the new one does not. TY
How to make new port request for Public to request Virgine to give my number? i created my account and approved the initial request but Virgin are not transferring my number to public.
Hello, my daughter is not yet with public mobile but she would like to be. Her present plan at Rogers is still active and is in her prior name. She has now legally changed her name, and would like to start with public mobile in the new name. She woul...
@CS_Agenti switched from Bell to PM yesterday when the same phone number but I cannot receive calls or sms message until today! Please help
I'm on a 15 day talk/text US roaming. Yesterday, hoping to prevent a lapse in service I added on another 15 day plan realizing that they would overlap. Then saw that I'd gotten data, not talk! Can I get that $10 credited, and how do I prevent laps...
I think we can't get text outside of Canada if we don't purchase the add-on. Could it possible making a add-on only for receiving text? @Public Mobile
My plan does not include text messaging. It used to be that whenever someone tried to send me a text message I would get a notice that some had attempted to send me a text. I seems to me that I'm not getting those notices any longer. Has Public Mo...
For that promo 20 gb for 34 plan. Fine print says you can use data in the US. Can anyone confirm?
How do I begin, I want to use my number with another carrier
Hi all,I'm trying to get in contact with the PM porting team, as my porting from zoomer to PM had failed. I entered IMEI, and through researching, I should have entered the account number instead. I received an error txt msg asking me to contact PM p...
Can I assume this promo plan ends after Black Friday ?
Hi, I got a text to get 5GB of data at 3g speed for $25.00 a month. It doesn't say any more then this on the text. My question is will I lose all my perks if I decide to go with this new plan? I have the old plan perks.
Hello,I urgently need new sim with same number but I am facing the following issue.My account from which I am subscribed is unable to login due to login code being sent to lost sim number. I created a second account for the purpose of seeking assista...
Hi! I’m currently on the 29/3GB plan, and I recently found that PM is now offering a 29/6GB plan (same price). I plan to set it to switch at renewal, but my question is if they will charge me right now or only at renewal (like what Fizz does). If PM ...
My primary line is showing SOS. I can switch to Travel line and it will work. How can I fix this?iPhone 13 mini with eSIM.
When do I expect to see 10% rewards rate plan and reward points back after the new subscription applied on Nov 16?
I just switched from Rogers LTE plan yesterday to the 20gb 5g plan with public mobile and I get no signal indoors (home and at work) so bad I can barely send a text but outside I get full 5g signal.Is it a setting that I need to change or just the si...
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