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new phone no possible to use cellular voice or data

choalberto1
Great Neighbour / Super Voisin

i changed my phone and after switching the sim card to the new phone i can not connect to cellular line

2 REPLIES 2

BKNS27
Mayor / Maire

@choalberto1 

Did you check to see if your new phone was blacklisted?

https://www.imei.info/ 

@choalberto1 Have you tried rebooting the new phone while SIM in it? Check your SIM settings and try using LTE/5G network mode. 

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