Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! No 1-800 calls possible

I can't make calls at 1-800 numbers. All the rest of my family who have plans with you can, except me. What the hack is this? Recently, my car was in an accident, and I couldn't call the towing and insurance companies because of it. Absolutely disgu...

Switching plans and keeping $5 monthly credit

Hi everyone,I recently subscribed to the $40 / 70GB plan and I also received a $5 monthly credit for 24 months. I’m now seeing a new $40/100GB plan available.If I switch from my current plan to the new $40/100GB plan, will I lose my $5 monthly credit...

Receiving SMS or phone calls outside of North America

Hi,I am traveling outside Canada at the moment. I have a line with Public Mobile, i was wondering if its possible to receive SMS when you are lets say in Dubai? If yes, how can change the settings? Thanks

Can I get an add on to be able to receive text messages in Hong Kong on my Canadian phone number

What is procedure to change ownership of the account ?

Hello Sir,I wanted to know - is it possible to change ownership of the public mobile account ?I have 2 phone numbers on my name and my wife uses one of the numbers. Is it possible to change ownership to her name ?If yes, what is the procedure ? How l...

I need help

My previous phone had an eSIM. And i do not have access to any other device to help me out. So I purchased a physical card. To no avail. Someone please help. It’s Christmas and I will not be able to speak to some of my family.

Resolved! Grandma lost everything

Hi there, My grandma has no clue any information related to her account. No password or anything else. She recently had to change her credit card because it was frauded, and so her payments stopped. We have no way to log into any account to make the ...

Physical sim

Can I buy a physical sim online and delivered to my address

Resolved! Change plan

I have a 2nd generation SE phone with 64 GB capacity. I don’t believe this series of phone will support a plan with 5G. Thoughts?

How to trasfer eSim to my new phone

How to trasfer eSim

REFERAL CODE DISCOUNT

removed spam

Resolved! Website won't accept payment

I just signed up my new phone on the website and registered with no problem without using the APP. I am trying to setup my g/f's new phone and the site will not accept my payment. The card is good. Chat is of no use they keep telling me it is impos...

Just set up phone today

Can't connect to network

locked out of my account

i no longer have sevice on my account and need to get the issue fixed

Reactivate sim card

I need my sim card reactivated. Is this possible?

access to my account not working

hello . im having difficulty accessing my account. when i try to i keep getting:"We’ve noticed you have an active Public Mobile service and would like to confirm your full accessA 6 digit code associated with your EverSafe ID will be sent to your pho...

Didn't receive text to transfer from Public Mobile to mew provider

I did not receive a text asking me to confirm YES to switch my number from Public Mobile to my new provider Telus. My Public Mobile account is still active.According to Telus, Public Mobile refused the transfer, but I never received a text.

Rural coverage

I live in a rural area. Per the coverage map, I should get at least 4/3G at home but I constantly miss calls and fail to receive 2FA texts. When I drive 5 mins from my house, all works well. My cell phone is obviously compatible because it works when...

Transfer

I did not receive a text asking me to confirm YES to switch providers after I enrolled to Public Mobile

Resolved! Lack of cellular signal

We live in Trail BC. There are mountains here and our house is in a signal dead zone. Best value about -119 normal value -126+. Cannot phone without call break up. This is not limited to the Telus service. No Bell signal and poor Rogers as well, abou...

Resolved! Can I upgrade my plan/subscription on 4G or get slow data past my limit on 4G?

My phone is on 4G and is not 5G compatible. On my previous provider, once I exhausted my 4G data, I would still get slow data. With PM, this is not available for 4G plans, only for 5G. But I could use more data in case of emergencies. I checked out p...

SIM card

Hello, I ordered the on Dec. 10th, but I have not received it yet. You sent me an email to activate my new SIM card, but I don't have it. Please find the attached, and let me know what I should do. Thank you so much

URGENT - Broken phone, locked out from 2-factor authentification

Hi everyone, I have a wild problem. My phone died the other day and I have no access to my Public eSIM now... I have bought a new phone and am trying to find a way how to transfer my old eSIM into the new phone. The problem keeps on arising that Publ...

Change email

Hi,I need to change my email from "xxxxxxxxxxxxxxxxxxx" to "xxxxxxxxxxxxxxxxxxx".Please do it for me.best regardsSecuriity Corporation

Calls and texts not working after transfer

Hey, I transferred my number from Bell to Public Mobile yesterday evening around like 8pm, and I still currently can't receive phone calls and send or receive texts. I'm able to make phone calls however, but when someone tries to call me they get sen...

Community

Forum Posts