Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
HI there, I lost my CC recently and my son's account payment failed as a result of the CC being declined. Today I am trying to access his account but it says his number is no longer valid. How can I update the payment? TIA
Hello. I was charged 3.39 for a top up. I did not ask for a top up.
I purchased a SIM card in April and paid for a plan. just getting around to switching over and the final step is not working. help edited by computergeek541: changed category label (discussion isn't related to Community)
I am attempting to change my pre-authorized payment credit card but unable to get your 6 digit code on email or sms
People are receiving spam calls from my number that I did not make
I purchased a new phone and I cannot transfer the number as it says transfer not supported.
When I try to send text messages my phone displays waiting to connect. Ive have restarted the phone check the setting, turned airplane mode on off. Nothing changes. I can receive messages. The phone won't switch to 5G
I've never used my data outside of Canada and I would like to understand how to use it.I have the Canada-US-Mexico plan which includes 10 GB of data.I'm planning to visit the U.S. in less than a week for 3 weeks.I've heard people mentioning about dat...
Hello, I have been paying monthly subscription for the person left the country and is not using the phone and can't find the email they sight up on but my Visa card is on their file and we cannot cancel it. it is supposed to be charged again today. p...
hi everyone! It's been quite some time since I've logged into the community. But that's good news I suppose because it means I've had no trouble whatsoever lol. checking my profile, I see that I have no history of anything I've ever done here. badges...
Hi, my number port from TELUS to Public Mobile has been stuck since yesterday morning (24+ hours). I approved the TELUS port-out text within the 90-minute window, and TELUS now shows the number as unlinked. However, my Public Mobile service still sho...
This has to do with a different account I have. The email attached is unrecoverable so when I attempt to log in to the Public Mobile account it wants to send me a 6 digit code to that email (which I cannot get access to). What can I do
I'm more interested in the capacity of the 5G network vs LTE. When I'm making a call it's usually important, otherwise I'd text. If my call is less likely to disconnect because of 5G's ability to sustain more users I'm more likely to use it. The qu...
I have US plan and my data doesn't work except call and text. Please help me out and much appreciated.
I want to use 15 rewards towords my next bill
I used my point to get this add-Ons to be able to be able to call from canada to US. But it is not working and I don't see it in my account, as well as I can not make a call.
Ever since I returned from the USA I can not make a 1-800 call. It tells me that my call did not go through to hang up and try my call again. I tried restarting my phone and toggling airplane mode off and on and off again and the problem still persis...
Hi,I get a message the code is being sent to my cell phone but I never get it. It does send a code to my email when I select that option. I want it to message to my cell but don't know how to correct that. Thanks!
newly registered, guided by the public mobile app to register a new eSim, however it end up with error. It has something in my eSim but without mobile no. Therefore I removed the eSim and tried to scan the QR code in my welcoming email, but it said "...
Hi. I currently have a PM eSIM. I would like to change it to a physical SIM card (which I already have from PM). Can I switch the eSIM to a physical sim through the app? Will I lose my number?Thanks!
I was previously on PM’s 4G plan and when I switched to the 5G plan, an app that I use for work to route calls won’t connect anymore. I suspect it is PM service that is blocking it (using ChatGPT to trouble shoot). I have gone over all options with ...
Why was I charged $15 for a 1g add-on? It’s quoted as $10 on the app.
Hi just wondering if public mobile will enable wifi calling once 3G Network is done?
I am paid up Why can't I use any data which is paid for?
Is the Phone 3a Pro suppported on public mobile networks for Volte and 5g? I cannot find the info anywhere. The public mobile website checker requires me to check using an IMEI, which I can't check without buying first. I know this phone has compatib...
Im just looking to find out if my sim card would be compatible for a new phone. Im looking into the google pixel 9 and i cant find the answer on the site17
I need a puk because my sim won't connect and all I get is a run around. I sin in and then have to do it multiple times.
My subscription ended and when I try to choose and pay for a new plan, I get a notice saying "unable to process payment". Nothing has changed regarding my registered payment method.
calling *611 and it asked me for pin. 8 don't recall setting it up when I joined
