Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm having an issue updating my payment method. I've ensured the card numbers and postal code are entered correctly, tried on several different devices, and tried different cards. I get this error and have been getting this error for two weeks of try...
Hello Team , Hello Team,I tried to remove my card and Cancel my automatic payment however it didn’t let me do it.please help me to cancel it and remove my card. Regards Mo
My payment information was outdated and my automatic payment did not go through. My service is temporarily suspended and my data is not working.Logging in to my account, there is no message saying my account is suspended, but I updated my payment inf...
Hello.I had issues earlier with renewing a roaming package while still out of the country. I bought a different package in order to keep going, and wrote off $15 that had disappeared in the process, I did not have time to deal with it.Now, it expired...
HiWe opted out of receiving any text from pm. Unfortunately not receiving port out text. Tried talking to agent via message but no answer. Another way to port out besides receiving a text. Thanks
Hello,Someone in my family got texted this special offer. Is there any way I can get this offer as well?Thanks
I tried changing my address in my profile, but get an 'invalid address' prompt ... although the address is correct. I can't find any other way to change my address. How do I do this??
I used to have a hot spot on my iphone and now it does not work. It says I must contact Public Mobile to set it up but can not seem to do that. can anyone help?
I purchased a 15 day US add-on when I entered the US 2 days ago. I realized afterwards that this wasn't necessary as I have the $34 Canada/US subscription. Can I please get a refund?
So I'm new and trying to subscribe to a public mobile plan. But when I choose a plan...and it doesn't matter which plan I choose, because it NEVER gives me the option for an esim. Just the physical Sim card and only about whether I want to purchase ...
Hi, it seems my card is already registered for autopayment. I would like to change it to manual payment. Appreciate your advise regarding the process. Regards,Dev
Can I get help to cancel a add on I made by mistake?,please n .thank you kindly
How can I do a early renewal by only one day?
I purchased the 500 booster and it doesn't show up in my account or on my phone....I feel ripped off!!!!
Trying to transfer from Koodo to PM. When applying, said that phone is compatible, but had to buy physical sim. Just got sim, went through set up to transfer phone number, says public mobile is network and app says I'm activated but sim card is not c...
I didn't receive sim over 10 days, how come?
I'm coming over from Rogers and when I initially started setting up my Public account, the set up was going well until I got stuck at the SIM/eSim part. I'm sure I chose eSim, but Public Mobile was not showing up under my "Network Selections". So I j...
I've recently transferred my number into public network. But I did not get any confirmation message from public mobile. What sbould I do?
Hi there,I can't login: multiple password resets ("you have successfully changed your password!") and super-careful password entry don't help. Same for website and the app (which we uninstalled and reinstalled without effect). I read there might have...
Want to activate my sim but I only have a voucher, not a credit card.What can I do?
How to I restart the activation process starting from step 1
When someone calling me I can't to hear
app won't recognize my email or phone number
After speaking with an agent regarding a port issue, i found out that something went wrong with my activation and it was never completed. However, my bank statement shows that the transaction was approved, so i am unsure as to what could have happene...
I saw the posts for not being able to call Panago. The same problem happens when calling Pizza Hut. Can this not be fixed?
Hi there, I used to be able to forward my gmail emails received as sms to my cell number. But since upgrading my plan at PM it stopped working. What's the correct forwarding number to use because the old xxxxxxxx@msg.telus.com doesnt appear to be wor...
As title. Since I don't have a Canadian credit card, is it possible to resume my activation using a prepaid credit card?It's really difficult to get support, I appreciate your help!
Hi, I am considering to join public mobile but I want to keep my old number. I also want to know how long it takes to start using pub mobile after the shift. Is the shift automatic or I will spend sometime deactivated as I wait for the new service?I...
While doing my activation, something went wrong when porting my old number from bell to my new public account. I am unable to access help over the phone, but was told by a representative from telus that somebody on this forum could help. This is the ...
I'm trying to port over from fizz, getting an 'incorrect esn/meid' message
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