Services! online support

[Ryy_guy666]

Paid my bill lastnight. 11:31 p.m. Services worked as usual once paid. Worked from that time lastnight until 7 a.m this morning. Lte and sms quit working.  Logged into my account. Says it suspended again in less than 24hrs of paying it lastnight and says it needs to be paid again.  Online meta clown is useless.  If I cant get help to resolve this in next couple min. Im leaving public mobile. 

 

 

[Ryy_guy666]

Almost 2 hrs later no reply still

[hTideGnow]

HI @Ryy_guy666 

you should get the initial reply from @CS_Agent within an hour asking you some verification questions.  For simply issues like this, usually it will be sorted within 2 to 4 hours

but keep checking your community inbox:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Ryy_guy666]

Did all that.  Thanks.  Pm d support with link.  How long till they reply..?? I was planning on traveling today for new job tomorrow.  6 hrs away.  I need my phone 

[softech]

@Ryy_guy666 

 no worries, it is an easy fix by PM support, you just need to engage them by direct message.  Private message CS Agent at: 

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

In the meantime, make sure you removed other sim card or disable other eSIM.  PM sim should be the only one there and set as Active and set as Primary.   You can also try Reset network setting on the phone