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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Data Usages

I noticed that the majority of my data usage happens in the middle of the night while Iam asleep. Anyone else seeing that? How do I contact support?

Account issues - former/possibly returning customer

Hi, I made the switch from Public Mobile to another provider a few months ago. However, I am still being charged by Public Mobile, which makes me think my new provider did not process my cancellation properly.But when I log into my Public Mobile acco...

Resolved! Multiple phones

Can they all be managed by the same profile ?

Can't log in

The email account that I signed up with no longer exists. How can I regain access to my account when every help page takes me to a dead end. I have been with PM 7+ years

issue logging in

hello,so i was away from country for some time and lost my sim so i can't log into my account using text as i don't have access to text messages and no i bought a new sim try to active it however, to finish activiation it is trying ot send me code to...

logging in to public mobile

Why am I unable to log in to Public Mobile. It automatically goes back to the log in page. I can log into my account on a computer, just not on my cell phone.

Resolved! Trouble transferring my Fizz number to PM

Hi, I've just requested the transfer of my existing Fizz number to PM. I've received a confirmation Text from Fizz for the request and I did reply YES to confirm the transfer.After that, I got a message from PM saying it's having trouble transferri...

Calling 1800 numbers

Why am I not able to connect to 1800 numbers

Service

duplicate thread

Porting number from Fido to Public, also changing provinces

Was wondering if I can keep my Ontario number if I switch from Fido to Public Mobile if moving to Saskatchewan.

payment refund-no sim card, not use

I don't get the SIM card yet and I want to cancel the subscribe plan. I don't need it any more. Can I get refund?

Resolved! Not receiving 2FA messages from bank

This is my first month with my new plan. My Account is showing that all my data is used up.I am not receiving 2FA messages from my bank but I seem to be receiving normal text messages still. What can I do to fix this?

Public Mobile messed up my plan

Hi, I just paid for my 3-month plan at the beginning of July. I have the receipt and the money was taken out from my credit card.But today, I got a text saying my payment had not been recorded [edit: received!!] and my subscription ends today, August...

Resolved! Changing subscription

I want to keep my current subscription but remove international texting and pictures from my subscription can you do that for me??

I want to report on social engineering hack attack that is targeting users, which I just observed

Around hour ago I received on my number xxxxxxxxxxxxxxx two sms messages. One message states that my card on file expires, and another one says to go to url that looks very legitimate something like selfservice.publicmobile.ca.Note how myaccount subd...

Voice service on iPhone 7

Voice service suddenly stopped on my iPhone 7 (iOS 15.8.4). It is set to LTE, but banner on screen changes to 3G when call attempted. Call actually rings to selected party, but no voice transmission/reception. Text, email, data all working fine. I ch...

International texts

Answering texts from Peru will I get charged

Resolved! Need Help Porting Number from Koodo – No Confirmation or Number Yet

Hi everyone,I need help with porting my number from my old provider Koodo to Public Mobile.I submitted a port request about a week ago and didn’t hear back from my support ticket, so I called Koodo. They told me they’ve already released my number to ...

Reactivate my service

Hello, My PM subscription was suspended today because a payment was due this morning but my CC expired on July. I just updated my payment information and added funds to my PM wallet. My balance is now $0.00, but I still can’t make or receive calls.Th...

Public Mobile Gave Up Trying to help me after 1 Day.

I did use the number and I contacted to a public mobile representative who talked to another department to try to release my phone number. I had to give them all my information, and they could not port it because there is not request to port. Because...

Barb1964!

I cant get into my account that I’ve had for years i’ve changed passwords, eversafe comes up but my account information is not there

Locked Out of Account

Hello everyone,My wife is a PM subscriber and is locked out of her account due to the original email being cancelled (8 years ago) not being available to check. How does she get into her email without that email account?I have entered her cell numbe...

Resolved! My Plan

What is "100 PW Talk (30-Day)"? please The PW?

E sim credit

I just bought a new ifone I tried to transfer number but e sim not supported so I bought a new eSIM but on the wrong fone so purchased another eSIM on the proper fone and moved my number over no problem.Question can I get a credit back for the extra ...

Resolved! Gifted and purchased data

Last many years, PM would give gifts in data, LD, etc. At that time, when you purchased or was gifts, it didn't run out, you used as you went. I had loads, now I can't find them or the page to see your balance. Seems to me I should still have plen...

Im suspended

my service is suspended and i cant add money for some reason> my card is on file and is good to pay but they didnt charge my accountand now i cant manuaeully add

Resolved! Tried activating sim for an older Android on newer phone but newer phone now has this sim.

I needed a second sim for an older phone that I want to use in the car.The phone was too old to activate, CS advised me: put in a newer phone and activate, then put it back in older phone. However, the newer phone now has this sim card and I can't ac...

Troubleshooting

I sent a ticket on Wednesday July 30,2025, I have bought a plan and want to transfer my number with this company. how ever I haven't recived a QR code in my email, all I got was a receipt of my purchase. When I log in though it wants me to pay again ...

Resolved! Help Subscription Payment Failed So Added Top Up

Good morning.Your help and guidance needed on steps to take to ensure continuous service.Events Leading up to situationand Steps Taken so far:1 2:48 am AutoPay failed due to not updating new credit card. 2/ Expecting To rectify problem, , I Paid top ...

Payment issue

My payment cannot process due payment?

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