Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I got new phone. I try to login my account to buy esim card. It is two step authorization. I have emailpasscode. But, I cannot access phone passcode because I don't have access to phone now. Can someonehelp solve this issue? Thanks.
Can anyone please help? I am going to France and want to buy a talk/text add on. I don't see an option for France or Europe - a lot of other countries and UK etc. Does anyone know what add-on I need? THANK YOU SOOO MUCH
hi tech support team, We've recently moved from Ontario to New Brunswick. Question is, do I need to change my SIM card and phone number?
Hi. I currently have an (older) phone that supports eSIM. I plan to buy a new mid-range phone that does not support eSIM. So I need to buy a physical SIM. Two questions:1) what is the difference between the two physical SIM options on Amazon?https...
I got my new Canada US Mexico wide plan a few weeks ago before a visit to Florida. When I landed I had a strong signal with AT&T, unfortunately I could only make a couple intermittent calls or texts and then nothing worked. I restarted my phone sever...
My ex wife is paying for hers,my sons and my phone service…I’d like to get taken off her account and start my own…any help would be greatly appreciated…not being able to call a representative poses an inconvenience .
My SMS feature has been a point of contention for me. First of all when I send texts, which are no more than 200-250 characfers, it never sends. When I shortened the same text, it sends. Is there a size limit for the number of words in SMS ? I also h...
I am not getting texts from Public mobile. Message comes upPress settings, go to phone settings, and enter your phone numberPrimary or secondary will not save. I don't know how to use this. Please, can someone call me?
I log in successfully but when I click on the My Account page it just diverts to the Public Mobile home page. I can't reach the my account page. I've clicked on links in the help articles too and it just goes to the home page.
Is it possible to use my points reward to increase my remaining data?
I am 5 days into my current plan. I want to change it to one that includes Mexico. It is $5 more than my current one. If I change now, do I pay $35 now, and get a new renewal date, and the money i paid 5 days ago is gone? or is there some kind of cre...
Searching . My account.. how . Where ?
I was billed for an automatic top-up which I was not aware of. I’d like to deactivate this automatic function and ideally be reimbursed for a service which I did not willingly and knowingly order
Hi there,i yesterday just before my phone plan was scheduled to renew i purchased a better plan with another provider. When i try to port my phone number from public over it gives me an error message that this number is not tranfferable. Can anyone h...
Hello, I have a legacy account with 23 friend referels. I was charged the full amount of my plan. (35$) My points did not apply to the transaction. I also noticed that I have had the problem for the last few months without noticing. Please help recti...
I cannot use my Data in US though my Subscription includes Canada-US-Mexico call/data. What should I do?
Try to call to Canada from Mexico and operator told me call can't be done???…I have an iPhone SE and canada-usa-mexico plan
I'm new to public. Been with for almost a month. Can't seem to get the rcs chat feature to work. Everything that has to be on is on. Keeps saying verifying phone number. It's been doing that since I switched to public. Tried everything the others hav...
I just signed up with Public Mobile, but I wanted to disable the subscription feature and just top up my phone manually. When I go into settings and try to disable the subscription, it makes it sound like I’m getting rid of my whole plan. They say ...
Hello! I've completed all the steps to port my cell phone number from Bell to Public Mobility. When do I put the Public Mobility sin card in my phone?
I upgraded my account several months ago. I am not getting 5G service
Hi allI am traveling from Canada to Istanbul, Turkey and my phone is e sim.1) Should I get a physical sim or will e sim stay connected?2) Will my internet data and roaming/service stay or will it not work?Otherwise I may need a Fido or Telus sim card...
i made a new email account and joined the community as i lost my email i signed up to and can't remember it i can verify my account np just need someone to email me to verified it thanks
Hi, I'm trying to transfer my old number and was told to wait for a 6 diget number to be texted to me. I waited, hit the resend button and still nothing was sent. What do I do now?
I am on a plan with 40 gb of data which I do not need. I want to go down to a lower plan but need to know if voice mail and call display are still included in that plan? it's not listed in calling features so I am wondering if that is the reason w...
Hi, I signed up and never got a SIM. No one is responding to my requests for service, what am I meant to do?
Going to Florida for close to a month shortly. I have the $35, 75gb plan from Boxing Day. The plan states Data within Canada, US and Mexico. Unlimited Canada, US and Mexico wide minutes and messaging. My question is do I have to do anything to the ph...
HelloI have a PM number, it is suspended due to expired Credit card.I cant remember login, password, etc.I need help/guidance to reactivate the number,Thank you
Hello! I paid for a prepaid Public Mobile SIM and received a Koodo SIM in the mail. I have an email confirmation for the purchase of a physical public mobile SIM. The Public mobile app says SIM card not valid. are Koodo cards supposed to work for Pu...
