Keep getting locked out. Changed password but still doesn't except , then locks me out

[Derrick6221]

• Very frustrating.  Keep refusing my new password.  Trying to pay my bill and now my phone doesn't work

[softech]

@Derrick6221 

Try to request unlock the login using only browser with incognito mode

If that does not help , engage PM support for further assistance.  Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there