Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Cancel subscription and refund

I was charged in my card while i didn’t aprove this transaction please cancel and refund

Porting number from public mobile

Hello, my prepaid service has expired and I do not intend to continue using it. I would like to port my number to a new carrier, but I do not want to pay for another month of service that I will not use. Is there any way you can allow me to complete ...

Resolved! $15 plan / unlimited incoming

Hi. My $15 plan included unlimited incoming calls but now that feature appears to have been removed. Is this a known problem?

Resolved! I am new to PM

I got an esim and ported my number from Rogers. Rogers sent the texts saying the received a request to transfer to another provider. Set up personal hotspot says to contact Rogers. I cannot see the esim. There is no option Cellular Data Network. I ha...

Sim card?

Do I need a new sim card for my new phone? I am a public mobile customer already but got a new phone. Won't connect to Internet.

Resolved! Your services are on hold due to the expiration of your subscription. And also can't pay

Can anyone please help? I have been cut out of service for almost half of day. Didn't login my account for a while and when I did suddenly my service has been on hold (see message below). Can't use the phone at all. I have auto top-up set up for a lo...

Mt. Pleasant and Eglinton - degraded signal

Hi,I've been having a problem with my phone for about 2 weeks now. We have two phones with Public, and both have the same problem. We're located near Mt. Pleasant and Eglinton.The phone shows 2 bars, sometimes one barIf I dial out I can hear the pers...

Request for Call History Beyond 90 Days

I would need a detailed report of my calls and texts history starting from May 15th up to June 6th 2025. I understand that the Self-Serve platform only allows access to the last 90 days, but I would like to know if it is possible to receive a more co...

Resolved! U.S.A. Canada temporary calling plan

I am in the USA and need a 15 day temporary USA Canada calling plan. My plan only overs Canada and worldwide messaging. However, I have to make called from the USA to Canada and wonder if there are any special add-ons.

Payment

My payment wasn’t processed so I removed my card and tried to add it back on and it still wouldn’t take the payment. I tried to add a different credit card and it wouldn’t take that so I upgraded my plan and was able to get my phone activated again ...

My Rewards

Hello,My name is xxxxxxxxxxxxx. When I try to check my rewards points, it takes me to my mother's account and shows me her points balance. How can i rectify this? My phone number is

deleted

*deleted

eSIM activation

Hi, i have not recieved the activation summary emails and also eSIM QR code.In addition at the last stage "Step6 of 6: Activate": I get error "ESIM NOT INSTALLED" Something didn't go right while installing your eSIM. Click below and retry.My phone is...

new phone transfer

so we went to set up a new phone and transfer, but now the eversafe has a two step authentication and the second step texts a code to the number not in use. so no way to login to the account

Resolved! Verification SMS Code not going through

I cannot login to my Public Mobile account. The verification code that's supposed to be sent to my number never goes through.I need support please.

Adding a New Line

Hi I would like to refer to a family member to Public Mobile.Can I have the new sign up the same plan as I am having, $35 for 75gb, Canada,US, Mexico.If yes, how do I proceed.Thanks.

Why Pm so junk?

What is public mobile supposed to be run by tell us one of the biggest services in the world, why is it always so junk. Almost every month I have so many dropped calls and every second or third month I have to call you guys to reset my service. I hav...

2nd month in a row PM has stopped my service

This afternoon I got a text saying I needed to make a payment. It is a mistake on PMs part and I am getting sick of having my data cut off suddenly and not even being able to use *611! My plan doesn't renew until end of September or beginning of Octo...

Resolved! Coverage

I can't get data service in Shuniah Ontario Birch Beach Rd. My friend with Koodo which is the same service provider as Public Mobile Telus has service in Shuniah with 4G LTE and I don't. Thank you

Resolved! Post Test

Will this post disappear too?Edit:See last post for sim swap solution.

Porting number not success

I did port my number from rogers to public haven't received sms so now I paid twice! Customer service doesn't work Sundays! I already texted an agent! Help

eSIM cards for overseas

Can I get an eSIM that will work in Great Britain? Thank you.

PM Calls Breaking Up

My partner and I both have PM accounts. We are now ready to leave PM because our calls often, nearly always break up. It seems that, when the Telus towers get overloaded, they prioritize regular Telus customers over PM subscribers, causing PM calls...

Sim activation

I was on a vacation for 4 months and just got back. My aacount got deactivated and now when I tried activating it’s not letting me use my previous number, I have a physical SIM card too. I already paid for the plan and now how do I get my number back...

Resolved! Paying for a subscription

My cards were rejected. There was and remains no good reason given, much less understood by me, why.

My CC auto payment was not processed.

Hi, I have used automatic CC payments for years and today it didn't work for some reason, even though I have verified that there is no problem on the bank or CC end. I can't make the payment online, it says there is a problem and I can't send a ticke...

Saltair, Ladysmith, Chemainus, Cowichan Valley coverage

I see that people have dropped calls while on the PM network. I switched from Fido to Koodo in hope of better coverage but it's worse! So is PM coverage worse yet? I use both voice and data. Since switching to Koodo, sometimes people call me and m...

Resolved! RENEW SUBSCRIPTION ISSUE

I am unable to renew my account 438-xxx-xxxx.I was asked to re-enter the (existing) sim number which they consider invalid.I have had this account for many years with the auto-pay option.There have been no problems for years. Now I find myself with l...

Resolved! Payment

The option add funds with debit/credit card is not available for me

Resolved! Cant call 1-800 or 1-888 calls

Since I changed my plan from Cdn-US to Cdn-US-Mexico I cant call 1800 or 1888 calls.I get 8UM1 messageTried to call Cdn Immigration 1-888 number and got the 8UM1 message, tried other 1-800 numbers received the same. I

Community

Forum Posts